training plan
Transcript
training plan
Conversazioni in tema di gestione delle Risorse Umane Il piano di Formazione e la strategia aziendale 11th December 2012 - Modena 2 Crown Organisation CROWN Europe March 2012 America Food Cans & Closures Europe Asia Aerosols Bevcan Spec Pack 3 Crown Figures Asia-Pacific 10% Other 16% SpecPack 5% Americas 39% N. American + European Food 33% 2011 Key Figures Net sales $8.6 billion Employees Countries 41 20,700 Plants 134 CROWN Europe March 2012 #1 producer of food cans and Europe 51% American + European Beverage 46% aerosol cans in the world. #2 producer of metal vacuum closures in the world. #3 producer of beverage cans Split by Division Split by Product Line in the world. 4 Largest Global Packaging Players Tetra Pak Crown Rexam Ball Toyo Seikan CROWN Europe March 2012 Owens Illinois St Gobain Amcor 0 2 4 6 8 $bn Source: 2009 annual reports / Internal estimates 10 12 14 CROWN Europe March 2012 5 Global Customers 6 CROWN Americas 2011 Key Figures Net sales $3.4 billion Countries Employees 5,600 8 Plants CROWN Europe March 2012 46 Canada Brazil Colombia Jamaica Mexico USA Puerto Rico West Indies 7 CROWN Asia Pacific 2011 Key Figures Net sales $0.9 billion Employees 2,900 Countries 6 CROWN Europe March 2012 Plants 15 Vietnam China Thailand Singapore Malaysia Cambodia 8 CROWN Europe 2011 Key Figures Net sales $4.4 billion Countries Employees 27 11,800 Plants CROWN Europe March 2012 73 Ivory Coast Spain Switzerland Senegal Russia Netherlands Ireland TurkeyHungary France Poland Greece Slovakia Jordan Portugal UAE Tunisia South Africa Germany Saudi Arabia Morocco Belgium Madagascar UKFinland Ghana Italy 9 10 Developing New Products Can Of The Year Awards 2010 Oscars de l’Emballage 2011 Star Pack Awards 2005 Speed to Market Star Pack Awards 2008 Innovation Convenience CROWN Europe March 2012 Sustainability Brand Protection MPMA Awards 2007 Visual Appeal MPMA Awards 2006 11 CROWN Aerosols Europe Countries 4 Plants CROWN Europe March 2012 4 Belgium Italy Netherlands UK Aerosols Plants CROWN Aerosols Italia Crown Aerosols Italia CROWN Aerosols Europe - MAIN OFFICIES AND PRINTING & COATING OUR HISTORY THE FIRM WAS CREATED IN 1953 IN SPILAMBERTO BY VITTORIO BREBBIA. CROWN Aerosols Europe - THE FIRST PRODUCTS WERE LITTLE TINPLATE CONTAINERS FOR BRILL CREAM, HAIR COSMETICS AND SHOE POLISH. CROWN Aerosols Europe - OUR HISTORY OUR HISTORY CROWN Aerosols Europe - 1969 THE BUSINESS MOVES TO THE NEW BREBBIA PLANT IN THE CURRENT LOCATION IN VIA GHIAROLE. CROWN Aerosols Europe - AEROSOL CANS AEROSOL CANS PERSONAL CARE CROWN Aerosols Europe - WHIPPED CREAM AEROSOL CANS INDUSTRIAL INSECTICIDE CROWN Aerosols Europe - HOUSEHOLD CROWN Aerosols Europe - COMPONENTS Current equipment 2 coating Lines LTG 1 MHI - 6 colours printing line CROWN Aerosols Europe - 1 1290 - 4 colours printing line 8 assembly lines 8 presses lines for tops & bottoms Il Concetto di 23 World-Class Performance (WCP) To be the world’s first packaging company Continuous improvement initiatives for excellence CROWN Europe March 2012 Company-wide Fully meet customer expectations Programma Crown • Un unico Processo di Miglioramento Aziendale • Un legante per cementare tutte le Divisioni di Crown • Una strada per la Crescita Continua • Una grande “Scatola degli Attrezzi” WCP • Un catalizzatore che sia compreso da: Clienti, Dipendenti e Fornitori Essere World-Class = Sforzarsi Sempre di Migliorare Perché lo facciamo ? • Per evitare la “gestione dell’emergenza” • Per migliorarci sempre nel nostro lavoro • Per assicurare la Soddisfazione del Cliente Focalizzandosi su: Qualità Costi Delivery Performance Come lo Facciamo ? Mantenendo le nostre promesse e assicurando la Soddisfazione del Cliente focalizzandosi su Qualità, Costi e Delivery Performance. 7 Dimensioni per riuscire (KPI) Bisogna coinvolgere TUTTI, OGNI GIORNO Why involvement of all the people ? TRADITIONAL Too many problems for few people 15 185 CROWN Europe March 2011 WORLD CLASS Unexpressed potential knowledge 200 Involvement means changing the way the company operates WCP Plan Our main WCP objectives are: Saving – waste reduction Increase flexibility Change “mind” CROWN Europe March 2011 Improvement quality of processes. Sprechi di Competenze (Skills) Perché nessuno mi ha chiesto di riparare il guasto? Non sono addestrato per ispezionare i macchinari! Crown Aerosols Italia CROWN Aerosols Europe - TEAM SPIRIT CROWN Aerosols Europe - CHRISTMAS DINNER FOOTBALL TEAM CROWN Aerosols Europe - 5RD EDITION OF “ CROWN FOOTBALL TEAM” 2011-2012 CROWN Aerosols Europe - CORPORATE SOCIAL RESPONSIBILITY: TRAINING TRENDS AND MANAGEMENT Training’s Objectives Help the organization to achieve performance effectiveness. Create a joyful and meaningful workplace. Old Definition of Training ‘Mission’ To provide all types of training support services to all employees Measures of success based on : Hours of training Persons trained Classes delivered New Definition of Training ‘Mission’ Increase effectiveness and efficiency of all individuals Measures of success based on: improvement of job behaviors, job performance, problem solved, cost savings, product quality, lower absenteeism, lower turnover and customer satisfaction of the training provided. Training Roles Past Trainer Future: Facilitator (Process control) Consultant (Provide answer) Trainer (Skills, attitudes, knowledge) Old Relationship with Organization Support function Cost center Little relationship with organizational goals New Relationships Proactive Function Profit Center Savings related to waste, turnover, defects, and downtime A high relationship with organizational goals Traditional Training Function Lack of management support No relation to other organizational Initiative Lack of respect and credibility Strategic Direction Learning Organization that includes: Improving organizational learning capabilities Facilitating organization development or reengineering Cultivating world class customer care Upgrading operational excellence Skills needed 1/2 Leadership Communication Interpersonal Coaching and feedback Decision making Conflict management Project management Problem Solving The Training Process 1. Training need analisys Importance to analyze the company context; Collect , analyze and evaluate training need analisys 2. Elaboration of a rolling training plan Define Objectives and timings; Define budgeted costs Identify the internal or external trainer Found raising 3. Training activities in place Erogazione; Monitoring activities ( auditor presence) 4. Final evaluation Final test on learning level Evaluation of training efficacy ( after some months) The Training Process VARIOUS STEPS: 1) TRAINING NEEDS ANALYSIS MANAGER’S INTERVIEWS HOW ? PERFORMANCE APPRAISAL ANALYSIS CROWN Europe March 2011 SKILL MATRIX GAP ANALYSIS 2) ELABORATION OF A ROLLING TRAINING PLAN 46 The Training Process – Crown organization TECHNICAL TRAINING CROWN Europe March 2011 WORKFORCE SKILL MANAGER OTHERS SKILLS TRAINING HR DEPT Planning of next month training activities Organize training sessions Record training done Look for trainers update the skill matrix Record training done Evaluation ex post 47 The Training Process –Other Skills training TARGET: MANAGERS , TEAM LEADERS and WHITE COLLARS OBJECTIVES: RESPONSABILIZATION AWARENESS OF THE IMPORTANCE OF EACH POSITION IN THE ORGANIZATION IMPROVE MANAGERIAL SKILLS HOW? : CROWN Europe March 2011 MANAGERIAL SKILLS DEVELOPMENT COURSE (face conflicts, appraise, delegate,...) EFFECTIVENESS IN COMMUNICATION PROJECT MANAGEMENT INDIVIDUAL COUNSELING PROFESSIONAL GROWTH PERFORMANCE 48 49 The Training Process – Contraints and improvements Participants training sessions organized according to work shifts CROWN Europe March 2011 Take off employees from production lines Training on Saturday = overtime = costs Communication New training evaluation form New tools for Training record 50 The Training Process – Tools SHARED EXCEL FILE • 3 SECTIONS TRAINING PLAN A DRAFT OF ROLLING PLAN: TRAINING COURSES PLANNED WITH FIRST DETAILS (PARTECIPANTS, TOTAL HOURS, CALENDAR, …) • TECHNICAL TRAINING PLANNED-DONE CROWN Europe March 2011 DETAILED ACTIVITY, TRAINEE NAMES, DATE, HOURS PLANNED & DONE. • TRAINING LOG RECORD OF ALL THE TRAINING DETAILS (TECHNICAL AND OTHER) BY INDIDUAL. Example of Training Plan : Colour Coding for Skills Matrices CROWN Aerosols - Not Required Required Under Training Trained Competent Trainer Process Skills Matrices Objective Mngr Training CROWN Aerosols - Efficiency Feedback Trainer Trainee TRAINING PLAN 2013 -SAFETY ( PROCEDURES, COMPANY DIRECTIVES, RISKS ON THE JOB PLACE: PREVENTION AND CONSCIOUSNESS); -ENVIRONMENT: (IMPROVE ENVIRONMENTAL AWARENESS BETWEEN EMPLOYEES ) - TECHNICAL SKILLS: ( PRINT, WELDING, MECHANICAL DRAW READING, BASIS OF MECHANICS) - SOFT SKILLS : ( MANAGING PRODUCTION TEAMS AND COMMUNICATION SKILLS FOR TEAM LEADERS, PROJECT MANAGEMENT, individual COACHING) CROWN Aerosols - -ENGLISH ( BASIC AND ADVANCED FOR TECHNICIANS) - COMPUTER ( PC BASICS FOR BLUE COLLARS, ADVANCED EXCEL) - QUALITY BASICS: REFRESH FOR BLUE COLLARS ON HOW TO RECOGNIZE MAIN DEFECTS ON PRODUCTS AND COMPONENTS 14.000 CROWN Europe March 2011 12.000 70 TRAINING HOURS PER PERSON TOTAL TRAININIG HOURS 60 10.000 50 8.000 40 6.000 30 4.000 20 2.000 10 - 2008 2009 2010 2011 2012 ytd Found raising for Training - Fondimpresa ( attenzione alle scadenze!) CROWN Europe March 2011 - Avvisi di finanziamento ( conto di sistema) CROWN Aerosols - [email protected]