Hotel Resident Manager

Merlin Entertainments continua la sua crescita, fortemente sostenuta dalle capacità ed entusiasmo dei suoi collaboratori. Con oltre
90 parchi, hotel e resort in 21 paesi attraverso 4 continenti (Europa, America del Nord, Asia e Australia), più grande di Universal e
seconda solo a Disney, il Gruppo Merlin Entertainments unisce in una squadra unica il Gardaland Resort (Gardaland Park,
Gardaland Hotel, Gardaland SEA LIFE Aquarium, Gardaland Waterpark), LEGOLAND, LEGOLAND Discovery Centres, Madame
Tussauds, London Eye, SEA LIFE, Dungeons, Earth Explorer, Alton Towers Resort, Thorpe Park, Chessington World of Adventures
& Zoo, London Aquarium, Underwater Adventures Aquarium, Warwick Castle e Heide Park Resort, Wildlife.
Gardaland Resort è alla ricerca di :
Hotel Resident Manager
DIRECTLY REPORTS TO:
Hotel Director
KEY REASPONSABILITIES
The Hotel Resident Manager is second in command and overseeing all operational functions of the Hotel Director. The
role will require someone to lead a large team as well as someone who is very hands-on in the operation and
maintaining the top standards sessions. This role is pivotal in ensuring the productivity and morale of the team. This
role is also responsible for developing an account portfolio (reduced in size to that of an account manager) to grow and
maximize revenue and profit opportunities
Strong rooms operation background:
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Background in directing teams
3+ years experience in resorts
Must possess strong English speaking/reading skills
Provide coaching, support and mentorship to the Account Management Team
Handle Customer Complaints & Customer Care Service
Support Hotel Director in Operational Activities
Support Hotel Director in Forecast/Budget
Sales Measurement - Essential Duties and Responsibilities
This role is office based and intended to drive the performance, morale and productivity of the account management
team. It is expected that 30% of an individuals time will be spent on leading the team with 40% phone based activity
with their account base, 5% travel required and the remainder spent on administration (Sales tools, emails, etc)
REQUIRED QUALIFICATIONS
1. Minimum of 1 years account management experience/hotel sales experience
2. High degree of communication skills in dealing with internal/external customers
3. Pro active approach, with strong drive for team results and a track record of achievement.
ACCOUNTABILITY
Number of employees supervised:
Key Metrics
1. Achieving personal and team targeted sales revenue
2. Achieved personal and team sales account plan per account
3. Achieving personal and team targeted sales call levels
La ricerca e rivolta ad ambosessi (ex.L 903/77). Si prega di specificare l'autorizzazione al trattamento
dei dati personali ai sensi della D.Lgs. n. 196 del 30/6/2003
Inviare la candidatura a [email protected] specificando il Rif: Res-Mg