IBM Sametime Unified Telephony

R ea l ti m e
IBM Sametime 8.5.2
Audio / Video
Marco Paolini
IBM Collaboration Solutions
Client Technical Professional
©2010 IBM Corporation
IBM SAMETIME A/V E TELEFONIA




IBM Sametime Standard Voce e Video
Integrazione con Plug-in di terze parti
Sametime Unified Telephony Lite client
Sametime Unified Telephony
FUNZIONALITÀ AUDIO / VIDEO IN IBM SAMETIME
Presence & Instant Messaging
Online Meetings
Voice and Video Chat
Multiple People Chat
MODALITA’ D’INTEGRAZIONE
AUDIO / VIDEO / TELEFONIA
Plugins





Sviluppata da Partner
Mettono a disposizione
funzionalità specifiche delle
soluzioni partner all’interno
dell’interfaccia di IBM Sametime
SUT Lite Client



Suggerito quando bisogna
integrare soluzione di singolo
partner / vendor
Esempio
Utilizzare Polycom / RADVISION
MCU al posto dell’Audio / Video
nativo di IBM Sametime
CDC / Dexgate integrazione
telefonica
Sviluppato da IBM
Chiamate Audio / Video
utilizzando chiamate SIP verso
sistemi Audio / Video e telefonia
SUT


Non richiede infrastruttura
aggiuntiva

Esempio


Integrazione con Cisco /
Tandberg VCS
Integrazione con centralini IP PBX
via SIP trunk
Sviluppato da IBM
Interfaccia unificata con
instradamento della chiamate in
entrata intelligente (One Number
Service), disponibile su più
dispositivi e conference calling adhoc
Suggerito in particolar modo
quando sono presenti sistemi di
telefonia eterogenei
INTEGRAZIONE AUDIO / VIDEO VIA TCSPI
Meeting
Server
Community
Server
Media
Manager
TCSPI
Dual Adapter(s)
Voice
Bridge
HTTP
VP (Virtual Places)
SIP
Partner Controlled
Sametime Component
Partner Component
Video
Bridge
ALCUNI ESEMPI D’INTEGRAZIONE
AUDIO / VIDEO DI TERZE PARTI
Integrated Video Solution for IBM Sametime and Cisco Tandberg
- Multipoint meeting, conference, e video chat
- Integrato con IBM Sametime meeting
- Click-to-Call e Click-to-Conference
Sametime Meeting Room
Sametime client video chat
Contact - [email protected]
http://www.ilink.de/de/products/tandberg
ALCUNI ESEMPI D’INTEGRAZIONE
AUDIO / VIDEO DI TERZE PARTI
Polycom UC solution for IBM Sametime – easy to deploy, manage
and works with existing Polycom and Sametime for rapid ROI
Contact - [email protected]
ALCUNI ESEMPI D’INTEGRAZIONE
AUDIO / VIDEO DI TERZE PARTI
RADVISION®’s SCOPIA® for IBM Sametime
http://www.radvision.com/Solutions/Unified-Communications/SCOPIA-IBM-Connectors/sametime_intro.htm
IBM SAMETIME UNIFIED TELEPHONY LITE CLIENT
• IBM SUT Lite abilita IBM Sametime Connect Client alla
funzionalità di SIP softphone
– Permette a utenti IBM Sametime di fare e ricevere chiamate audio e
video direttamente con altri dispositivi tra cui telefoni, video
telefoni, sistemi di audio / video conferenza e virtual meeting room
Video Devices
Conference Bridges
VOCE / VIDEO / TELEFONIA INTEGRATO
CON IBM SAMETIME UNIFIED TELEPHONY LITE
Community
Server
3rd party SIP
infrastructure
Media
Manager
Voice
Bridge
Video
Bridge
VP (Virtual Places)
SIP
Partner Controlled
Sametime Component
Partner Component
IP PBX
TDM PBX
FUNZIONALITA’ IBM SUT LITE CLIENT
 Richiede una licenza aggiuntiva ad IBM
Sametime Standard
 Usa IBM Sametime Connect client per fare e
ricevere chiamate punto - punto
 Usa IBM Sametime SIP Trunking
– Non richiede hardware aggiuntivo
 Funzionalità più limitate del SUT
– Utilizzabile solo da PC (softphone)
– Audio conferenza limitata, non gestisce il
device management, call-routing, advanced
call management, mobile...
 Si può fare l’aggiornamento ad IBM SUT
 Certificato con partner specifici
– Polycom, Radvision, Cisco, Avaya, Dialogic
GESTIRE LE CHIAMATE CON
IBM SUT LITE CLIENT
• DialPad, QuickFind, CallHistory, PhoneBook, Contacts List
BENEFICI DI
IBM SUT LITE CLIENT
 IBM Sametime come video endpoint
– Fare e ricevere chiamate a sistemi di video conferenza direttamente dal
proprio desktop senza usare software di terze parti
– Riduce le spese di trasferta dando dando la possibilità di partecipare alle
video
– Rende possibile la partecipazione a sessioni di video collaborazione senza
dover occupare le sale di video conferenza e con basso dispendio di risorse
hardware / software
– Sfrutta investimenti già fatti a livello di video endpoints
 IBM Sametime come SIP Softphone
– Utenti possono usare il proprio PC come estensioni del proprio centralino
– Permette la convenienza di usare il proprio PC per fare e ricevere
telefonate ed abbatte I costi di telefonia in mobilità
INTEGRAZIONE TELEFONICA
IBM SAMETIME UNIFIED TELEPHONY (SUT)
Community
Server
Media
Manager
Unified
Telephony
PSTN
TDM PBX
VP (Virtual Places)
SIP
Partner Controlled
Sametime Component
Partner Component
IP PBX
IBM SAMETIME UNIFIED TELEPHONY
Rich presence
Click-to-call & click-to-conference
Embedded Softphone
Intelligent call management
Delivers
rich and consistent
end user experience
across multi-vendor, TDM and IP PBX
environments
Integrates with YOUR telephony environment
FUNZIONALITA’ DI
SAMETIME UNIFIED TELEPHONY
 Unified Number service ("one-number
service")
IBM Sametime
Connect client
IBM Lotus
Sametime
IP PBX
IP PBX
Vendor B
IP PBX
Vendor C
SIP
Gateway
SIP
Gateway
Non
IP PBX
Embedded softphone
 Softphone
Vendor A
Public Switched Telephone Network
IBM Lotus
Sametime
Unified
Telephony
 QuickFind (user or number)
 Click-to-call, Click-to-conference
 Telephony presence awareness
 Device management
 Incoming call notification
 Incoming call management (rules with
presence and GUI)
 Unified user experience
 Multivendor PBX integration (IP and
traditional PBXs)
FUNZIONALITA’ AUDIO/VIDEO
DELLA FAMIGLIA IBM SAMETIME
 IBM Sametime Entry
– Non ha funzionalità audio/video
 IBM Sametime Standard e IBM Sametime Advanced
– Funzionalià audio/video avanzate con altri utenti IBM Sametime
– Funzionalità di audio/video nei meeting
– Integrazione con sistemi di audio/video conferenza di terze parti (via TCSPI)
 IBM Sametime Unified Telephony Lite Client
– Fare, ricevere e partecipare in audio/video chiamate usando IBM Sametime
Connect Client
– Un set di funzionalità base di controlli softphone (incoming call notification,
click2call, dial, hang-up, raise/lower volume, mute)
– Connessioni via SIP Trunk tra IBM Sametime Media Manager e sistemi IP
certificati
 IBM Sametime Unified Telephony
– Piene funzionalità UC: click-to-call, dial, click-to-conference, visual conferencing,
telephony presence, single-number reach (including location and activity based
routing)
– Controlli softphone avanzati (all basic controls, plus: hold calls, merge calls, add
others to call, move calls to and from any phone/device)
– Si integra con tutti i sistemi telefonici esistenti anche di fornitori diversi (sia IP PBX
che TDM analogici - via gateway)
– Richiede installazione e configurazione di sistemi telefonici middleware
FUNZIONALITA’ DI TELEFONIA
DELLA FAMIGLIA IBM SAMETIME
Feature
Sametime Voice
Third Party Plug-ins
Sametime Unified
Telephony Lite
Sametime Unified
Telephony
Telephony presence
No
Yes
No
Yes
Click-to-Call
Yes *
Yes
Yes
Yes
Meetings
Yes
Yes
Yes
No
Click-to-Conference
Limited *
Yes
No
Yes
Add party to call
Limited *
Yes
No
Yes
Call forward
No
Yes
No
Yes
DND
Yes
Yes
Yes
Yes
Mute
Yes
Yes
Yes
Yes
Hold
Yes
Yes
Yes
Yes
Transfer
No
Yes
No
Yes
Merge
No
No
No
Yes
Multiple calls
Yes
Yes
Yes
Yes
Tones & announcements
No
Yes
No
Yes
* limited to Sametime user online in the same community
Plantronics Plug-In for IBM Sametime
The latest Hands free headset call control between IBM Sametime and Plantronics’ UC audio devices, provide
users with exceptional online meeting experiences with enhanced audio quality and connectivity including:
1. Control Sametime calls remotely from the Headset: Answer/end, mute and volume control features allows
you to gain hands-free mobility directly from the audio device if you need to roam away from your desk,
or are multi tasking whilst on Sametime /SUT Calls.
2. Put Sametime calls on hold remotely from the headset : Put your Sametime Caller on hold so you can
conduct business privately and know your caller is secure and your alternative conversation is confidential
3. Switch between Sametime calls remotely from the headset: Answer other inbound calls including Skype calls
whilst multi tasking away from the computer. Don’t miss out on connecting with colleagues and customers
needing to speak with you simultaneously.
4. Smart Sensor Wearing State: Answers call automatically as soon as headset is (donned) or placed on the ear
without the need to press ‘answer’ button on headset -or on the screen.
5. Mobile telephony presence enhances both Sametime and SUT by eliminating the ‘blind spot’ in SUT by
changing Sametime ‘presence’ status to ‘On Phone’ when a user is on a mobile telephone / cell call. This
requires no user intervention as the headset solution automatically detects the mobile phone call and
changes the presence status in Sametime
©2011 IBM Corporation
Jabra
●
Jabra, an IBM Business Partner, seamlessly integrates unmatched endpoint
audio quality with IBM® Sametime® and Sametime Unified Telephony. Jabra
headsets deliver an enhanced user experience, enabling users to fully control
Sametime softphones from the headset while providing hands-free freedom
and mobility.
●
Exceptional sound quality using the latest advances in audio technology
combines with ergonomic design to promote productivity and user
satisfaction.
©2011 IBM Corporation
Sennheiser
●
The Sennheiser Call Control plug-in surfaces key functionality within the
Sametime user experience by providing a seamless integration of the
Sennheiser headset with IBM Sametime.
●
You benefit from a fully tested solution making use of IBM Sametime together
with Sennheiser headsets. All call-control features can be used via the
Sennheiser headset, i.e. answering and ending calls, adjusting volume or
muting the call. The DW Series wireless headsets provide you with maximum
mobility to roam around the office while still being able to communicate.
©2011 IBM Corporation
PER ULTERIORI INFORMAZIONI
●
IBM Sametime Unified Telephony
http://www.ibm.com/software/lotus/products/sametime/unifiedtelephony/
●
IBM Sametime Unified Telephony Lite Client features
http://www.ibm.com/software/lotus/products/sametime/unifiedtelephony/liteclient/features/
●
Sametime Configuration Lite Client Configuration Guide
http://public.dhe.ibm.com/software/dw/lotus/sametime/st852/sutlite852_config.pdf
●
Zero to Hero - IBM Sametime Unified Telephony Lite
Client: Configuring SIP trunks to third-party audio/video
equipment
http://www-10.lotus.com/ldd/stwiki.nsf/dx/Zero_to_HeroSametime_Unified_Telephony_Lite_Client_Configuring_SIP_trunks_to_third-party_audiovideo_equipment
●
Troubleshooting IBM Sametime Unified Telephony Lite
http://www-10.lotus.com/ldd/stwiki.nsf/dx/Troubleshooting_Sametime_Unified_Telephony_Lite
Marco Paolini
IBM Collaboration Solutions
Client Technical Professional
[email protected]
Unified Number 02 59622957
GRAZIE!