training plan

Conversazioni in tema di
gestione delle Risorse Umane
Il piano di Formazione e la strategia
aziendale
11th December 2012 - Modena
2
Crown Organisation
CROWN Europe March 2012
America
Food Cans & Closures
Europe
Asia
Aerosols
Bevcan
Spec Pack
3
Crown Figures
Asia-Pacific 10%
Other 16%
SpecPack 5%
Americas 39%
N. American
+ European
Food
33%
2011 Key Figures
Net sales
$8.6 billion
Employees
Countries
41
20,700
Plants
134
CROWN Europe March 2012
#1 producer of food cans and
Europe 51%
American
+ European
Beverage
46%
aerosol cans in the world.
#2 producer of metal vacuum
closures in the world.
#3 producer of beverage cans
Split by
Division
Split by
Product Line
in the world.
4
Largest Global Packaging Players
Tetra Pak
Crown
Rexam
Ball
Toyo Seikan
CROWN Europe March 2012
Owens Illinois
St Gobain
Amcor
0
2
4
6
8
$bn
Source: 2009 annual reports / Internal estimates
10
12
14
CROWN Europe March 2012
5
Global Customers
6
CROWN Americas
2011 Key Figures
Net sales
$3.4 billion
Countries
Employees
5,600
8
Plants
CROWN Europe March 2012
46
Canada
Brazil
Colombia
Jamaica
Mexico
USA
Puerto Rico
West Indies
7
CROWN Asia Pacific
2011
Key Figures
Net sales
$0.9 billion
Employees
2,900
Countries
6
CROWN Europe March 2012
Plants
15
Vietnam
China
Thailand
Singapore
Malaysia
Cambodia
8
CROWN Europe
2011
Key Figures
Net sales
$4.4 billion
Countries
Employees
27
11,800
Plants
CROWN Europe March 2012
73
Ivory Coast Spain
Switzerland
Senegal
Russia
Netherlands
Ireland TurkeyHungary France
Poland
Greece
Slovakia
Jordan
Portugal
UAE
Tunisia
South Africa Germany
Saudi Arabia
Morocco Belgium Madagascar
UKFinland
Ghana
Italy
9
10
Developing New Products
Can Of The Year Awards
2010
Oscars de l’Emballage
2011
Star Pack
Awards 2005
Speed to Market
Star Pack Awards
2008
Innovation
Convenience
CROWN Europe March 2012
Sustainability
Brand Protection
MPMA
Awards 2007
Visual Appeal
MPMA
Awards 2006
11
CROWN Aerosols Europe
Countries
4
Plants
CROWN Europe March 2012
4
Belgium
Italy
Netherlands
UK
Aerosols Plants
CROWN Aerosols Italia
Crown Aerosols Italia
CROWN Aerosols Europe -
MAIN OFFICIES AND PRINTING & COATING
OUR HISTORY
THE FIRM WAS CREATED IN 1953 IN SPILAMBERTO BY VITTORIO BREBBIA.
CROWN Aerosols Europe -
THE FIRST PRODUCTS WERE LITTLE TINPLATE CONTAINERS FOR BRILL CREAM,
HAIR COSMETICS AND SHOE POLISH.
CROWN Aerosols Europe -
OUR HISTORY
OUR HISTORY
CROWN Aerosols Europe -
1969 THE BUSINESS MOVES TO THE NEW BREBBIA PLANT IN THE
CURRENT LOCATION IN VIA GHIAROLE.
CROWN Aerosols Europe -
AEROSOL CANS
AEROSOL CANS
PERSONAL CARE
CROWN Aerosols Europe -
WHIPPED CREAM
AEROSOL CANS
INDUSTRIAL
INSECTICIDE
CROWN Aerosols Europe -
HOUSEHOLD
CROWN Aerosols Europe -
COMPONENTS
Current equipment
2 coating Lines LTG
1 MHI - 6 colours printing line
CROWN Aerosols Europe -
1 1290 - 4 colours printing line
8 assembly lines
8 presses lines for tops & bottoms
Il Concetto di
23
World-Class Performance (WCP)
To be the world’s first packaging
company
Continuous improvement initiatives
for excellence
CROWN Europe March 2012
Company-wide
Fully meet customer expectations
Programma Crown
• Un unico Processo di Miglioramento Aziendale
• Un legante per cementare tutte le Divisioni di Crown
• Una strada per la Crescita Continua
• Una grande “Scatola degli Attrezzi” WCP
• Un catalizzatore che sia compreso da:
Clienti, Dipendenti e Fornitori
Essere World-Class = Sforzarsi Sempre di Migliorare
Perché lo facciamo ?
• Per evitare la “gestione dell’emergenza”
• Per migliorarci sempre nel nostro lavoro
• Per assicurare la Soddisfazione del Cliente
Focalizzandosi su:
Qualità
Costi
Delivery Performance
Come lo Facciamo ?
Mantenendo le nostre promesse e assicurando la Soddisfazione del Cliente
focalizzandosi su Qualità, Costi e Delivery Performance.
7 Dimensioni per riuscire (KPI)
Bisogna coinvolgere TUTTI, OGNI GIORNO
Why involvement of all the people ?
TRADITIONAL
Too many
problems
for few
people
15
185
CROWN Europe March 2011
WORLD CLASS
Unexpressed
potential knowledge
200
Involvement means changing
the way the company operates
WCP Plan
Our main WCP objectives are:
 Saving – waste reduction
 Increase flexibility
 Change “mind”
CROWN Europe March 2011

Improvement quality of processes.
Sprechi di Competenze (Skills)
Perché nessuno mi
ha chiesto di riparare
il guasto?
Non sono addestrato
per ispezionare i
macchinari!
Crown Aerosols Italia
CROWN Aerosols Europe -
TEAM SPIRIT
CROWN Aerosols Europe -
CHRISTMAS DINNER
FOOTBALL TEAM
CROWN Aerosols Europe -
5RD EDITION OF “ CROWN FOOTBALL TEAM” 2011-2012
CROWN Aerosols Europe -
CORPORATE SOCIAL RESPONSIBILITY:
TRAINING TRENDS
AND
MANAGEMENT
Training’s Objectives
Help the organization to achieve
performance effectiveness.
Create a joyful and meaningful
workplace.
Old Definition of Training ‘Mission’
To provide all types of training support services to
all employees
Measures of success based on :



Hours of training
Persons trained
Classes delivered
New Definition of Training ‘Mission’
Increase effectiveness and efficiency of all
individuals
Measures of success based on:
improvement of job behaviors, job
performance, problem solved, cost savings,
product quality, lower absenteeism, lower
turnover and customer satisfaction of the
training provided.
Training Roles
Past
Trainer
Future:
Facilitator (Process control)
Consultant (Provide answer)
Trainer (Skills, attitudes, knowledge)
Old Relationship with Organization
Support function
Cost center
Little relationship with organizational goals
New Relationships
Proactive Function
Profit Center
Savings related to waste, turnover, defects, and
downtime
A high relationship with organizational goals
Traditional Training Function
Lack of management support
No relation to other organizational Initiative
Lack of respect and credibility
Strategic Direction
Learning Organization that includes:
 Improving organizational learning
capabilities
 Facilitating organization development or
reengineering
 Cultivating world class customer care
 Upgrading operational excellence
Skills needed 1/2
Leadership
Communication
Interpersonal
Coaching and feedback
Decision making
Conflict management
Project management
Problem Solving
The Training Process
1.
Training need analisys
 Importance to analyze the company context;
 Collect , analyze and evaluate training need analisys
2. Elaboration of a rolling training plan
 Define Objectives and timings;
 Define budgeted costs
 Identify the internal or external trainer
 Found raising
3. Training activities in place
 Erogazione;
 Monitoring activities ( auditor presence)
4.
Final evaluation
 Final test on learning level
 Evaluation of training efficacy ( after some months)
The Training Process
VARIOUS STEPS:
1) TRAINING NEEDS ANALYSIS
MANAGER’S INTERVIEWS
HOW ?
PERFORMANCE APPRAISAL ANALYSIS
CROWN Europe March 2011
SKILL MATRIX GAP ANALYSIS
2) ELABORATION OF A ROLLING TRAINING PLAN
46
The Training Process – Crown organization
TECHNICAL TRAINING
CROWN Europe March 2011
WORKFORCE SKILL MANAGER
OTHERS SKILLS TRAINING
HR DEPT
 Planning of next month training activities
 Organize training sessions
Record training done
Look for trainers
 update the skill matrix
Record training done
Evaluation ex post
47
The Training Process –Other Skills training

TARGET: MANAGERS , TEAM LEADERS and WHITE COLLARS
 OBJECTIVES:
 RESPONSABILIZATION
 AWARENESS OF THE IMPORTANCE OF EACH POSITION IN THE ORGANIZATION
 IMPROVE MANAGERIAL SKILLS
 HOW? :
CROWN Europe March 2011
 MANAGERIAL SKILLS DEVELOPMENT COURSE
(face conflicts, appraise, delegate,...)
 EFFECTIVENESS IN COMMUNICATION
 PROJECT MANAGEMENT
 INDIVIDUAL COUNSELING
PROFESSIONAL
GROWTH
PERFORMANCE
48
49
The Training Process –
Contraints and improvements
 Participants  training sessions
organized according to work shifts
CROWN Europe March 2011
Take off employees from
production lines
Training on Saturday = overtime
= costs
Communication
 New training evaluation form
 New tools for
Training record
50
The Training Process – Tools
SHARED EXCEL FILE
•
3 SECTIONS
TRAINING PLAN
A DRAFT OF ROLLING PLAN: TRAINING COURSES PLANNED WITH FIRST DETAILS
(PARTECIPANTS, TOTAL HOURS, CALENDAR, …)
•
TECHNICAL TRAINING PLANNED-DONE
CROWN Europe March 2011
DETAILED ACTIVITY, TRAINEE NAMES, DATE, HOURS PLANNED & DONE.
•
TRAINING LOG
RECORD OF ALL THE TRAINING DETAILS (TECHNICAL AND OTHER) BY INDIDUAL.
Example of Training Plan :
Colour Coding for Skills Matrices
CROWN Aerosols -
Not Required
Required
Under Training
Trained
Competent
Trainer
Process
Skills
Matrices
Objective
Mngr
Training
CROWN Aerosols -
Efficiency
Feedback
Trainer
Trainee
TRAINING PLAN 2013
-SAFETY ( PROCEDURES, COMPANY DIRECTIVES, RISKS ON THE JOB
PLACE: PREVENTION AND CONSCIOUSNESS);
-ENVIRONMENT: (IMPROVE ENVIRONMENTAL AWARENESS BETWEEN
EMPLOYEES )
- TECHNICAL SKILLS: ( PRINT, WELDING, MECHANICAL DRAW
READING, BASIS OF MECHANICS)
- SOFT SKILLS : ( MANAGING PRODUCTION TEAMS AND
COMMUNICATION SKILLS FOR TEAM LEADERS, PROJECT
MANAGEMENT, individual COACHING)
CROWN Aerosols -
-ENGLISH ( BASIC AND ADVANCED FOR TECHNICIANS)
- COMPUTER ( PC BASICS FOR BLUE COLLARS, ADVANCED EXCEL)
- QUALITY BASICS: REFRESH FOR BLUE COLLARS ON HOW TO
RECOGNIZE MAIN DEFECTS ON PRODUCTS AND COMPONENTS
14.000
CROWN Europe March 2011
12.000
70
TRAINING HOURS
PER PERSON
TOTAL TRAININIG
HOURS
60
10.000
50
8.000
40
6.000
30
4.000
20
2.000
10
-
2008
2009
2010
2011
2012 ytd
Found raising for Training
- Fondimpresa ( attenzione alle
scadenze!)
CROWN Europe March 2011
- Avvisi di finanziamento ( conto di
sistema)
CROWN Aerosols -
[email protected]