1=very dissatisfied 6=satisfied 10=very satisfied Other

Customer Satisfactory Survey
Rev. 2 del 13/10/2009
Dear customer,
Please kindly fill out this questionnaire and return it to us by email/fax at your earliest convenience.
We'd be grateful for your sincere response and suggestions.
Company name
City
Contact person
Office
Please assign a score from 1 to 10 to our organization on each area listed in the grid below considering the following
scale:
1=very dissatisfied
Assessment factor
Area
Service
Customer/supplier
6=satisfied
10=very satisfied
Assessment factor
Score
Easiness in making contact with our ref.
Ability to understand the specific needs
Cordiality on the phone
Sales representative attitude
Timeliness in responses
Technical and commercial ability of the agent
Clearness in the commercial documentation
Value for money
Complete range
Qualità listini Excel / METEL
Technological level of the products
Easy use and maintenance of the products
Packing
Transportation quality
Availability of spares
Respect delivery time
Orientation to customer satisfaction
Prompt interventions
Effectiveness in telephone support
Effectiveness of the technical interventions
Suggestions:
Commercial
Suggestions:
Technical
Suggestions:
Delivery
Suggestions:
After sales
service
Suggestions:
Other precious suggestions:
Date:
Signature:
Mode of collection of the questionnaire is by sending it via e-mail, but you can also fax it at +39-0381-96484
Send email�
Print form for faxing�
Cap. sociale: €100.000,00 int. Vers. R.E.A PV 174200 - Registro Imprese: 01242280186 - P.IVA e Cod. Fiscale: 01242280186 - N. Mecc. Estero: PV 014601
Iscrizione Registro Nazionale Prodotti Apparecchiature Elettriche Elettroniche : IT08020000001972
Score