corporate annual report

FINANCIAL
REPORT
2013
Indice
1. Dichiarazione del Consiglio
di Amministrazione
p.5
2. Profilo e identità
p.7
3. Compagine sociale e partecipazione
dei soci
p.11
4. Relazione Sociale
p.15
5. Elenco progetti 2014
p.22
6. Fatturato e valore aggiunto
p.27
Statement from the Board of Directors
They continue to tell us that the recession is on the way out, but it
does not look that way to us. 2013 was another hard year for COOSS, with
growing difficulties that only added to those of previous years. In
spite of this, COOSS is continuing on its path and is on the way to reaching its 35th year, thanks to the dedication and courage of its members.
The year that has just passed has seen conditions worsening in the national and regional welfare systems, causing yet more shrinkage in resources and therefore, cascading down to the contractual and tariff conditions put in place by local entities when contracting out social services. In spite of this further critical condition, COOSS was able to
improve turnover performance while accepting an average reduction in
margins for the majority of its services.
In these times of recession, we have decided to “communicate” the good
things we have been able to achieve and this is why we have started an
organic communication campaign to reach citizens, those who use our services, members and the entities within our region to tell them all about
COOSS. We have created our own web site and opened a social media channel so that our people can enter into dialogue.
When it comes to things that have been done and remain to do, there are
so many: in 2013 COOSS implemented its investments in residential facilities, completing extension works to the Visintini residence in Falconara Marittima and proceeding with works at the Stella Maris Residence
in Senigallia. The Miralago facility in Serrapetrona (MC) was completed
and the residential Montefeltro facility in Urbino is now fully operational.
Statement from the Board of Directors
These investments are joined by preparation and organization work to
take our brand into the private social services market, using our experience of accredited home care services. Participation in the company
Marche Salute was ratified for the management of accredited general
practice services, membership of Sanidoc to offer members even better
medical and healthcare services at special rates.
Finally, 2013 saw
COOSS take its first steps towards foreign markets and to appraising the
idea of a joint venture with Chinese partners to export our organizational model overseas.
For all of these good reasons and many more besides, we are not going to
keep up the good work, with confidence in the future and we feel proud
to be part of COOSS, going forwards. Together.
Board of Directors
Profile and Identity
Profile and Identity: our mission
We are a Social Cooperative working for the care, assistance and
promotion of the individual.
We recognize the fundamental right of every one of us to enjoy a
fair quality of life and this is why we study, specialize and work
every day with professionals in the healthcare industry.
We see every person as a unique individual: care of the individual
is our main objective and this is why our motto is “YOU are at
the centre of our Coossmo,” as we are firmly convinced that the
special nature of each of us is a rich heritage that we need to
protect and nurture.
We have always been interested in research and training, as well
as in promoting social integration and participation in the areas
in which we work, mainly the Marches region, with the aim of guaranteeing employment to our members.
Profile and Identity: our knowhow
Our intervention areas:
Elderly
Disabled
Early Childhood and Adolescence
Mental Health
Adult Welfare
Our services:
Care in the home, integrated, nursing, educational and schooling; management
of residential and semi-residential facilities, social, health, education
and therapy; providing respite services, work orientation and integration,
street units, management of youth info points, crèches, kindergartens,
childcare centres and play centres.
Profile and Identity: our values
USER FOCUS
PARTICIPATION AND SHARING
CONTINUED IMPROVEMENT
RELIABILITY
PROFESSIONALISM
Company Structure and member participation
Company Structure and member participation
The shareholders’ participation has the dual form of holding a stake in
the company wealth and assets, and also democratic participation in the
running of the co- operative. Holding a stake in the company wealth and
assets consists of paying the company subscription into the company capital and the possibility to make use of a company loan.
COMPANY STRUCTURE AS AT 31/12/2013
2013
2012
Turnover
%
Turnover
%
2.254
94,2%
2.109
94%
Volunteer members
141
5,8%
143
6%
Financing partners
0
0%
2
0%
Totale
2.395
100%
2.254
100%
Cooperative members
Company Structure and member participation
COMPANY CAPITAL
2013
Total company capital
as at 31/12/2013
5.618.382 €
% change compared to the
previous financial year
+3 %
Average increase in
company share of cooperative shareholders
2.662 €
Average increase in
company share of
volunteer members
25 €
OVERALL COMPANY CAPITAL
2013
Total company capital
as at 31/12/2013
6.505.450 €
% change compared to the
previous financial year
+11%
NOTE: This differs from the financial statement figure, which includes members who
withdrew from the company during the financial year and the company capital of financing
members. The 2,109 members stated in the company structure table include the 146 members
withdrawn during the course of the business year.
Company Structure and member participation
COMPANY LOAN: This is a means for members to participate financially in
the company, by depositing their savings with the cooperative, with the advantage of better interest rates compared to the market. This all complies
with the rules and limits applied to national and European financial
bodies.
COMPANY LOAN
2013
Prestito sociale
(giacenza media deposito)
20.703
Soci interessati
al 31/12/2013
71
Tasso lordo/netto medio
(depositi < 5164 € )
3,15% / 2,52%
Tasso lordo/netto medio
(depositi > 5164 € )
4,15% / 3,32%
Ammontare al 31/12/2013
€
1.525.998
€
Company report
Company report: employees
Company report: this provides the main information and measurements concerning Cooss stakeholders.
EMPLOYED
2012
2013
v.a.
%
v.a.
%
Soci lavoratori
1.921
89%
1.918
88%
Dipendenti
239
11%
251
12%
Totale
2.160
100%
2.169
100%
EMPLOYED DISTRIBUTION BY GENDER
2013
v.a.
%
Donne
1.872
86%
Uomini
297
14%
Totale
2.169
100%
Company report: employees
ETA’ DEGLI OCCUPATI
2013
Turnover
%
Under 30
213
10%
From 31 to 40
707
33%
41 to 50
718
33%
Over 50
531
24%
Totale
2.169
Cooss applies the National Collective Bargaining Agreement for
Cooperatives from the health and
social security, welfare and assistance sector to its workers.
100%
CONTRACT TYPE
2013
Turnover
2013
%
Turnover
%
PERMANENT
2.023
93%
Part time
1838
85%
SET TIME
146
7%
Full time
331
15%
Totale
2.169
100%
2.169
100%
Totale
Company report: employees
Investment in training is one of the key strategies in the cooperative, in
the knowledge that professional skills and the reinforcement of performance in the workplace are essential for achieving employment targets.
EMPLOYEE TRAINING INTERVENTION AREAS
2013
Ore
Elderly
Partecipanti
Pro-capite
708
71
9.9
Disabled
2629
132
19.9
Children and adolescent
1383
61
22.7
Safety
3612
295
12.2
306
27
11.3
Other training
1440
52
27.7
Total
10078
638
15.8
Adult Welfare
(psychiatric/drug dependency)
Company report: users
DISTRIBUZIONE UTENTI PER TIPOLOGIA DI AREA DI INTERVENTO
2013
Anziani (non autosufficienti)
Anziani (autosufficienti)
Adulti disabili (fisici / psichici)
33,42%
3,78%
25,34%
Adulti disabili (salute mentale)
5,11%
Minori a rischio
6,85%
Nidi e servizi infanzia
14,44%
Minori disabili (fisici / psichici)
10,45%
Disagio adulto (dipendenze)
Totale
0,62%
100%
Company report: users
DISTRIBUZIONE UTENTI PER TIPOLOGIA DI SERVIZI
2013
Strutture sociali anziani e disabili
(gestione e servizi)
26,42%
26,42%
Assistenza domiciliare e ADI
13,79%
Servizio Educativo
10,04%
Centri di Aggregazione Giovanile
e Informagiovani
10,53%
10,53%
Asili nido (gestione e servizi)
8,25%
Strutture sanitarie (gestione e servizi)
8,44%
Assistenza scolastica e sostegno
linguistico
6,55%
6,55%
Trasporto, accompagno e taxi sociale
3,61%
Centri Estivi
1,85%
Altro
Totale
10,52%
100%
Company report: clients
The definition of a Client Policy is an essential requirement for a Quality
Management System. COOSS has included this policy within its Company
Policy for Quality, Health, Safety and Social Responsibility.
DISTRIBUZIONE DEI CLIENTI PER TIPOLOGIA
2013
Amministrazioni comunali
68,95%
Altri enti
17,34%
Zone Territoriali ASUR
10,08%
(Comunità Montane, IPAB, Fondazioni, Società private)
Privati (altri)
Totale
3,63%
100%
Community and the Environment
Community and the Environment
Cooss works in two directions to help the community: on one side, providing
opportunities for professional skills and training and on the other, promoting knowledge, awareness and involvement of the community for the
public services sector.
TRAINING FOR USE OUTSIDE THE COOPERATIVE (communities)
2013
Hours
Course
participant
Elderly
51.243
106
Disabled
4.800
12
Children and Adolescents
17.664
64
Safety
192
13
Other training
6.400
16
126,680
264
Totale
Community and the Environment: projects
PROGRAMME
PROJECT TITLE
ECETIS - European Competences Evaluation:
Training Integrated Scheme
CHILDHOOD LINKS - Mantenimento dei legami
familiari dei minori in strutture
SPEAKEASY - Training courses for migrants
to allow the development of interactive
language learning strategies
WORKHARMONY - Organisational methods and
models to help the work-life balance
MAJMIN - Major Compences To Manage Minor
Offender
HIPE4ASD - Help For Instant Professional
Efficiency For Autistic people
LLP Socrates Grundtvig
(adult education)
IGTrain - Intergerational
knowledge on the work place
DAPHNE (prevention of violence against women and children)
ATTEMPT - Training for teachers and
parents
transfer
EAN -European Antibullying Network
of
PROGRAMME
IPA Adriatico
across borders)
PROJECT TITLE
CBC
(cooperation
DELMVET - Developing an Efficient Locally Managed Model of Vocational Education and Training
AdriHealthMob - Adriatic Model of Sustainable
Mobility in the health & Care Sector
AWM - Adriatic Welfare Mix
Youth in Action – 4.5
E-VOLVE AND GET INVOLVED - Development of
medical and computer skills for young people
FEI – European.Fund for Integration
for third-country nationals
MEET US - Urban and Social Mediation and Tutoring
PT – Regione Marche
PARA UM PROTAGONISMO JUVENIL
Operational Programme “Human resources
development”,
European
Social Fund and Ministry of Labour
and Social Policy, Bulgaria
BLACK SEA SOCIAL NETWORK for Effective Cooperation
AAL Joint Programme
NACODEAL - Natural Communication Device for
Assisted Living
ELDERHOP - Solution Assisting the Shop Hopping
of Elderly
CIP-PSP ICT
FATE - Fall Detector for The Elcerly
E-NoFalls - European Network for fall prevantion
PROGRAMME
PROJECT TITLE
Marches Region
INTERMEDIATION AND MANAGEMENT SERVICES to
promote social and occupational integration
for people placed under judicial authority.
Ministry for Employment and Social
Policy
UN LAVORO IN DOTE
Turnover and Added Value
Turnover and Added Value
Confirming the capability of the cooperative to create value for those it
deals with (members and employees above all but also the whole system
within which COOSS operates, from the public to clients/suppliers), COOSS
is performance-orientated, aiming for constant improvement in this and in
the production of distributable wealth.
DISTRIBUZIONE DEL FATTURATO PER AREA DI UTENZA
2013
Anziani
51,17%
Disabili
20,15%
Infanzia e Adolescenza
18,77%
Salute mentale
7,87%
Disagio degli adulti
2,03%
Totale
100%
Turnover and Added Value
DISTRIBUZIONE UTENTI PER TIPOLOGIA DI SERVIZI
2013
Strutture sociali anziani e disabili
(gestione e servizi)
42,28%
Strutture sanitarie (gestione e servizi)
23,72%
Asili nido (gestione e servizi)
8,24%
Servizio Educativo
8,47%
Assistenza domiciliare e ADI
6,13%
Assistenza scolastica e sostegno
linguistico
5,68%
Centri di Aggregazione Giovanile
e Informagiovani
1,54%
Trasporto, accompagno e taxi sociale
0,35%
Centri Estivi
0,18%
Altro
3,40%
Totale
100%
Turnover and Added Value
2012
Thousands of euro
+/-
Total
2013
2013
%
Total
%
Turnover and Added Value
Migliaia di euro
2012 2013
2013
2013
Importi
%
Importi
%
34.826
85,1
36.732
87,9
5.039
12,3
3.866
9,2
Communities
495
1,2
492
1,2
Lenders
544
1,3
604
1,4
30
0,1
102
0,3
Working members
Employees and similar
Amount with held by the company
Total Wealth Distributed
40.934 100,0
41.796 100,0
Cooss - Cooperativa Sociale Onlus
Via Saffi, 4 60121 Ancona
t. 071501031
e. [email protected]
VAT reg. 00459560421
www.cooss.it