scandicci in tasca - Comune di Scandicci

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Progetto cofinanziato da
UNIONE
EUROPEA
Comune di
SCANDICCI
Fondo europeo per l’integrazione di cittadini di paesi terzi
SCANDICCI
IN TASCA
Guida ai servizi
per i cittadini
SCANDICCI
IN YOUR
POCKET
Guide to services
offered to citizens
BROSHURË
XHEPI E
SCANDICCI-T
Udhëzues
shërbimesh
për qytetarët
SCANDICCI
EN POCHE
Informations
aux citoyens
Azione 8 “Capacity Building”
Fondo Europeo per l’Integrazione
dei Cittadini di Paesi Terzi
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SCANDICCI
IN YOUR POCKET
Guide to services offered to citizens
The pocket guide to services available in the town of Scandicci has been
financed by the “AReS, Azioni di Rete e Sostegno” project (set up by the
Scandicci City Hall in collaboration with Nosotras Association and the
contribution of the European Fund for Integration by the Ministry of Interior).
This brochure gives useful information to citizens, both Italian as well as
foreigners, who have chosen to live, study, or work in Scandicci.
Scandicci has a population of about fifty thousand, many coming from various
parts of the world.
We have prepared this multilingual guide (written in Italian, English, French,
Albanian, Arab and Chinese) to encourage peaceful coexistence and active
participation in the economic, social and cultural life of the town and, to this
end, we have adopted the European motto “united in diversity”.
This guide is divided into three sections: information concerning public
services, information concerning voluntary associations and a final glossary
with key words. It’s a simple tool to help you learn about and understand the
town you live in, because your municipality, the “Comune”, as the origin of the
Italian word indicates, is the common home of all its citizens.
The Mayor
Simone Gheri
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URP / Ufficio Relazioni con il Pubblico
The URP, or the Public Relations Office, is where citizens go for information,
to request certificates and to fill in forms. Citizens can find out about services,
procedures and public opening hours of the City Hall as well as other public
institutions. This office handles documents, enquiries, and applications. It issues
calls for tenders, open competitions and various municipal forms. It receives citizen
reports, proposals, suggestions and complaints. It allows municipal regulations to
be consulted. It handles the “comunicazione di cessione di fabbricato” - a legal
form to be signed by property owners and tenants or buyers for over 30-day rent
contracts, and on-the-job accident reports. It issues registry office certificates from
Monday to Friday between 14:30 and 17:30.
Ground floor Palazzo Comunale, Piazzale Resistenza
From Monday to Friday 8.00-18.00 • Saturday 8.00-13.00
Ph.n. 055.7591201/302 • Fax 055.7591378
[email protected]
GENERAL REGISTER OFFICE,
ELECTORAL OFFICE, CIVIL REGISTRAR,
OFFICE OF VITAL STATISTICS
Documents and registry office certificates, one and the same affidavits, identity
cards, certifications, authentications, military service, births, deaths, marriage,
naturalization.
1st floor Palazzo Comunale, Piazzale Resistenza
From Monday to Saturday 8.30-12.30
Ph.n. 055.7591.230/220/338/435 • Fax 055.7591463
www.comune.scandicci.fi.it • [email protected]
[email protected]
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IMMIGRATION OFFICE
This office mainly deals with foreign citizens. It offers advice on filling
out forms and on renewing residency permits. It gives information concerning
family reunification procedures, legal formalization of the employment status,
naturalization procedures, Italian language courses and language tests to obtain
residency permits, as well as information on the City Hall Services in general.
This Office works together with ARCI and with the Nosotras Association, in
relation to the Help Desk for Women.
Via Rialdoli, 126 - 50018 Scandicci
On Monday and Friday 9.00-13.00 • Tuesday e Thursday 15.00 - 18.00
Saturday 9.00-12.00 - Ph.n. 055.7591555/565 • Fax 055.7591569
www.comune.scandicci.fi.it • [email protected]
AGED AND DISABLED PEOPLE
We provide services to elderly people who are alone, to non self-sufficient
and/or disabled people residing in Scandicci who need home care. This service
includes home care to the elderly and/or disabled, a cafeteria, social support,
financial support to families in need of help with their non self-sufficient family
members, services to the disabled (between the ages of 18 and 65) such as the
Community Centres open for socialization and recreation or job opportunities for
the disabled. You need to follow selection procedures to apply to the “fondo Vita
Indipendente”. When the non self-sufficient elderly can no longer live on their
own, our services can provide admission to care centres.
Social Services - Health Care Florence N/W
2nd floor of the Palazzo Comunale, Piazzale Resistenza
From Monday to Friday 8.30-13.30 • Tuesday and Thursday 15.00-18.00
Only on request Ph.n. 055.7591243/205 • Fax 055.7591207
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FOSTER CARE, ADOPTION,
SPECIAL AREA FOR PARENTS
This service gives support to people who start foster care and adoption proceedings,
both national and international, and psychological support to parenthood. It also
offers help to families with minors through its special area for parents called
“Raggio Verde”.
These services are available by appointment.
Foster Care
Foster centre of Florence Ph.n. 348.0156964
Via Palazzuolo, 12 - 50122 Firenze
[email protected]
Adoption Services
Ph.n. 055.2616414/411/416
Fax 055.2616415
Via Palazzuolo,12 - 50122 Firenze
[email protected]
Special Area for Parents “Raggio Verde”
c/o Biblioteca Comunale di Scandicci
Via Roma, 38/A - 50018 Scandicci
[email protected]
BIBLIOTECA DI SCANDICCI
SCANDICCI’S LIBRARY
This library is the largest education centre in town with more than 50,000 books
and 5,000 DVDs. You can ask for information and consult and borrow books,
newspapers, magazines, and movies. It provides free internet connection for the
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library’s PCs or on wireless. The library has a special intercultural section with books
in their original languages and it arranges Italian and other language courses. You
can sign up to Media Library Online to freely access on-line contents, such as
Italian or foreign newspapers and magazines, borrow e-books, download music
or watch movies and documentaries and participate in cultural events. The Kids’
Library, in particular, is a place where children can read, play, play board games,
do homework, attend courses, and participate in recreational activities and labs.
Via Roma 38/A - 50018 Scandicci
Opening Hours General Section:
Monday 14.30-19.30 • From Tuesday to Friday 9.30-19.30
Saturday 9.30-18.30
Opening Hours Kids’ Section:
From Monday to Friday 15.30-18.30
Saturday 9.30-12.30 and 15.30-18.30
Ph.n. 055.7591.860/861 • Fax 055.7591.583
www.scandiccicultura.it • [email protected]
HOME
Information and presentation of documentation needed for housing
allocation, council housing, rent support and eviction assistance.
2nd floor Palazzo Comunale
Piazzale della Resistenza
Tuesday and Friday 8.30-12.30
Thursday 15.00-18.00
Ph.n. 055.7591239/240/469
www.comune.scandicci.fi.it
[email protected]
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WORK AND
TRAINING
The City Hall of Scandicci has a Training Agency certified by the Region and supported
by the European Social Fund that organizes free vocational training, giving special
attention to the unemployed who seek retraining for new job opportunities.
The Employment Centre is the provincial office that deals with active employment
policy. It serves jobseekers and businesses looking for personnel, providing all the
information and guidance needed to match labour demand and supply, as well as
assisting with the paperwork.
Training Agency
Via Rialdoli, 126 - Scandicci
From Monday to Friday 9.00-19.00
Ph.n. 055.7591560 • Fax 055.7591569
www.comune.scandicci.fi.it • [email protected]
Scandicci Employment Centre
Via Pantin, 20 - 50018 Scandicci Free Number 800855855 • From Monday to Saturday 8.00-20.00
Ph.n. 055.755713 • Fax 055.2761271
www.provincia.fi.it • [email protected]
MUNICIPAL
POLICE FORCE
The Traffic Office deals with the documentation related to queries concerning
occupation of public land, lost and found, public security licenses, the issue of
disabled license and parking permits, and traffic violation checks.
The “Pronto Intervento”, quick response traffic unit, deals with car accident
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reporting, violations of no parking zones, such as driveways, or disabled parking
slots, and other illegal activity. Concerning “dichiarazioni di cessione di fabbricato”a legal form to be signed by property owners and tenants or buyers for over 30-day
rent contracts, please apply to the URP or Public Relations Office.
Ground Floor of the Palazzo Comunale, Piazzale Resistenza
Traffic Office: Ph.n. 055.7591217 • Fax 055.7591446
From Monday to Friday 8.30-13.00 • Tuesady and Thursday 15.00-18.00
Quick Response Traffic Unit: Tel. 055.753985 • Fax 055.7591216
from Monday to Sunday 7.30–20.00
[email protected]
PUBLIC SCHOOLS
AND EDUCATIONAL SERVICES
The “Sportello Unico della Scuola”, or School District Help Desk, deals with all
procedures related to education. It gives information and takes applications for
preschools, child care centres, playgroups, primary schools, school busing, school
cafeterias, school activities and right to education, summer recreational centres,
school book vouchers and scholarships.
The Centro di Risorse Educative e Didattiche (C.R.E.D.), or Educational and Didactic
Resource Centre, also organizes educational projects for schools and continuing
education for adults, in support of quality teaching and school autonomy.
Via Rialdoli, 126 - Scandicci
Monday and Friday 8.30-13.00
Tuesday 8.30-13.00 e 15.00-18.00 • Thursday 8.30-19.00
Ph.n. 055.7591566/540
www.comune.scandicci.fi.it • [email protected]
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SCANDICCI CULTURE
INSTITUTE
Scandicci Cultura is the City Hall of Scandicci’s cultural institution. It handles
cultural activities and policies for young people and promotes third sector or
voluntary sector cultural activities in town. It manages the Studio Theatre, the Town
Library, the Music School, and the youth centre GingerZone. It promotes knowing
your local area through training programs and the protection of its artistic and
cultural heritage, shows and exhibitions, and European and international projects.
2nd floor of the Palazzo Comunale, Piazzale della Resistenza
From Monday to Friday 9.00-13.00
Ph.n. 055.7591.593/587/588 • Fax 055.7591589
www.scandiccicultura.it • [email protected]
SOCIAL
SERVICES
Social services provide help to the needy, both Italian and foreigners, as long as
they are legal residents in the Scandicci area. The service is personalized to create
a “shared project” that aims at helping people cope with temporary difficulties and
become autonomous again. The service provided has a time limit and the defined
goal becomes an agreement between the citizen and the social worker, who gives
expert advice and activates community resources, economical as well as other
types of service. Social services give information, psycho-social counseling, support,
orientation, and do needs analyses. They take care of the cases management or turn
them over to other specialized services (health services for prevention, treatment
and therapy) and collaborate with services offered by the voluntary organizations.
Social Services – Health Care Florence Nord/West
2nd floor of the Palazzo Comunale, Piazzale della Resistenza
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From Monday to Friday 8.30-13.30 • Tuesday and Thursday 15.00-18.00
By appointment Ph.n. 055.7591243/205 • Fax 055.7591207
www.comune.scandicci.fi.it • [email protected]
SOCIAL SERVICES
PAPERWORK
The administrative office of the Social Services handles paperwork dealing
with maternity leaves, family allowances, and applications for subsidies for the
demolition of architectural barriers.
Social Services – Health Care Florence Nord/West
2nd floor of the Palazzo Comunale, Piazzale della Resistenza
From Monday to Friday 8.30-13.30 • Tuesady and Thursday 15.00-18.00
Appointment advised Ph.n. 055.7591205 • Fax 055.7591207
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SUAP / Sportello Unico Attivitá Produttive
Office for Economic Development
This office handles all the necessary procedures for commerce, crafts, industry,
tourism, agriculture, trade shows, advertising, itinerant trade, open air markets.
It provides licenses for local businesses, for tourist hospitality services, etc. It gives
information and support to start up businesses, whether on public spaces or fixed
locations. All procedures are carried out exclusively online.
2nd floor of the Palazzo Comunale, Piazzale della Resistenza
Tuesday and Friday 8.30-13.00
Thursday 15.00-18.00
Ph.n. 055.7591264
www.comune.scandicci.fi.it
[email protected]
TRIBUTI
TAXES
This office deals with the tax system and local taxation, such as the I.C.I. (the city
tax on estates), the I.M.U. (the property tax), the TARES Tributo Comunale per i
Rifiuti e i Servizi—ex-Tia and/or Tarsu (tax on the disposal of solid urban waste), and
the C.O.S.A.P. (taxes on the occupation of public spaces).
1st floor of the Palazzo Comunale
Piazzale della Resistenza
Monday, Tuesday and Friday 8.30 -12.30
Thursday 8.30-12.00 and 15.00-18.00
Ph.n. 055.7591224
Fax 055.7591433
[email protected]
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www.comune.scandicci.fi.it
Progetto grafico e impaginazione Daniele Madio_www.socialdesign.eu • Stampa Toriazzi srl