Company profile - Poste Italiane

Poste Italiane outlines the digital future of the Country
Poste Italiane is the largest infrastructure in Italy in the area of mail delivery, logistics, financial and
insurance services and it offers a wide array of simple, transparent, user-friendly and innovative
services to citizens, businesses and to the Public Administration. Thanks to its widespread
presence throughout the Country and to its physical and technological networks, Poste Italiane is
poised to be the driver of inclusive development that will accompany citizens, businesses and the
Public Administration towards the digital economy.
From this standpoint, Poste Italiane has taken a series of initiatives aimed at fostering digital
transformation processes in Italian society, while at the same time enhancing its traditional assets,
namely its core business which includes financial, payment and insurance services as well as
relevant logistics services.
Poste Italiane is also a service provider of SPID – Public System for the Management of Digital
Identity, established by the Agency for Digital Identity, thanks to which citizens and businesses can
easily and safely access the services offered on line by the PA and by the registered providers of
private services.
Since 27 October 2015 Poste Italiane is listed on the Telematics Stock Market (MTA) which is
organized and run by Borsa Italiana SpA.
DATA HIGHLIGHTS (as at 30 September 2016)
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12,800 POST OFFICES
142 THOUSAND EMPLOYEES
MORE THAN 33 MILLION BANCOPOSTA CUSTOMERS
FINANCIAL RESULTS
In the first nine months of 2016, the total revenues of the Poste Italiane Group, including
insurance premiums, amounted to 25.7 billion euros with a 7.6% increase over the same period in
the previous fiscal year. The successful performance of asset management and of insurance
services, whose revenues totalled 18.7 billion euros (+10.4% compared to the first nine months of
2015) and the soundness of the financial segment, that generates revenues amounting to 4.1
billion euros, have more than offset the decline in revenues from postal and commercial services (3.6% namely 2,728 million euros).
The operating result of 1,196 million euros, constituted a 28.6% increase over the same period in
the previous fiscal year. Net profits were 807 million euros, it too marking an increase compared to
the 622 million euros of net profits in the same period in the previous fiscal year.
In fiscal year 2015, total revenues including insurance premiums had increased 7.8% over the
previous year reaching the amount of 30.7 billion euros. The operating result had increased by
27.4% over 2014 (691 million euros) reaching the amount of 880 million euros. Net profit in 2015
was 552 million euros, more than twice the 212 million euros in 2014.
POSTE ITALIANE GROUP: DATA HIGHLIGHTS (as at 30 September 2016)
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TOTAL REVENUES: 25.7 BILLION EUROS
OPERATING RESULT; 1,196 MILLION EUROS
NET PROFIT: 807 MILLION EUROS
SAVINGS, INSURANCE AND PAYMENT SERVICES
Poste Italiane is a leader in the area of savings, insurance and payment services. Through
BancoPosta it offers a wide range of products and services with a variety of solutions designed to
meet different customer needs. Current accounts, payment cards, personal loans and mortgages
complete the more traditional service of Postal Interest Bearing Bonds and Savings Books. The
amount of money processed was 493 billion euros (+3.6% compared to the 476 billion euros
totalled as at 31 December 2015).
In the first nine months of 2016, the BancoPosta deposits amounted to 48.8 billion euros (+8%
more than the 45 billion euros as at 31 December 2015).
As regards the insurance sector, the Poste Vita Group is a leader in this sector in Italy: in the first
nine months of 2016, life policy premiums amounted to 15.3 billion euros (14.5 billion euros as at
30 September 2015).
Poste Italiane is the leading issuer of payment cards in Italy and in Europe. Postepay is the most
widely used prepaid card in Italy (55% of the market) and it has acted as a driver in spreading the
use of electronic payment instruments. Among the solutions offered is the Postepay Evolution
card, a prepaid rechargeable card with an IBAN code that has reached the outstanding number of
2.9 million cards issue since it was launched (July 2014).
The development of payment services is extremely important also in the gradual process of
inclusion of foreign citizens residing in Italy (the “new Italians”) to whom Poste Italiane offers a wide
range of money-transfer solutions developed also thanks to agreements with international postal
operators.
DATA HIGHLIGHTS (as at 30 September 2016)
 493 BILLION EUROS PROCESSED
 113.7 BILLION EUROS OF TECHNICAL RESERVES FROM POSTE VITA
 48.8 BILLION EUROS OF BANCOPOSTA DIRECT DEPOSITS
 15.6 MILLION PREPAID POSTEPAY CARDS ISSUED
 2.9 MILLION POSTEPAY EVOLUTION CARDS ISSUED
LOGISTICS AND PARCELS
The activities that include mail, logistics, parcels and courier services have always constituted the
identity and mission of Poste Italiane which also provides a Universal Service. The processing and
delivery of mail and parcels is monitored through control rooms that track the movements of items
from the collection points to the Sorting Centres through to delivery. Postmen now have an
electronic device with digital signature and can provide a series of services on customers’
premises like making payments, acceptance and delivery of mail and registered mail, delivery of
parcels and recharging telephone cards and Postepay cards. Thanks to its unique assets, Poste
Italiane is capable of offering an important support to the businesses that operate in the area of
electronic trade.
The parcels sector recorded a 14% increase in volumes compared to the same period of the
previous fiscal year, for a total of 68.2 million parcels processed during the first nine months of
2016, a result that was achieved also thanks to the increase of e-commerce in Italy.
The transformation of the Universal Postal Service began on 1st October 2015, with an articulated
and flexible range of new services and a new delivery model. To date, the first experimental phase
of the new Universal Service has been completed, as provided for in Agcom deliberation no 395/15
that envisages the progressive introduction of mail delivery on every other day for 23% of the
Italian population.
DATA HIGHLIGHTS (as at 30 September 2016)
 6.3 BILLION EUROS TOTAL REVENUES
 68.2 MILLION PARCELS PROCESSED IN NINE MONTHS
THE DIGITIZATION OF THE COUNTRY
The widespread presence of Poste Italiane on the territory and its ability to integrate technological
and logistics services enables it to play an important role alongside the central and local Public
Administration in simplifying services to the citizenry.
Among other things, in 2016, Poste Italiane started a revamping and digitization process of post
offices by rolling out Wi-Fi connectivity in 2,199 post offices and by installing the “new queue
management” system in 1,543 offices. These projects are aimed at furthering the service
improvement process and they also include the opening of 19 multi-language desks across the
Country that make it easier for the “new Italians” to have access to the Group’s services.
Business investments, especially the computerization of communication networks, the
modernization of offices, and renovations, only in the first nine months of 2016, amounted to 252
million euros.
Regarding the services for the digitization of Italy, Poste Italiane has also launched a series of
Apps for smartphones and tablets that make it possible to carry out many postal and financial
transactions from wherever the customer is. The Ufficio Postale App is addressed to citizens
interested in the services offered by the Post Office like sending mail and paying bills, while the
BancoPosta App and the Postepay App are addressed to the people who have a postal current
account and a Postepay card. The goal of the Poste Italiane App is to promote an inclusive
development by expanding the number of citizens who can perform some of the main transactions
available in a post office also via the Internet by using a simple digital application. For instance,
innovative functions have been introduced in the new Postepay App that draw on social network
technology and on advanced security solutions. This system will change the way payments and
micropayments are made for the millions of customers who use the card.
It is quite some time that Poste Italiane has a digital identity service called PosteID accredited by
AGID for being used within the SPID framework that can be used by customers not only to access
the services of Poste Italiane but also the online services of the Public Administration
In 2015, the overall volume of transactions made at the Post Offices by the customers of Poste
Italian Group was 1,680 million (+9% over 2014), and the number of people visiting the web site of
Poste Italiane was about 8.5 million per month.
PHYSICAL AND TECHNOLOGICAL NETWORKS (as at 30 September 2016)
 2,199 POST OFFICES ENDOWED WITH FREE WI-FI
 1,543 OFFICES WITH THE NEW QUEUE MANAGEMENT SYSTEM
 7,200 POSTAMAT ATMs
 19 MULTI-LANGUAGE DESKS
SUSTAINABILITY
The Green Strategy is of crucial importance in the Business Plan of Poste Italiane and it is
conceived as part of the broader framework for the protection of the environment and of the
territory; it includes principles of inclusion, social cohesion, innovation and digitization. The
Company has started concrete programmes to reduce the environmental impact of its activities.
Poste Italiane owns more than a thousand electric vehicles, the largest fleet in Italy, and it has
adopted a series of advanced mobility management systems thanks to which every year 8
thousand tons of CO2 are saved.
It is several years now that 100% of the electricity used by Poste Italiane comes from renewable
sources, certified according to the GO parameters (Guarantee of Origin Certificate), the most
authoritative European system that has been joined by the producers, distributors and certification
bodies of 16 Countries.