ministry of education, malaysia

CASE STUDY
MINISTRY OF EDUCATION,
MALAYSIA
1BestariNet. The unique high-speed internet-enabled
virtual learning platform that has united Malaysian learning
communities to become the envy of the world.
CHALLENGE
CHALLENGE
– DELIVER
– DELIVER
A
A
WORLD
WORLD
CLASS
CLASS
EDUCATION
EDUCATION
TO TO
5.5 MILLION
5.5 MILLION
CHILDREN
CHILDREN
SPREAD
SPREAD
ACROSS
ACROSS
10,000
10,000
SCHOOLS,
SCHOOLS,
OVEROVER
329,847
329,847
SQUARE
SQUARE
KILOMETRES.
KILOMETRES.
ESTARINET
1BESTARINET
THE WORLD’S
THE WORLD’S
FIRSTFIRST
NATION-WIDE
NATION-WIDE
DEPLOYMENT
DEPLOYMENT
OF SCHOOL
OF SCHOOL
IN THE
INCLOUD
THE CLOUD
BACKGROUND
BACKGROUND
THE CHALLENGE
THE CHALLENGE
Having enjoyed
Having
decades
enjoyed
of political
decadesstability
of political
and stability andIn the years leading
In the years
up toleading
its education
up to its
review,
education
the review, the
industrial growth,
industrial
Malaysia
growth,
is one
Malaysia
of the is
world’s
one ofmost
the world’sMalaysian
most
eco-system
Malaysianfor
eco-system
learning had
for learning
come under
had come under
peaceful countries
peaceful
andcountries
vibrant economies.
and vibrantIts
economies.
society Its society
increased public
increased
scrutiny
public
and debate:
scrutiny and debate:
comprises a multi-cultural
comprises a multi-cultural
community of
community
faith and race
of faith and
• Fuelled
race by•increased
Fuelled by
increased socialisation
through the internet
socialisation
through the internet
spread acrossspread
two regions
across–two
Peninsular
regions –Malaysia
Peninsular
andMalaysia and
and the risingand
international
the rising international
education standards
education standards
East MalaysiaEast
– separated
Malaysiaby
– separated
over 1,000by
kilometres
over 1,000ofkilometres
of the world,
around
around
parents’
the world,
expectations
parents’ expectations
of their
of their
the South China
the South
Sea. China Sea.
children’s learning
children’s
environment
learning environment
has increasedhas increased
• The classroom
• The
ofclassroom
today provides
of today
the provides
workforcethe
of workforce of
The Ministry The
of Education,
Ministry ofMalaysia
Education,
(MoE)
Malaysia
is the (MoE) is the tomorrow, and
tomorrow,
employers
andwere
employers
voicing were
concerns
voicing concerns
government-led
government-led
body responsible
body for
responsible
giving every
for giving every
regarding theregarding
system’s the
ability
system’s
to adequately
ability toprepare
adequately prepare
child in Malaysia
childthe
in Malaysia
opportunity
the to
opportunity
attain a worldto attain a worldyoung Malaysians
youngfor
Malaysians
the challenges
for theofchallenges
a technologyof a technologyclass education.
classDriven
education.
by theDriven
desireby
tothe
better
desire
equip
to better equip
driven world driven world
Malaysia’s 5.5
Malaysia’s
million children
5.5 million
withchildren
the knowledge
with the knowledge
• Over the past
• Over
decade,
the past
the MoE
decade,
spent
thethe
MoE
equivalent
spent theofequivalent of
to thrive in the
to 21st
thrive
century,
in the 21st
the MoE
century,
undertook
the MoEa undertook a£1bn (USD1.6bn)
£1bnon
(USD1.6bn)
information
onand
information
communication
and communication
comprehensive
comprehensive
review of its education
review of its
system
education
in 2011,
system intechnology
2011,
(ICT)
technology
in education
(ICT) in
initiatives.
education
However,
initiatives.
ICTHowever, ICT
resulting in a resulting
new vision
infor
a new
2020
vision
thatfor
would
2020
transform
that would transform
usage in schools
usage
continued
in schools
to continued
fall short of
to fall short of
Malaysia’s learning
Malaysia’s
environment.
learning environment.
expectations,expectations,
with one study
with
finding
one study
that finding that
approximately
approximately
80% of teachers
80%spent
of teachers
less than
spent
oneless than one
hour a week using
hour aICT.
week using ICT.
After extensive
After
consultation
extensive consultation
with education
with
experts,
education experts,
principals, teachers,
principals,
parents,
teachers,
and parents,
students,and
thestudents,
MoE
the MoE
developed a developed
vision for the
a vision
country’s
for the
education
country’s
system
education system
and identifiedand
eleven
identified
pillarseleven
of ‘shift’
pillars
to facilitate
of ‘shift’ato facilitate a
positive transformation.
positive transformation.
A CHALLENGE
A CHALLENGE
THATTHAT
RESULTED
RESULTED
IN THE
IN THE
MINISTRY
MINISTRY
OF EDUCATION,
OF EDUCATION,
MALAYSIA
MALAYSIA
LEADING
LEADING
AN INITIATIVE
AN INITIATIVE
THATTHAT
BRINGS
BRINGS
THE COUNTRY’S
THE COUNTRY’S
TEACHERS,
TEACHERS,
PARENTS
PARENTS
AND PUPILS
AND PUPILS
TOGETHER,
TOGETHER,
WITHWITH
THE WORLD’S
THE WORLD’S
FIRSTFIRST
NATION-WIDE
NATION-WIDE
DEPLOYMENT
DEPLOYMENT
OF SCHOOL
OF SCHOOL
IN THE
INCLOUD.
THE CLOUD.
RI CASE STUDY
BESTARI CASE STUDY
© 2014 XCHANGING
© 2014 XCHANGING
1
1
THE
THE APPROACH
One significant
area
of recommendation
was that ICT was that
One
significant
area of recommendation
ICTAPPROACH
Following anFollowing
open tender
in 2001,
which
an process
open tender
process
in 2001, which
should be leveraged
to leveraged
scale up the
ofthe
learning
should be
to quality
scale up
quality of learning
involved
the evaluation
ofevaluation
several ICTofservice
involved the
severalproviders,
ICT service providers,
across Malaysia,
withMalaysia,
the specific
all
across
withsuggestion
the specificthat
suggestion
that
all
the MoE selected
YTLselected
Communications
as its preferred
the MoE
YTL Communications
as its preferred
10,000 schools
be connected
toconnected
a virtual learning
10,000
schools be
to a virtual learning
partner and Xchanging
YTLC’s fulfilment
partner
after partner after
partner andasXchanging
as YTLC’s
fulfilment
environment environment
using high-speed
usinginternet.
high-speed internet.
seeing firm evidence
of Xchanging’s
seeing firm
evidence of significant
Xchanging’s significant
experience ofexperience
delivering of
large
infrastructure
projects.
delivering
large infrastructure
projects.
The solution The
needed
to reduce
thetourban
andthe
rural
solution
needed
reduce
urban and rural
education divide
by giving
all students
teachersand teachers
education
divide
by givingand
all students
“Xchanging
was
able to prove
its ability
to deliver
“Xchanging
was able
to prove
its ability to deliver
access to theaccess
same systems
and systems
content, and
regardless
ofregardless
to the same
content,
of
large-scale transformation
strategies of national
large-scale transformation
strategies of national
location. Yet this
visionYet
was
notvision
goingwas
to be
location.
this
notrealised
going to be realised
importance through
existing
customer
andcustomer
partner and partner
importance
through
existing
without overcoming
challenges:
withoutsignificant
overcoming
significant challenges:
• The MoE required
a system
which
maximised
needed a We
partner
thatawould
bring
• The MoE
required
a system
whichstudent
maximisedrelations.
student We relations.
needed
partner
thattogether
would bring together
outcomes within
its current
budget
five key elements
to make
this work
– connectivity,
outcomes
within
its current budget
five key
elements
to make
this work – the
connectivity, the
• The scale of
was solution
immense,
with
virtual
learning
environment,
the platform,the
theplatform,
devices the devices
• the
Therequired
scale of solution
the required
was
immense,
with
virtual
learning environment,
10,000 schools
and almost
million
students
needing
the content.
is normally
challenge
service for service
10,000
schools6and
almost
6 million
studentsand
needing
andThis
the content.
Thisa is
normallyfor
a challenge
to be connected
providers, butproviders,
Xchanging
offered
us end-to-end
to be connected
but
Xchanging
offered us end-to-end
• Physical proximity
wasproximity
an issue as
integration,” commented
Berhormat
Tuan
P
• Physical
wasapproximately
an issue as approximately
integration,” Yang
commented
Yang
Berhormat
Tuan P
2,000 of Malaysia’s
schools
are remotely
served
by a served
Kamalanathan
s/o P. Panchanathan,
Deputy Minister
of Minister of
2,000 of
Malaysia’s
schools are
remotely
by a
Kamalanathan
s/o P. Panchanathan,
Deputy
variable roadvariable
infrastructure
and 200 schools
Malaysia.
road infrastructure
and only
200 schools Education
only
Education Malaysia.
accessible byaccessible
boat
by boat
• A single integrated
ICT
solution was
a necessity
As ato£560m turnover
business,
Xchanging
finds often finds
• A single
integrated
ICT solution
wastoa necessity
As a £560m
turnover
business,often
Xchanging
enable management
and control ofand
such
a vastof such a vast
itself up against
larger
multi-national
consultancy firms
enable management
control
itself
up against
larger multi-national
consultancy firms
network of schools,
wasyet
nothing
for itcritical
national
infrastructure
networkyet
ofthere
schools,
there on
wasthe
nothing on when
the it tenders
when
tenders
for critical
national infrastructure
market that met
the MoE’s
needs
projects. Where
Xchanging
particularhas
competitive
market
that met
the MoE’s needs
projects.
Wherehas
Xchanging
particular competitive
• Given the nature
ofthe
thenature
country’s
existing
education
advantage compared
to compared
these bigger
players
is theplayers is the
• Given
of the
country’s
existing education
advantage
to these
bigger
system and infrastructure,
the positive impact
of its impactability
and tailor
solutions
to meet
system and infrastructure,
the positive
of its to be flexible,
ability toagile
be flexible,
agile
and tailor
solutions to meet
recommended
‘shifts’ would‘shifts’
take some
time
be timespecific
needs.
The company
alsocompany
has
recommended
would
taketosome
to be customer
specific
customer
needs. The
also has
realised, making
the ICT
initiative
particular expertise
in delivering
realised,
making
the fundamental
ICT initiative fundamental
particular
expertise end-to-end
in deliveringintegrated
end-to-end integrated
and urgent. and urgent.
solutions, andsolutions,
satisfyingand
mission-critical
demands for demands for
satisfying mission-critical
customers where
ICT failure
is ICT
simply
not is
ansimply
optionnot
such
customers
where
failure
an option such
as Gatwick Airport
and the
London
market.
as Gatwick
Airport
andinsurance
the London
insurance market.
“Xchanging simplifies
thesimplifies
delivery ofthe
virtual
learning
“Xchanging
delivery
of virtual learning
environmentsenvironments
(VLEs) by providing
single
pointaofsingle point of
(VLEs)aby
providing
engagement,engagement,
and by offering
the
to the
select
an to select an
and
byoption
offering
option
individual service
module
specific
to customers’
individual
service
module
specific toparticular
customers’ particular
educational environment
or needs, or to
a or to build a
educational environment
orbuild
needs,
complimentary
end-to-end services
complimentary
end-to-end
solution.
We are
services
solution. We are
committed tocommitted
enhancing to
education
initiatives
across
the across the
enhancing
education
initiatives
globe, and asglobe,
the Ministry
Education’s
and asofthe
Ministry offulfilment
Education’s fulfilment
partner for 1BestariNet,
has been anitexciting
journey
to journey to
partner forit1BestariNet,
has been
an exciting
be a part of a be
compelling
that has idea
transformed
a part of aidea
compelling
that has the
transformed the
education system
in Malaysia,”
education
systemcommented
in Malaysia,” Muralidhran
commented Muralidhran
Nadarajah, CEO,
Xchanging
Malaysia.
Nadarajah,
CEO,
Xchanging Malaysia.
2
2
© 2014 XCHANGING
© 2014 XCHANGING
ConnectivityConnectivity
– YTL
– YTL
Xchanging
originally
partnered
with
YTL in 2010
Xchanging
originally
partnered
with to
YTL in 2010 to
‘ We chose
Xchanging
for its for its
‘ We
chose Xchanging
jointly develop
and develop
deliver enhanced
mobile
internet
jointly
and deliver
enhanced
mobile internet
robust global
network network
robustmanaged
global managed
and cloud-based
hosting offerings
in Malaysia.
and cloud-based
hosting
offerings in Malaysia.
Providing 150Providing
on-site support
staff support
for YTL’sstaff
datacentre
150 on-site
for YTL’s datacentre
services services
capabilities
and ability
capabilities
and ability
in Malaysia, Xchanging
in Malaysia,forms
a critical
partaofcritical
its part of its
Xchanging
forms
leveraging –a leveraging
strong and aproven
strong and proven
to delivertothe
connectivity,
the
deliver
the connectivity,
theoperations – operations
relationship to
deliver 1BestariNet.
relationship
to deliver 1BestariNet.
security, security,
the reliability,
and the and the
the reliability,
VLE – Frog VLE – Frog
functionsfunctions
that werethat
essential
for
were essential
for
As a YTL company,
Frog
created Frog
Frogasia
– Malaysia’s
As a YTL
company,
created
Frogasia – Malaysia’s
learninglearning
environments.’
environments.’
VLE platformVLE
thatplatform
providesthat
virtual
accessvirtual
to classes,
provides
access to classes,
class content,class
tests,
homework,
assessments,
content,
tests,grades,
homework,
grades, assessments,
Yang Berhormat
Tuan
P Kamalanathan
s/o P.
Yang
Berhormat
Tuan P Kamalanathan
s/o P.
and other external
resources.
There’s
also aThere’s
social also a social
and other
external
resources.
Panchanathan,Panchanathan,
Deputy Minister
of Education
Deputy
MinisterMalaysia.
of Education Malaysia.
component which
enables
pupils
and teachers
to teachers to
component
which
enables
pupils and
interact in threaded
chat.
interactdiscussions
in threadedor
discussions
or chat.
Integration, Platform,
Content
& Devices
– Xchanging
THE SOLUTION
Integration,
Platform,
Content
& Devices – Xchanging
THE SOLUTION
managing
themanaging
end-to-end
To unite teachers,
parents
and students
within
a
addition to
theproject,
end-to-end project,
To unite
teachers,
parents and
students
within aIn addition toIn
Xchanging also
collates also
free collates
content from
providers
community ofcommunity
online learners
and learners
real-timeand
content
Xchanging
free content
from providers
of online
real-time content
such as YouTube
Discoveryand
Channel
for use
in
exchange, Xchanging
tasked with
together
suchand
as YouTube
Discovery
Channel
for use in
exchange,was
Xchanging
wasdrawing
tasked with
drawing together
athomework
any location
Malaysia.
key integration
and strategic
partnerships.
lessons and
at within
any location
within Malaysia.
keyskills
integration
skills and
strategic partnerships.lessons and homework
As Muralidhran
of Xchanging
Under the aptly
named
project
1BestariNet
Malay,
As Nadarajah,
MuralidhranCEO
Nadarajah,
CEO ofMalaysia,
Xchanging Malaysia,
Under
the aptly
named
project(in
1BestariNet
(in Malay,
explained,
the
adoption the
process
by schools
ofby
Malaysia’s
bestari meansbestari
smart)means
Xchanging
together
andtogether
explained,
adoption
process
schools of Malaysia’s
smart)brought
Xchanging
brought
and
new virtual learning
environment
was a key consideration
managed selected
strategic
partners
to create
the to create the
new virtual
learning environment
was a key consideration
managed
selected
strategic
partners
in the successinof
the
project:of“Our
goal was“Our
to achieve
world’s first nationwide
based learning
platform
the
success
the project:
goal was to achieve
world’s firstcloud
nationwide
cloud based
learning platform
country-widecountry-wide
uptake in a short
timeframe,
given thebut given the
over 4G, connecting
million students,
10,000
uptake
in a shortbut
timeframe,
over 4G,5.5
connecting
5.5 million
students, 10,000
dearth of ICTdearth
usage of
in Malaysia’s
education
system
schools, 500,000
teachers
andteachers
4.5 million
ICT usage in
Malaysia’s
education system
schools,
500,000
andparents.
4.5 million parents.
before the project
it made
senseit to
findsense
early to find early
beforebegan,
the project
began,
made
adopter schools
that were
willing
implement
next
To create theTo
seamlessly
next
generation
adopter
schools
thatto
were
willing tothe
implement
the next
create theintegrated
seamlessly
integrated
next generation
generation solution
to pave
the way
for others.”
learning solution
for the
MoE, for
Xchanging
generation
solution
to pave
the way for others.”
learning
solution
the MoE,worked
Xchanging worked
collaboratively
with partnerswith
including
YTLC
Yes YTLC Yes
collaboratively
partners
including
This strategy This
paidstrategy
dividends
fordividends
the MoE, with
around
Network for high-speed
internet connectivity,
paid
for the
MoE, with around
Network for4G
high-speed
4G internet connectivity,
20% of schools
adopting
the adopting
next-generation
learning
Frog for its learning
environment
and Google and Google
20%
of schools
the next-generation
learning
Frog forvirtual
its learning
virtual environment
solution ahead
of planned
followed
by 60%
for authentication.
solution
aheadtimelines,
of planned
timelines,
followed by 60%
for authentication.
more risk-adverse
20%schools.
of traditionally
more schools.
risk-adverse
20% ofnontraditionally nonadopters followed
suit,followed
bringingsuit,
the power
of the power of the
adopters
bringing
platform to all
schoolstoinall
theschools
country.
platform
in the country.
RY OF MALAYSIA
CASE
STUDY
MINISTRY
OF MALAYSIA
CASE STUDY
© 2014 XCHANGING
© 2014 XCHANGING
3
3
THE BENEFITS
THE BENEFITS
The successful
The
implementation
successful implementation
of 1BestariNet
ofhas
1BestariNet has
catapulted Malaysia
catapulted
to the
Malaysia
forefront
to the
of next
forefront
generation
of next generation
learning, enabling
learning,
it toenabling
become itthe
to first
become
country
the in
first
thecountry in the
world to connect
world
alltoofconnect
its schools
all of
through
its schools
a single,
through a single,
cloud-based cloud-based
learning platform
learning
using
platform
high-speed
using4G
high-speed 4G
internet connectivity
internet and
connectivity
VLE capabilities.
and VLE capabilities.
As the benefits
As of
the1BestariNet
benefits ofare
1BestariNet
being realised
are being
for the
realised for the
MoE, it is clear
MoE,
thatitthere
is clear
is more
that there
than is
one
more
group
than
ofone group of
customers benefitting
customersfrom
benefitting
the project:
from the project:
Students areStudents
able to: are able to:
• access a wider
• access
rangeaof
wider
content
range
that
of is
content
more relevant,
that is more relevant,
engaging andengaging
interactive
and interactive
• learn at their
• learn
own pace,
at their
from
own
any
pace,
location
from at
any
any
location
time at any time
• take advantage
• take
ofadvantage
learning without
of learning
boundaries,
withoutand
boundaries, and
leave school leave
with aschool
wider breadth
with a wider
of knowledge,
breadth of knowledge,
world-class skills
world-class
and strong
skillsmoral
and strong
values,moral
regardless
values, regardless
of location, socio-economic
of location, socio-economic
group or culture.
group or culture.
Teachers andTeachers
principals
and
areprincipals
able to: are able to:
• access both• national
access both
and national
international
and international
learning
learning
resources and
resources
communities
and communities
to help themto
improve
help them improve
their practicetheir practice
• realise cost• and
realise
timecost
savings
and time
through
savings
the cloud-based
through the cloud-based
delivery of content,
deliveryreplacing
of content,
thereplacing
original need
the original
to
need to
service and update
serviceservers
and update
in all servers
10,000 schools
in all 10,000 schools
• deliver virtual
• deliver
webinars
virtual
andwebinars
events toand
showcase
events new
to showcase new
content and system
contentcapabilities
and system capabilities
• develop stimulating
• developlesson
stimulating
plans lesson
which encourage
plans which encourage
students to expand
students
and
tochallenge
expand and
their
challenge
knowledge
their knowledge
• share best •practices
share best
amongst
practices
other
amongst
teachers
other
in the
teachers in the
country, improving
country,
theimproving
way learning
the way
feedback
learning
is feedback is
pro§vided and
pro§vided
issues are
and
addressed
issues are addressed
• keep track •ofkeep
student
track
progress
of student
more
progress
closelymore
and take
closely and take
remedial action
remedial
more effectively
action more effectively
• fully embed
• the
fullynew
embed
learning
the new
platform
learning
intoplatform
the
into the
school’s working
school’s
practices
working
andpractices
tailor it toand
thetailor
needs
it to the needs
of their school.
of their school.
4
4
© 2014 XCHANGING
© 2014 XCHANGING
Parents are able
Parents
to: are able to:
• become more
• become
closelymore
involved
closely
withinvolved
their children’s
with their children’s
education, viaeducation,
hands-onvia
interaction
hands-on
with
interaction
course with course
content and pupil
content
progress
and pupil
monitoring
progress monitoring
• interact with
• interact
teacherswith
in ateachers
more timely
in a more
and effective
timely and effective
way, using the
way,
Frogasia
using the
platform
Frogasia
to communicate
platform to communicate
and share feedback
and share
– afeedback
vital facility
– afor
vital
parents
facilityinfor parents in
such a geographically
such a geographically
dispersed community
dispersed community
• be proud that
• be
their
proud
children
that their
and children
schools are
andnow
schools
part are now part
of a ground-breaking
of a ground-breaking
learning community
learningthat
community
is no
that is no
longer behind
longer
the ICT
behind
curve,the
and
ICT
leading
curve,education
and leading education
trends worldwide
trends worldwide
• have confidence
• havethat
confidence
their children’s
that their
data
children’s
is protected
data is protected
through a highly
through
secured
a highly
4G network.
secured 4G network.
THE FUTURE
THE FUTURE
As the MoE continues
As the MoE
to implement
continues toinitiatives
implement
thatinitiatives
will
that will
further drive its
further
2020drive
vision
itsfor
2020
education,
vision for
Xchanging
education,
has
Xchanging has
been contracted
been
tocontracted
undertake to
a new
undertake
projectafor
new
theproject
MoE for the MoE
encompassing
encompassing
the delivery ofthe
a SaaS
delivery
/ BPaaS
of a SaaS
based
/ BPaaS based
school management
school management
system.
system.
Yang Berhormat
YangTuan
Berhormat
P Kamalanathan
Tuan P Kamalanathan
s/o P.
s/o P.
Panchanathan,
Panchanathan,
Deputy Minister
Deputy
of Education
Minister of
Malaysia
Education Malaysia
said: “When we
said:
were
“When
developing
we were1BestariNet,
developing we
1BestariNet,
needed we needed
to engage partners
to engage
thatpartners
could ensure
that could
our plans
ensure
andour plans and
visions for education
visions for
were
education
fulfilled.were
We chose
fulfilled.
Xchanging
We chose Xchanging
for its robust for
its robust
global
managed
network services
global
managed
network
services
capabilities
ability
deliver the the
connectivity, the
capabilities and
ability to and
deliver
theto
connectivity,
security, the
security, the reliability,
andreliability,
the functions
thatfunctions
were
and the
that were
essential for learning
The team wasThe team was
essentialenvironments.
for learning environments.
entrusted to ensure
thetoinitiative
the ground,
entrusted
ensure got
the off
initiative
got offand
the ground, and
they did a remarkable
We look forward
to more
they did ajob.
remarkable
job. We look
forward to more
partnerships partnerships
with Xchanging
we continue
withasXchanging
as to
weenhance
continue to enhance
the educationthe
system
in thesystem
country.”
education
in the country.”
RY OF MALAYSIA
MINISTRY
CASE
OF MALAYSIA
STUDY
CASE STUDY
© 2014 XCHANGING
© 2014 XCHANGING
5
5
MALAYSIA
Level 9
Tower 3 • Avenue 7 • No. 8
Jalan Kerinchi • 59200 • Kuala Lumpur
+60 (0)3 2382 2288
[email protected]
www.xchanging.com
@XchangingGroup
linkedin.com/company/xchanging
facebook.com/xchangingplc
© 2014 XCHANGING
3124/1/5/14