Training - Centro Internazionale di Studi sul Turismo

Training
Principal initiatives
2011
Training course “Revenue Management and Cost Analysis”, three days of lectures on
commission by Ebit Toscana
First level university Master in “Comunications and Management for the tourism
industry”, in partnership with the University for Foreigners of Perugia, second edition
Training course “Management of Tourism Destinations. Strategies, Programming &
Innovation of the Integrated Tourism Supply in the Cities of Amalfi and Ravello”,
commissioned by the Chamber of Commerce of Salerno
Training course “Junior Travel Manager”, in partnership with the Scuola Professionale
per il Commercio Turismo e Servizi “L. Einaudi” of Bolzano in response to the FSE Call,
in the process of obtaining approval
Personalised training projects for the hospitality firms of the Province of Bolzano in
response to the FSE Call, in the process of obtaining approval
Personalised course in “Revenue management” per Hotel Spadari al Duomo di Milano
Days of traiing in Revenue Management for Best Western Italia associated hotels,
commissioned by the main office of Best Western Italia -Milano
Master “Cultural Routes”. Creation and management of Cultural Itineraries, in
partnership with la Rotta dei Fenici and the City of Tuoro sul Trasimeno
2010 Training course for “Assistant Hotel Secretary” Bando LavorOver 45, 2008, FSE –
Region of Umbria
Training course for “Specialist in the creation and commercialisation of products for
slow tourism” Bando Cultura e Occupazione 2008, FSE – Region of Umbria
Organisatio of the event Stage Day, two days of meetings between businesses from the
national and international tourism panorama and students for the degree course in
Economics of Tourism of Perugia and from CST training courses (seventh edition since
2004)
Personalised training days aimed at the employees of STB (Società Terem e Benessere)
on Revenue Management, commissioned by STB Toscana
Cycle of training corse aimed at Italian hospitality sector workers in “Hotel Revenue
Management & on-line distribution”, in partnership withSestante and Proxima
Master for “Women Managers in tourism” in partnership with Centro Servizi Matera Matera
Seminars for operators in Pricing & Revenue Management, commissioned by
Federalberghi Bologna
Training course for “Espert in Customer Relationship management for tourist
information and welcoming in the territory”, Bando Cultura e Occupazione 2008, FSE –
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Region of Umbria
Training module on “Web Marketing e CRM”, catlogue course for workers also included
in the catalogue for the Voucher Fondo FOR.TE- ROMA
First level university Master in “Comunications and Management for the tourism
industry”, in partnership with the University for Foreigners of Perugia – 1st edition
2009 Preparation course for the examination as “Travel Agency Technical Director” – in
partnership with the Scuola Professionale per il Commercio Turismo e Servizi
Einaudi” of Bolzano;
“L.
IFTS Course “Higher Technician for assistance to the Management of Incoming Travel
Agencies and Tour Operators” ” – in partnership with the Scuola Professionale per il
Commercio Turismo e Servizi “L. Einaudi” of Bolzano
Project “TO.UR: Tourist Human Resources. Meeting between the training systems and
labour for the development of human resources in the network of tourism businesses” in
partnership with Università dei Sapori – Perugia
1st level University Master "Manager of territorial tourism development and the
enhancement of cultural wealth " (MUST)", in collaboration with Università Cattolica,
Faculty of Economics, Piacenza campus
1st level University Master in “Marketing Wine and the Territory” (VI.TE.) in collaboration
with l’Università Cattolica, Faculty of Agriculture, Piacenza campus
Master in Hospitality Management, 1st edition, promoted by the National Committee of
Young Hoteliers (Comitato Nazionale Giovani Albergatori - CNGA) Federalberghi
Training course “Rural toursm welcoming”, commissioned by IRIPAAT
Training course, Expert in web marketing and revenue management for the tourism
industry, commissioned by IRIPAAT
Cycle of seminars “Segrets & Lies About Revenue Management”, in partnership with
Sestante and Proxima
Fine-tuning and development of new modules for at-a-distance training for “La Bottega
dell’apprendimento della formazione continua”, commissioned by DES Sicilia
“Progetto Bienvenidos“-Interventions for the training of Italians resident in countries not
belonging to the European Union, in partnership with ARTHA srl, AITEF – Associazione
Italiani Immigrati e Famiglie Federazione Regionale Puglia, En.A.P. – Puglia Ente
Addestramento Professionale, I.S.M. – Istituto per lo Sviluppo del Mediterraneo, MCG
Soc. Coop., INTEXA Srl finazniato dal Ministero del Lavoro e della Previdenza Sociale
Training course “Reception services expert specialised in the integrated promotion of
tourism micro itineraries”, in partnership with UDS
Training course for entrepreneurs and HR in the cultural tourism sector “MY Guest”, in
partnership with Centro Servizi Matera
Training course “Professional qualifications of excellence for the development of the
territory”, aimed at operators of the agency sector, commissioned by FIAVET Trentino
2008 “Progetto Tourismedia: business innovation leadership” financed by Ciofs Form
Professionale Puglia
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2007 “Master in Hospitality Management”, 20th edition, in partnership with Centro Servizi
Matera and with the sponsorship of Federalberghi
“University masters for manager of territorial tourism development and enhancement of
cultural wealth”, in collaboration with Cattolica University, Faculty of Economics,
Piacenza campus
“Local tradition expert for the tourism enhancement of the territory”, course financed by
the ESF and by the Province of Perugia
“Event and quality tourism promoter”, course financed by the ESF and by the Province of
Perugia
“Export in the creation and organisation of tourist packages for the enhancement of
cultural and environmental resources” in ATS (Associazione Temporanea di Scopo) with
GSI Italia Gruppo di Solidarietà Internazionale, course financed by the ESF and by the
Region of Umbria
I.F.T.S. “Higher technician export in the organisation of conferences, conventions,
congresses, events and manifestations with a major in the management of congress
service businesses” in ATS with the University of Perugia, City of Foligno Tourism
Counsilorship, Confcommercio of the Province of Perugia, Istituto Tecnico Commerciale
e Turistico “F. Scarpellini” (tourism high school) of Foligno, Consorzio ITER, course
financed by the ESF, the region of Umbria and the Province of Perugia.
“Export of tourism services”, ATS with the University of Perugia financed by the ESF and
by the Region of Umbria
“Advanced Specialisation Course in the Management of Tourism Hospitality”
commissioned by Mida Equipe
“Progetto Tourismedia: business innovation leadership” financed by Cofs Form
Professionale Puglia
2006 Master in develpoment and promotion of cultural and tourism resources” in
collaboration with the University for Foreigners of Perugia
“Specialists in Customer Relationship Management for the protected natural areas”
course funded by the European Social Fund & the Region of Umbria
“Expert in the management & promotion of intergated territorial tourism supply” course
funded by the European Social Fund & the Region of Umbria
“Specialist of organisational and managerial processes in tourism businesses” in ATS
with the University of Perugia financed by the ESF and the Region of Umbria
“From catering to the catering process” qualification course for Food & beverage
managers, funded by the ESF and the Province of Perugia
“Master in Hospitality Management”, 19th edizion, in partnership with Centro Servizi
Matera and with the sponsorship of the Federalberghi (Italian Hotelier’s Associations)
2005 “Master in Hospitality Management”, 18th edizion, in partnership with Centro Servizi
Matera and with the sponsorship of the Federalberghi (Italian Hotelier’s Associations)
“Congress/trade fair Services Assistant”, training course, financed by the Province of
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Perugia
“New business. A new beginning. Differentiation of economic activity in the country as
an opportunity for young people” Leonardo Gioventù. Training course and internship
placement for Polich youths
IFTS – Advanced technician for Tourism Reception - Bolzano
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2004 Master in Hospitality Management”, 17 edition, in partnership with Deloitte Touche
Thomatsu Management Solutions and with the Centro Servizi Matera and with the
sponsorship of the Federalberghi (Italian Hotelier’s Associations)
“Manager of training processes in tourism”, training course, financed by the Province of
Perugia
“Expert in Economics and Management of Tourism Services” two-year training course,
financed by the Region of Umbria, conducted in temporary partnership with the
University of Perugia.
“Junior Manager of Tourism Businesses”, training course, financed by the Province of
Perugia
IFTS – Technician for Assistance to Management of Travel Agencies & Tour Operators Ascoli Piceno (high school)
IFTS – Technician for Assistance to Management of Travel Agencies & Tour Operators Bolzano
2003 “Integrated tourism system: an opportunity to compete”, refresher course for the
Presidents and members of Tourism Consortia, commissioned by the Azienda di
Promozione Turistica of Basilicata
“Master in Hospitality Management”, XVI edition, in partnership with Deloitte Touche
Thomatsu Management Solutions and with the Centro Servizi Matera and with the
sponsorship of the Federalberghi (Italian Hotelier’s Associations) and Word Tourism
Organisation TedQual certification
“Hospitality Management” Integrated Project in collaboration with Mida Equipe Trapani
Refresher course “Volonteering in tourism: an opportunità for social growth” for the
members/directors of the National Council, of the provincial Committees and of the
Regional UNPLI Scretariats, commissioned by the Unione delle Pro Loco d’Italia
“Rural Tourism Operator” a course commissioned by the Ministry of Production Activities
in collaboration with Agenzia Umbria Export
“Manager of small sustainable hospitality businesses” a course offered in collaboration
with Legambiente Umbria.
IFTS “Tecnician for planning and running environmental and rural tourism resources” –
Gangi (PA)
2002 “Master in Hospitality Management”, XV edition, in partnership with Deloitte Touche
Thomatsu Management Solutions and with the sponsorship of the Federalberghi (Italian
Hotelier’s Associations).
IFTS “Technician for the planning and management of mountain tourism resources” Valchiavenna
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IFTS “Technician responsible for tourism enhancement of protected natural areas “- Vasto
IFTS “Expert in multi-media planning of tourism SMEs” - Matera
“Female entrepreneur expert in cultural tourism” – a course in collaboration with
Consorzio Arco and Eurostrategie
Course for “Experts in territorial promotion” in collaboration with Consorzio Arco and
Eurostrategie
“Assistant to the Hotel Director” a course in collaboration with ADA
“Technician responsible for tourism enhancement of protected natural areas“- a course
in collaboration with Consorzio Arco
“Promoter of Tourism in the protected natural areas” – a course in collaboration with
ARPAT Toscana
2001 “Master in Hospitality Management”, XIV edition, in partnership with Deloitte Touche
Thomatsu
“The budget as a regulator in the participation in and integration of the business
organisational system”, continuous training course for travel agency employees of CIT
Viaggi, commissioned by EFIT Rome
“Tourism Web” Course, in collaboration with L. Einaudi Professional Training Centre,
and the Professional Training Councillorship of the Autonomous Province of Bolzano –
Alto Adige
“Tourism Destination Manager Master”, post-graduate master in collaboration with L.
Einaudi Professional Training Centre, and the Professional Training Councillorship of the
Autonomous Province of Bolzano – Alto Adige
“Marketing and sales techniques” Course, commissioned by Ente Bilaterale Sardegna,
for entrepreneurs and tourism operators in the Region of Sardinia
Training course for “Tourism promoters in nature reserves”, with the Regional Agency
for Environmental Protection of Tuscany
“Tourism marketing for travel agencies”, at-a-distance training module commissioned
by Sigma Travel System
2000 Training course for “Expert in the organisation of exhibits and cultural manifestations”
and for “Expert in cultural tourism promotion”, in temporary association with
SVILUPPUMBRIA
“Travel Sales Junior Management” Course, in collaboration with L. Einaudi Professional
training Centre, and the Professional Training Councillorship of the Autonomous
Province of Bolzano – Alto Adige
“E-commerce” Course, refresher course for entrepreneurs, G.A.L. Alta Valle del Tevere,
Città di Castello
“Training and orientation of managers and staff for the tourism villages of the
Putignano Group”, training project commissioned by Gruppo Putignano
1999 Course for “ Cultural tourism promoter”, in agreement with the Province of Terni
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Course for “Tour guide ” and for “Tour leader” , in agreement with the Province of
Perugia
Course for “Destination specialist and sojourn planners for the propulsion and
technical assistance for tourism: cultural, environmental, religious and business ”, in
agreement with the Region of Umbria
Course for “Junior Professional Congress Organiser”, in collaboration with L. Einaudi
Professional Training Centre, and the Professional Training Councillorship of the
Autonomous Province of Bolzano – Alto Adige
1998 Post-graduate course for “Trainer Training – Southern Italy”, in agreement with the
Italian Ministry of Labour
Post-graduate course for “Experts in aggregation processes for SME in the Travel and
Tourism sector ”, in agreement with the Italian Ministry of Labour
1997 Post-graduate course for “Tourism service professionals ”, in collaboration with SDOA
Foundation Antonio Genovesi in Vietri sul Mare (SA))
Post-graduate course for “Tourism enterprise evaluator”, in agreement with the Italian
Ministry of Labour, reserved for engineers and Business graduates
At-a-distance training project “Unified System of Accounts for Hotels”, in collaboration
with EBNT (Ente Bilaterale Nazionale per il Turismo) with the realisation of a hypertext for
up-dating through self-learning in FAD (Formazione a distanza/At-a-distance training)
via Internet of back office employees of hospitiality firms.
At-a-distance training project of the “Marketing and communications for Hospitality
Businesses” hypertext, in collaboration with EBTL (Ente Bilaterale Territoriale of Rome
and the province) with the realisation of a hypertext for up-dating through self-learning in
FAD via Internet of front office employees of tourism businesses
1996 Refresher course for “Officials and executives of Enit”, in collaboration with Public
Administration Higher Education
1994 Post-graduate course in "Techniques and diffusion of franchising in small and medium1995 sized tourism businesses operating in the hospitality industry ", financed by the Italian
Ministry of Labour and by the European Social Fund.
1994 Refresher Course for hotel entrepreneurs of the Province of Sassari”, in collaboration
with the Regional Training Board of Sardinia
Course for "Open-air tourism operators and campground managers”, in collaboration
with the Regional Training Board of Sardinia
1991 “Managerial training course for hospitality business staff", on behalf of the Business
Management and Organisation School (Scuola di Direzione ed Organizzazione
Aziendale SDOA - Foundatione Antonio Genovesi of Vietri, Salerno)
1989 Special course for “Wide distribution tourism operators ”, on behalf of FIVE Viaggi –
GRUPPO FININVEST
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"Course for tourism industry service providers”, on behalf of Business Management and
Organisation School (SDOA - Fondazione Antonio Genovesi di Vietri, Salerno)
1985 Master in “Economics and Tourism", three-year undergraduate-level course, which a
1994 strong business orientation
1989 "Refresher courses for Tourism Techniques Teachers ", on behalf of the Italian Ministry of
1995 Education – General Direction Professional Education, with the production and
validation of hard-copy and multi-media educational material.
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