Thawte Customer Support: World-class support available by phone

thawte customer
support
®
For world-class support from the first international commercial certificate authority, customers
turn to Thawte – and remain with us for years because of our friendly, efficient staff.
key benefits
Customer-centric. Across our 17-year history of serving customers globally, our entire
focus has been on a long-term relationship with our customers. We listen to our customers’
needs and offer individually tailored solutions for them.
Knowledgeable, world-class
support for even the simplest of
queries
Convenient. Thawte support not only offers service via standard phone, email, and chat
channels, but we also do so according to our customers’ needs. Officially our support is only
in English, but 35 different languages are spoken across our team – chances are, we can
help you in your native tongue. Our reps have even taken their holidays according to their
customers’ schedules in order to provide the most consistent support possible. We also offer
a comprehensive knowledge base for customers who prefer to find answers on their own.
Support available by phone, email,
chat, or self-service knowledge
base
Congenial. Thawte customers are accustomed to building relationships with their support
representatives. Our people are not only friendly, relatable, and knowledgeable, but we also
care about and truly enjoy our work. This personal approach provides an unparalleled level
of accountability. We understand each customer’s particular level of depth or urgency, and
we guide our customers through the process thoroughly according to their needs.
Competitive. Our support team provides customers with the resources they need to get
through the certificate process as quickly and painlessly as possible – from purchase to
validation, from issuance to installation. Other CAs may push customers to the knowledge
base or to outside vendors – and forget about the personal touch in the process. The support
Thawte provides is proven and tested, and we stay with our customers throughout the process
to ensure 100% satisfaction.
Comprehensive, multi-channel
support in 35 languages
Why Thawte.
As the first international certification
authority to sell SSL certificates, Thawte
delivers practical and competitive value –
without compromise.
Thawte digital certificate solutions are
backed by an unblemished reputation,
a global perspective, a proven track
record of customer focus, and 17 years of
experience you can rely upon.
contact us
www.thawte.com
contact pre-sales:
contact customer service:
contact technical support:
dial: +1 888 484 2983 (US)
+27 21 819 2800 (South Africa)
+49 69380789081 (Germany)
+33 157324268 (France)
+44 2034505486 (UK)
chat: https://www.thawte.com/chat/chat_retail_new.html
e-mail: [email protected]
Europe, Middle East, and Africa
dial: +353 1 850 2640
chat: https://www.thawte.com/chat/chat_cs_international.html
e-mail: [email protected]
fax: +353 1 850 2240
Europe, Middle East, and Africa
dial: +353 1 850 2640
fax: +353 1 850 2240
Available to serve you:
M-F: 9:00pm - 5:00pm Pacific Time (PT)
M-F: 6:00am - 2:00am Central European Time (CET)
Asia-Pacific
dial: +61 3 9914 5641
chat: https://www.thawte.com/chat/chat_cs_international.html
e-mail: [email protected]
fax: +61 2 8023 8315
Americas
dial: +1 866 239 4520 or +1 650 426 7400 option 1
chat: https://www.thawte.com/chat/chat_cs_us.html
e-mail: [email protected]
fax: +1 650 237 8888
Available to serve you:
M-F: 5:00am - 5:00pm Pacific Time (PT)
M-F: 9:00am - 6:00pm Central European Time (CET)
Thawte, Inc., 350 Ellis Street, Mountain View, CA 94043 USA
© 2012 Thawte, Inc. All rights reserved. Thawte, the Thawte logo, and other trademarks, service marks, and designs are registered or unregistered trademarks
of Thawte, Inc. and its subsidiaries and affiliates in the United States and in foreign countries. All other trademarks are property of their respective owners.
Asia-Pacific
dial: +61 3 9914 5641
fax: +61 2 8023 8315
Americas
dial: +1 650 426 7400
toll free: 866 239 4520
chat: https://www.thawte.com/chat/chat_techsupport.html
e-mail: [email protected]
Available to serve you:
M-F: 8:00am - 5:00pm Pacific Time (PT)
M-F: 7:00am - 4:00pm Central European Time (CET)