internet e organizzazione

Transcript

NEW ECONOMY
BIBLIOGRAFIA RAGIONATA SUI
TEMI DI ORGANIZZAZIONE,
STRATEGIA, MARKETING E ASPETTI
SOCIOECONOMICI
Simona Cuomo, Martina Raffaglio, Giacomo Silvestri
1
Guida alla consultazione
La bibliografia, che raccoglie libri e riviste, è stata suddivisa in sei grandi aree
tematiche:
1. INTERNET E ORGANIZZAZIONE
Testi interamente dedicati all’impatto della New Economy sui temi organizzativi
(struttura, sistemi di gestione, comportamenti e culura).
2. GENERAL MANAGEMENT
Testi di general management con un capitolo specificamente dedicato agli impatti
della New Economy sui temi di organizzazione.
3. INTERNET
Testi interamente dedicati alla New Economy con un capitolo dedicato algli impatti
organizzativi.
4. KNOWLEDGE MANAGEMENT E TECNOLOGIE DELL'INFORMAZIONE
Testi dedicati al knowledge management con un'attenzione particolare all'impiego di
tecnologie informatiche innovative.
5. STRATEGIA E MARKETING
Testi che trattano l'impatto della Net Economy e della New Economy sulle strategie
d'impresa e le politiche di marketing. Dati i temi trattati, quest'area ha un carattere
marginale rispetto agli obiettivi della ricerca bibliografica.
6. CASI
Testi interamente dedicati all’analisi di casi di imprese della Net Economy e della
New Economy su differenti aspetti di innovazione del business.
7. IMPRESA E SOCIETA'
In quest'area si sono raccolti alcuni testi che trattano i temi dell'impatto della Net
Economy e della New Economy sull'impresa e sulla società dal punto di vista delle
scienze sociologiche, psicologiche e dell'antropologia culturale
2
Per ciascun testo delle prime tre aree e’ indicato il tema trattato. I temi sono suddivisi in
quattro classi:
a)
b)
c)
d)
STRUTTURA (indicata con la sigla STR)
GESTIONE RISORSE UMANE (indicata con la sigla HRM)
COMPORTAMENTO ORGANIZZATIVO (indicata con la sigla OB)
PROJECT MANAGEMENT (indicata con la sigla PJT)
Ove possibile, per alcuni testi è presente un breve abstract che ne riassume i principali
contenuti.
A fianco di alcuni testi o articoli ne viene specificata la fonte, il luogo cioè presso cui il
materiale è reperibile:
!
!
EGEA
BIBLIOTECA BOCCONI
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INTERNET E ORGANIZZAZIONE
Testo
HRM
Joined up thinking
Author LN:
Masie
Author FN:
Elliott
Source Citation:
People Management, 25 Nov vol 5 no 23 1999.
Length/Pagination: pp32-36
Content: An increase in the use of web technologies, the Internet, intranets and other
innovative systems, to deliver learning is discussed. It is suggested that e-learning
could take off in a similar way to e-commerce and that information resources on the
web offer organisations and managers the opportunity to deliver knowledge and
competencies to their whole supply chain. Key considerations are highlighted and a
list of useful web resources is supplied.
Fonte
Biblioteca
Biblioteca
HRM
Redefining roles and boundaries linking competencies and resources
Author LN:
Hodgetts
Author FN:
Richard M
Author LN:
Luthans
Author FN:
Fred
Source Citation:
Organizational Dynamics, Autumn vol 28 no 2. 1999
Content: A review is made of some of the major characteristics of the business
environment in the year 2000 and beyond. This focuses on the need to deal with
bigger, stronger and more agile competition, the ability to cope with mixed economic
growth, and the importance of addressing the ramifications of e-commerce. The
implications for the rules of strategic planning and for the role and techniques of
human resource management are discussed.
HRM
Biblioteca
The power of ecrunching
Author LN:
Piturpo
Author FN:
Marlene
Source Citation:
Management Review, Jan 2000
Length/Pagination:
pp33-37
Content: The way in which the Internet is transforming the recruitment process is
examined. The ways in which companies are experimenting with e-recruiting are
described and the new relationship it establishes between the talented individuals and
the employer is explained. The small business view is also briefly presented.
Biblioteca
HRM
HR websites
Source Citation:
IDS Studies, Oct no 676 1999. 1999
Length/Pagination:
whole issue
Content: New developments on the IDS website are reviewed and the framework of
the website reviews which follow is explained. A directory of HR and personnel
related websites is provided. These are grouped under the headings of: government
and statutory bodies; professional institutions; academic and research institutes;
employers' organisations; trade unions; HR and business news; HR networks;
employment law; equal opportunities; health and safety; pensions; recruitment;
teleworking; training and development; Europe; and the US and other international
sites. A glossary of internet terms is included. This is a whole issue which may not be
photocopied. Loan copies are available.
HRM
Biblioteca
4
The ideal team compensation system an overview part 1
Author LN:
Zobal
Author FN:
Cheryl
Source Citation:
Team Performance Management, vol 4 no 5 1998.
Length/Pagination:
pp235-249
Content: Teams have become a popular way to organise business and the rewarding
of teams has become very important. This review sets out to explore team
compensation systems. The nature of teams is introduced and the basics of
compensation are explained. The way in which compensation practices are changing
is examined and the `ideal team compensation system' framework is presented and
discussed.
HRM
The ideal team compensation system an overview part II
Author LN:
Zobal
Author FN:
Cheryl
Source Citation:
Team Performance Management, vol 5 no 1 1999.
Length/Pagination:
pp23-45
Content: This article, following the first part which gave information on the ideal
team compensation system, looks at the basics of compensation and motivation for
teams. It is concluded that ideas about "best" ways of motivating people vary, and all
types of motivation should be incorporated in to compensation strategy. The
importance of the "employee factor", of belief in the effectiveness of performance
measurement and reward, is stressed. Other elements to consider when building an
overall team compensation system are discussed. This article has been downloaded
from the internet. It may not include all the diagrams present in the original. It is the
second half of a two-part article. The first part appeared in the vol 4 no 5 1998 issue
of the same journal, pp235-249, and is indexed at J000518.
Biblioteca
HRM
Virtual realities of candidate selection
Author LN:
Lucas
Author FN:
Erika
Source Citation:
Professional Manager, Mar vol 8 no 2 1999
Length/Pagination:
pp10-12
Content: A review is made of the latest methods employers are using to select
candidates. A wider use of the internet for online applications is reported and
developments in the use of psychometric tests are examined. The use of alternative
selection techniques, such as feng shui and graphology is briefly explored.
Biblioteca
HRM
Whos byting
Author LN:
Arkin
Author FN:
Anat
Source Citation:
People Management, 28 Oct vol 5 no 21 1999.
Length/Pagination:
pp58-59,61-62
Content: The increasing use of the Internet by executive recruitment firms is
reported. The relative popularity of sites which advertise jobs as opposed to
recruitment firms' sites is investigated and the attitude toward online assessment and
completion of online questionnaires is explored as a reason for their limited
popularity. The implications which the internet raises for executive recruitment
services are highlighted.
Biblioteca
HRM
Networks create a professional buzz
Author LN:
Thatcher
Author FN:
Mike
Source Citation:
People Management, 29 Aug vol 2 no 17 1996.
Biblioteca
5
Length/Pagination: pp22-25,27
Content: Networks are becoming an increasingly popular way of sharing ideas and
information with counterparts. A review is made of some of the different types of
network which have become established in the personnel environment. These include
academic/practitioner networks, dining clubs, recruiters' networks, sector-based HR
groups and the Internet. The experience of a number of organisations with such
networks is examined. The Learning ShareFair is focused upon.
Biblioteca
HRM
Internet Recruiting and Employment Discrimination: Legal Perspective
Authors: Hogler-RL Henle-C Bemus-C
Source: HUMAN RESOURCE MANAGEMENT REVIEW 1998, Vol 8, Iss 2, pp
149-164
Abstract:
This article analyzes the growth of employee recruiting on the Internet and its
legal implications. With present technology, employers can solicit job applications
and screen prospective employees. An organizational economics framework suggests
that electronic recruiting will make up an important dimension of human resource
management activity in the future. The technology, however, may have a disparate
impact on certain groups of workers, particularly ethnic minorities. The concluding
part of the article suggests steps employers might take to avoid legal problems and to
maintain diversity objectives within the organization.
Biblioteca
HRM
The boundaryless human resource function: Building agency and community in
the new economic era
Author: Rousseau-Denise-M; Arthur-Michael-B
Source: Organizational-Dynamics. Spring 1999; v27n4, pp. 6-18 [13 pages]
Library Holdings Message: Rivista Posseduta dalla Biblioteca
http://www.biblio.uni-bocconi.it:4001/ALEPH
Abstract: The new economy is characterized by escalating inter-firm competitiveness
and rising interdependence among workers who themselves have complex and varied
relations with their employers. The human resource function is re-inventing itself in
response. Traditionally HR has focused on a set of activities referred to as the agency
function. Agency functions deal with the firm's relations with its labor markets.
Although this function remains important, escalating interdependence and complexity
in the employment relationship introduces to HR an additional set of critical
activities. Community deals with resources and advantages not available from an
external market place that can only be accessed through relationship building. Its
function is creation and use of common resources for learning, innovation, stability
and risk reduction. Joining agency and community in the HR function creates
flexible stability for workers and the firm.
Biblioteca
HRM
Virtual Learning-Environment - Preparing for the Knowledge Age Work in the
21st-Century
Authors: Jones-BL Cramton-CD Gauvin-S Scott-D
Source: JOURNAL OF COMPUTER INFORMATION SYSTEMS1998, Vol 38, Iss
4, pp 1-8
Abstract: As we approach the Knowledge Age century, we experience a
transformation in the way businesses operate, the way people work, and the way
schools prepare their graduates. To respond to the current trends in the business
environment--a move toward virtual structures, electronic commerce and virtual
learning spaces--and to assist the MBA students in their understanding of these
trends, we developed the Virtual Learning Environment (VLE) project. The project
and the accompanying courseware enable faculty to assign geographically dispersed
teams of students to work on the development of a business plan and a presentation
for an innovative web-based company. The courseware provides appropriate
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resources to support task accomplishment, virtual team process, and project logistics.
Based on our experience with over 200 students from nine universities on three
continents, the project appears to be effective in enhancing students' knowledge of
virtual teams, virtual learning spaces and electronic commerce.
Biblioteca
HRM
Trends in Workplace Learning: Supply-and-Demand in Interesting Times
Authors: Bassi-L Cheney-S Lewis-E
Source: TRAINING & DEVELOPMENT 1998, Vol 52, Iss 11, pp 51+
Abstract: This article tracks the major trends in new technology and the supply side
of the training marketplace that are changing the field of workplace learning. On the
demand side, these trends in particular are changing the way people and
organizations work: knowledge management, the integration of learning and
communication functions, a resurgence in the importance of leadership development
and executive coaching, and employees' intensifying requirement that career
development be a condition of their employment.The driving forces on the supply
side are the Internet, intelligent tutoring systems, learning objects, and voice
recognition. Those technological advances are revolutionizing training tools. Making
the picture of workplace learning more complex are the growing consolidation of
suppliers and the birth of the electronic marketplace where buyers and sellers of
learning products meet virtually. The article is supported by findings from the
research department of the American Society for Training & Development. The
article gives specific examples of the new learning landscape-including an intelligent
tutoring system at US West; Motorola U's use of learning objects; and the U.S. Labor
Department's virtual marketplace, America's Learning eXchange. Guest authors
provide a global perspective from Eastern Europe, South America, and Australia
Biblioteca
HRM
High-Tech-360
Authors: Bracken-DW Summers-L Fleenor-J
Abstract: Many companies are moving beyond the traditional use of 360-degree
feedback for development purposes only and applying it to performance management
systems. In that shift, they're using technology, including an Internet-based process,
to conduct 360 appraisals. But is your organization ready to take the leap? This
article helps you determine whether your company has the necessary conditions for
using high-tech 360 successfully. It also describes what your own personal 360
evaluation would look like conducted over the Internet. The process includes
preloaded rater lists, automatic email reminders, and electronic data collection. The
authors-practitioners who have used technology-based 360 systems-discuss such
issues as logistics, rater overload, and rater reliability. They also detail the factors to
consider before embarking on an Internet-based 360 approach. Those include the
organization's and employees' prior experience with 360 performance appraisal
systems, accessibility of all employees to the Internet, and employees' familiarity
with the Internet or company intranet. Other factors are whether your organization
has a technology-supportive culture, technical sophistication, and adequate IT
resources. One benefit to using an outside supplier to conduct 360, say the authors, is
that it provides an iinsulating layer of comfort.i Raters are more likely to be candid
when they know that their feed; back is being collected by an independent firm. An
advantage of electronic 360 in particular is that before participants read the feedback,
they can complete an online training module that prepares them to accept negative as
well as positive comments. The article includes A Readiness Worksheet. It can help
you assess whether your own organization is prepared to start conducting employee
evaluations through electronic means.
HRM
Harnessing the Power of Intellectual Capital
Authors: Bassi-LJ
Biblioteca
7
Abstract:Training and performance improvement professionals can play pivotal roles
in managing knowledge in their organizations. This article, written by the vice
president of research at the American Society for Training & Development points out
that though theres nothing new about intellectual capital being a competitive
advantage, what is new are the ways that companies are creating and leveraging such
capital. The article defines intellectual capital as employees' brainpower, know-how,
and knowledge. In the current combative business environment, a firm's fortunes can
rise or fall depending on how effectively it creates, captures, and makes the most of
its knowledge.The article offers several explanations for why knowledge
management has suffered from ''delayed development,'' including downsizings and
the fact that the information era sort of sneaked up on us - mainly through
technological breakthroughs that made information processing faster and cheaper.
The trick is catching up. One technology that has helped spur knowledge
management is the use of the Internet for information gathering and sharing. In fact,
economists refer to Internet-based virtual communities as ''natural monopolies.'' HRD
professionals can be central players in knowledge management initiatives by helping
senior managers see the need for a culture change to support such initiatives and by
helping lead them. The article provides a list of 12 ways to measure intellectual
capital, adapted from the Montague Institute. The include benchmarking, competency
models, and something called ''a balanced scorecard.''
HRM
The 10-Second Internet Manager: Survive, Thrive & Drive Your Company in
the Information Age
04/2000 Crown Publishing Group, Incorporated.
Mark Breier.
Trade Cloth ISBN 0-609-60732-4 (Crown) Available: Ingram. 128p. Size: 8.25 x
5.5 in.
(Active) $ 18.95 (Publisher) $ 18.95 (Ingram)
HRM
Human Services Technology: Understanding, Designing & Implementing
Computer Internet Applications
04/1999 Haworth Press, Incorporated
Dick Schoech. illus.
Library Binding ISBN 0-7890-0108-X LCCN: 98-048698 Abridged 428p.
(Active)
$ 89.95 (Publisher)
EGEA
EGEA
HRM
EGEA
Super Job Search: The Complete Manual for Job-Seekers & Career-Changers
04/1998 3rd ed. illus.
Trade Paper ISBN 0-938667-04-1 Jamenair, Limited. Available: Ingram, JA
Majors. Revised 352p. Size: 11 x 8.5 in.
Peter K. Studner
$ 22.95 (Publisher) $ 22.95 (Ingram)
Paperback ISBN 1-85252-266-6 Management Books 2000 Ltd.. BBL, THE,
GBL. Misc. bibl.: 30cm.352. 2r.e.
(Active)
£ 14.99 (Whitaker)
SUPER JOB SEARCH, 3rd edition, the complete manual for job-seekers & career
changers, 115,000 copies sold! Triple award wiinner. "Clearly one of the best handson manuals for job-seekers & has had a powerful impact on thousands of our clients.
A great find!" David Baquerizo, President, ProPath Outplacement Consultants. "It is
the 'bible' for job-seekers & career-changers." Cleve Adams, Director HR, Children's
Hospital. Loaded with information on how to: successfully organize a job-search
campaign, decide what opportunity to pursue, use skills & accomplishments, write
winning resumes & letters, create your first business brochure, develop a market plan
leading to ALL jobs, use the internet, obtain interviews, network without stress,
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interview successfully, control any interview with Six Magic Steps, negotiate a winwin salary, develop a day-to-day action plan...& how to debug a job search that is not
going well. Author: Peter K. Studner, a master career counselor, former CEO &
manager of companies worldwide. Peter has helped thousands of people with their
career transitions & trains other career counselors
HRM
Building a Web-Based Education System
10/1997 1st ed.
Colin McCormack and David Jones.
CD-ROM, Paper Text, Trade Paper ISBN 0-471-19162-0 Wiley-Liss Inc., U. S..
LCCN: 97-033992 Available: PUBNET, Ingram, JA Majors, Koen. BBLGBL.
464p.
(Active)
£ 39.95 (Whitaker)
CD-ROM, Paper Text, Trade Paper ISBN 0-471-19162-0 John Wiley & Sons.
(Active)
AUS 79.95 (Thorpe)
CD-ROM, Paper Text, Trade Paper ISBN 0-471-19162-0 Wiley, John & Sons,
Incorporated.
EGEA
HRM
EGEA
Creating the Virtual Classroom: Distance Learning with the Internet
04/1997 1st ed.
Lynnette R. Porter.
Trade Paper ISBN 0-471-17830-6 Wiley-Liss Inc., U. S.. LCCN: 96-038065
Available: PUBNET, Ingram, JA Majors. BBL. 288p. Wt: 1.120 lbs.
(Active)
£ 37.50 (Whitaker)
Trade Paper ISBN 0-471-17830-6 Routledge.
(Active)
AUS 75 (Thorpe)
Trade Paper ISBN 0-471-17830-6 Wiley, John & Sons, Incorporated.
(Active)
$ 39.99 (Publisher)
$ 39.99 (Ingram)
Abstract
Everything you'll need to know about distance learning on the Net. Whether it's
simply a class on telecommunications & education, a full-blown M.B.A .degree
program or something in between, today's technology has vast implications for the
educational community. Creating the Virtual Classroom gets right down to the real
issues of the design & management of distance learning programs--giving practical
advice on putting together effective courses & programs. You'll find out how to
propose, plan, & fund a distance learning program for any level from kindergarten
through college. You'll get all of the tools & techniques you'll need to evaluate &
advertise your program. There's in-depth coverage of all the latest technologies
including the Internet & the Web, as well as an illuminating chapter on
reconceptualizing education & training through distance learning. Special appendices
offer up-to-date information about newsgroups & mailing lists, instructional web
sites, online resources for grants & proposals, & much more.
HRM
The Internet Answer Book for Human Resource Professionals
07/1997 Moran Associates
Mark M. Moran and Alexander M. Padro. Illus.
Trade Paper ISBN 1-890966-00-2 LCCN: 97-004399 266p. Size: 9 x 6 in.
(Active)
$ 29.95 (Publisher)
EGEA
HRM
Human Resource Management & the Internet: A New Insight into the Emerging EGEA
World of the Internet for Personnel & Human Resource Practitioners
08/1996 Hilbre Business Press
Roderick Gray and Michael Kinealy.
9
Paperback ISBN 0-9528960-0-1 Hilbre Business P. Misc. Bibl.: 22cm.48.
(Active)
£ 4.95 (Whitaker)
HRM
The Internet Classroom: Internet Projects for the Creative Teacher
06/1996 (Copyright: 1995) Resolution Business Press, Incorporated.
Charles Deemer.
Orig PB illus.
Trade Paper ISBN 0-945264-22-4 240p. Size: 9 x 7 in. Wt: 1.000 lbs.
(Active)
$ 14.95 (Publisher)
EGEA
Biblioteca
HRM, OB
Virtual teams technology and the workplace of the future
Author LN:
Townsend
Author FN:
Anthony M
Author LN:
DeMarie
Author FN:
Samuel M
Source Citation:
Academy of Management Executive, Aug vol 12 no 3 1998
Content: It is argued that in a world shaped by globalisation and the information
revolution the key factor to an organisation's success is in its flexibility to change
rapidly. The role of virtual teams in enabling such flexibility is explored, focusing
particulary on the creation and management of such teams, and the technology
involved in ensuring effective communication. Areas covered include: desktop
videoconferencing; the Internet and Intranets; virtual team building; new challenges
in structure, technology and function; changes in work and interaction; capitalising
on virtual teams; developing teams and team members; and trust and cohesion issues.
Biblioteca
HRM, OB
The Virtual Industrial/Organizational Psychology Class - Learning and
Teaching in Cyberspace in 3 Iterations
Authors: Hantula-DA
Title: Source: BEHAVIOR RESEARCH METHODS INSTRUMENTS &
COMPUTERS 1998, Vol 30, Iss 2, pp 205-216
Abstract:
The virtual industrial/organizational psychology course is an asynchronous,
discussion-based undergraduate class that exists on the Internet, featuring lectures
and class discussion in a Usenet group. The development, evolution, and successes
and challenges from three iterations of this virtual course are described. While
networked computer technology has enabled virtual classrooms for collaborative
learning in which learners and teachers interact through computer-mediated
communication, perhaps the most intriguing aspect of this course is the issue of
experiential learning. In the virtual indus trial/organizational psychology course,
students are experiencing the organization of the future (networked, virtual) while
learning about industrial/organizational psychology and the conceptual underpinnings
of the world of work in the future.
OB
Marketing organisation and virtual communities
Author LN:
Foreman
Author FN:
Susan K
Source Citation:
Journal of General Management, Autumn vol 25 no 1 1999.
Length/Pagination:
pp11-21 supplement
Content: The changing nature of organisations, with flatter structures and the wider
use of multi-disciplinary teams is highlighted. Research into the changing influence
of marketing in such an environment is reviewed and the wider issues of marketing
and e-commerce and virtual communities are investigated.
Biblioteca
10
Biblioteca
OB
Mental Models of the Internet
Authors: Thatcher-A Greyling-M
Source: INTERNATIONAL JOURNAL OF INDUSTRIAL ERGONOMICS 1998,
Vol 22, Iss 4-5, pp 299-305
Abstract:
As the amount of knowledge and the number of users connected to the Internet
rapidly expands so the need to understand how users conceptualize this giant network
becomes more important. Through the medium of sophisticated software interfaces
users must navigate through cyberspace and access relevant information. Access to
the user's mental model of the Internet will enable designers and information
technologists to better understand and structure the knowledge deposits of the future.
This study explores the use of drawings to access users' mental models of the Internet
from a group of South African's with varying experience with the Internet and
computers. Mental models from 51 University respondents were categorized by three
independent raters. The mental models were arranged into six categories. Analyses
on these categories suggest that the mental model categories may be hierarchically
ordered according to respondents' experience with the Internet. These results are
discussed in terms of the organization of knowledge on the Internet and in terms of
designing Internet interfaces.
Biblioteca
OB
The Future of Work in the Digital Diaspora - Economic Restructuring and
Education
Authors: Cooper-DN
Source: JOURNAL OF ORGANIZATIONAL CHANGE MANAGEMENT 1997,
Vol 10, Iss 2, pp 139+
Abstract: The microprocessor and digital technologies have spawned an economic
revolution enabling che global customization of mass production and services in
close synchronization with the automation of consumer processes. An important
outcome: of this revolution is the embedding oi educational processes within
commercial transactions before the sale and following delivery, before which the
transaction is not complete. These new processes demand that business and education
work collaboratively in a new digital environment potentiating a global diaspora of
highly interactive entrepreneurial and intrapreneurial commerce. The new methods of
telecommunications will be so powerful and ubiquitous as to become the ESL of the
new millennium. People will need to learn the methods and processes of digital work.
To participate in the new economy. Explores the belief that these trends have serious
implications for the processes by which education prepares students for the world of
work, how education and business work together, and how society prepares citizens
for roles in the new economy.
OB
Desktop Yoga: The Anytime, Anywhere Relaxation Program for Office Slaves & EGEA
Internet Addicts
11/1998 Berkley Publishing Group
Julie T. Lusk.
Trade Paper ISBN 0-399-52446-0 (Perigee Books) LCCN: 98-019187
Available: Ingram, Koen. 176p. Size: 9 x 6 in.
OB
The Human Side of Organization
10/1997 7th ed. Stan Kossen.
Cloth Text ISBN 0-321-01405-7 Addison-Wesley Educational Publishers Inc., U.
S.. LCCN: 97-018283 Available: PUBNET, Ingram, JA Majors. 680p.
(Active)
£ 28.99 (Whitaker)
EGEA
11
Cloth Text ISBN 0-321-01405-7 Pearson Education.
(Active)
AUS 79.95 (Thorpe)
Cloth Text ISBN 0-321-01405-7 Prentice Hall. (Prentice Hall)
(Active)
$ 74.00 (Publisher)
$ 78.00 (Ingram)
Abstract:
The Human Side of Organizations is an up-to-date text that covers the traditional
organizational issues as well as today's key management topics, including selfmanagement (for everyone - not just managers), ethics & etiquette, communications,
& the Internet. Drafke & Kossen take an applied look at behavior & human relations
in organizations. Special features include: "Net Notes," which provide students with
information about the latest uses of the Internet, "Global Glance," which relates
organizational material to what's going on in the world, & "A Question of Ethics,"
which addresses ethical issues that relate to chapter topics. Committed to motivating
students as they prepare to participate in a culturally rich workforce faced with many
challenges, this author team presents examples that realistically portray colleagues &
managers as humans who make both good & bad decisions. With a focus on lower
level management issues, Drafke & Kossen take an aim at first line managers as
opposed to senior level management. Supplements Instructor's Resource Manual,
Instructor's Resource CD-ROM & Video. Table of Contents Chapter 1: Work & its
Place in Life Chapter 2: Perception Chapter 3: Primary Communications Chapter 4:
Improving Communications & Conflict Management Chapter 5: Jobs, from Design to
Appraisal Chapter 6: Formal Organizations: How People Organize Chapter 7:
Understanding Management Chapter 8: Small Groups & the Informal Organization
Chapter 9: Individuals & Self-Management Chapter 10: Motivation & Morale
Chapter 11: Job Satisfaction & the Quality of Work Life Chapter 12: The Dynamics
of Change Chapter 13: Leadership Chapter 14: Quality Chapter 15: Stress Chapter
16: Ethics & Etiquette Chapter 17: Challenges & Opportunities
OB
Transforming the Mature Information Technology Organization: Reenergizing EGEA
& Motivating People
07/1995 EagleStar Publishing.
Robert A. Zawacki, Carol A. Norman, Paul A. Zawacki and Paul D. Applegate.
Coll.
(Active)
$ 38.95 (Publisher)
Abstract:
These four authors, with over 70 years of experience in information technology
organizations, combined their knowledge to produce a book that has the information
technology world "buzzing with excitement." This book was favorably reviewed in
PC WEEK, DATAMATION, COMPUTERWORLD, & even a newspaper in Spain.
Also the Computer Channel released a video that highlights the research in this book.
Today's leaders are making a mistake by believing that CORPORATE ANOREXIA
can solve their problems. As organizations downsize, they are no longer eliminating
fat, they are cutting muscle. People are overworked & feel de-valued. The book,
based on 20 years of research in information systems organization, describes with
over 40 checklists & models how to rebuild trust & reenergize people to increase
motivation & productivity. This book describes how I S leaders can transform from
the old bureaucratic organizations to the I S organization of the future (STAR), the
STAR values, motivating people in the 1990s, how to implement teams, appraise
(360 degree PA) & reward people, & how to balance technology, business &
functional needs during the transformation. The book ends with 3 global cases
describing the transformation process in I S organizations. To order call FAX (719)
599-0849. Internet: [email protected]. (PA)
OB, HRM
Management: Processes & Paradigms for the Twenty-First Century
06/1998 Professional Management Resources Company.
Benjamin F. Findley Jr. .
EGEA
12
Trade Paper ISBN 0-9618129-3-1 LCCN: 98-096300 xv, 212p. Size: 9 x 6 in.
(Active) $ 17.95 (Publisher)
Abstract:
This contemporary management fundamentals book presents EASY-TO-READ,
PRACTICAL, COMPREHENSIVE, but simplified, MANAGEMENT CONCEPTS,
PRINCIPLES, PROCESSES, & TECHNIQUES for the Twenty-First Century
manager, supporting staff, & individuals. Dr. Findley draws on his experience as an
industrial, government, & higher education manager & objective academic research
to offer useful strategies & fundamentals for effectively managing & leading any
modern organization, other individuals, & oneself. Individuals can learn useful
guidelines for management of their personal & job situations. For example, there is a
personal needs-assessment exercise, a time-use inventory, a suggested work priority
system, & a problem solving format. He offers techniques for resolving conflicts with
difficult people, gaining cooperation from others, communicating with confidence,
planning, making decisions, & managing time for results. Effectiveness requirements
are presented, including understanding the principles of diversity, empowerment,
team building, consensus, collaboration, assertiveness, coaching, negotiation,
problem solving, communication, the Internet, delegation, motivation, situational
leadership, TQM, PERT, values, & ethics. Guidelines are offered for logical
reasoning, computer crime, organizational politics, power, ineffective followers, &
troubled workers. (PA)
OB, HRM
EGEA
Introduction to Groupware, Workflow, & Workgroup Computing
04/1995
Setrag Khoshafian and Marek Buckiewicz.
Paper Text ISBN 0-471-02946-7 Wiley-Liss Inc., U. S.. LCCN: 94-043221
Available: PUBNET, Ingram, JA Majors, NACS. 400p.
(Active)
£ 37.50 (Whitaker)
Paper Text ISBN 0-471-02946-7 Wiley, John & Sons, Incorporated.
(Active)
$ 39.99 (Publisher)
$ 39.99 (Ingram)
Abstract:
Introduces readers to today's revolutionary world of shared computing. Provides a
comprehensive overview of groupware products & benefits including document
management library models, client server architectures, workflows & electronic mail.
Contains practical guidance in order to make groupware work in any size enterprise.
Packed with case studies & examples to illustrate vital groupware concepts.
PJT
Managing staff and resources just got easier
Author: Vandersluis-Chris
Source: Computing-Canada. Oct 15, 1999; v25n39, pp. 13-14 [2 pages]
Biblioteca
Abstract: It is the business-to-business aspect of e-commerce that holds out the most exciting
potential. Look up "business-to-business e-commerce" on any search engine, and you will find
hundreds of entries. What is interesting is the newfound interest of project management
vendors in this new way of doing business. There are a myriad of project management tools,
but the one which contain skill scheduling and multiple categories of project resources are best
suited to take advantage of a more extended resource library.
STR
Believing what you can't see: The importance of trust in business and
technology
Author: Meyer-Kelli-D
Source: Managing-Office-Technology. Jun 1998; v43n5, p. 7 [1 page]
Abstract: Secure e-commerce is a big issue, but an even bigger issue is trust. If you
make sure your customers are able to trust you in all aspects of your relationship,
they will also trust you enough to do business with you over the Internet.
Biblioteca
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Biblioteca
STR
New performance measures for a networked economy
Author LN:
Wood
Author FN:
Robin
Source Citation:
Manufacturing Excellence, Jan no 13 2000
Length/Pagination:
pp12-16
Content: A review is made of the historical record of business performance to suggest
that the business world is going to split up into two sorts of companies: the `e-star
start-ups' and the`Jurassic Park' global giants. Traditional business strategies in
resource-based economies are investigated and the contribution of the PIMS database
to proving the relationship between market share and profit is outlined. The evolution
through Porter's value chain to develop our understanding of how firms add value is
also described and the implications of the arrival of the knowledge economy for
business survival are considered. The role of business strategy in the knowledge
economy is described and fifteen `survival' tips for the age of e-business are
presented.
Biblioteca
STR
The University-Library as Learning Organization for Innovation - An
Exploratory-Study
Source: COLLEGE & RESEARCH LIBRARIES 1998, Vol 59, Iss 3, pp 220-231
Abstract: This study examines an innovating university library as a learning
organization and explores the mechanisms by which organizational learning
facilitates innovation. Both qualitative and quantitative methods are applied. Three
levels of library activity-individual, departmental, and organizational-are studied.
Three aspects of a learning organization model are considered: continuous learning,
team learning, and shared vision. Internet use serves as the outcome variable,
representing innovation. Through qualitative analysis, a series of vehicles for
organizational learning is identified, and partial support for the model was established
through quantitative analysis.
STR
EGEA
Time to Take Control: Impact of Change on Corporate Computer Systems
10/1996 Tony Johnson.
Paper Text ISBN 0-7506-9863-2 Butterworth-Heinemann Ltd.. LCCN: 96-027819
Available: Ingram. 253p.
(Active) £ 16.99 (Whitaker)
Paper Text ISBN 0-7506-9863-2 Butterworth-Heinemann.
STR
Internet-Based Organizational Memory & Knowledge Management
02/2000
Edited by David G. Schwartz, Monica Divitini and Terje Brasethvik.
Illus. Coll.
Trade Paper ISBN 1-878289-82-9 Idea Group, U. S.. 250p.
(Active) £ 95.95 (Whitaker)
Trade Paper ISBN 1-878289-82-9 Idea Group Publishing.
(Active) $ 119.95 (Publisher)
EGEA
Biblioteca
STR, HRM
The influence of organization structure and organizational learning factors on
the extent of EDI implementation in U.S. firms
Author: McGowan-Matthew-K; Madey-Gregory-R
Source: Information-Resources-Management-Journal. Summer 1998; v11n3, pp. 1727 [11 pages]
Abstract: Electronic data interchange (EDI) is a widely used form of electronic
commerce. Numerous strategic and tactical advantages have been attributed to the
14
use of EDI. A theoretical model is developed and empirically tested to explain the
extent of EDI implementation in organizations. Factors considered include
organization structural characteristics and organizational learning factors. Three
dependent variables are used to access the extent of EDI implementation. Twohundred-and thirty-five responses from a national survey of 1,200 EDI users are
analyzed. The analysis suggests the data provide some support for the model. The
results indicate that organization size explains much of the extent of EDI
implementation in organizations, suggesting that the extent of EDI implementation is
partly a matter of resource availability and transaction volume. The level of technical
and EDI implementation is partly a matter of resource availability and transaction
volume. The level of technical and EDI knowledge also influences the extent of EDI
implementation. Functional differentiation affects EDI diversity and EDI
sophistication.
15
GENERAL MANAGEMENT
Testo
HRM
Financial intermediation and the human development index
Author LN:
Brodsky
Author FN:
N
Author LN:
Finnerty
Author FN:
JE
Source/Citation:
Jan 1994. 1994
Publisher: University of Illinois at Urbana Champaign . College of Commerce and
Business Administration. Office of Research. Working paper
Length/Pagination:
15p
Fonte
Biblioteca
Biblioteca
HRM
Geography lessons
Author LN:
Ashton
Author FN:
David
Source Citation:
People Management, 19 Mar vol 4 no 6 1998.
Length/Pagination:
pp46,49
Content: The importance of learning to the success of an organisation is highlighted,
and ways in which communication and information technologies can be harnessed to
develop `virtual learning communities' are explored. Four reasons for adopting virtual
learning methods are raised and a profile is presented of the use of such methods at
Cable and Wireless, including video-conferencing, Lotus Notes and the Internet. The
benefits that have been obtained so far are addressed, focusing particularly on the
lessening of geographical constraints.
Biblioteca
OB
Distributed workplace networking: Making the right choice
Author: Rybczynski-Tony
Source: Business-Communications-Review. Oct 1999; Connecting the Distributed
Workforce Supplement, pp. 7-14 [6 pages]
Abstract: With competitive pressures increasing, many businesses are focusing on
two objectives: Investing in networking technologies that enable the workforce to be
located closer to the customer, and doing a better job of managing life-cycle costs.
The business imperatives underlying this transition are clear: 1. to enhance personto-person communications and personal productivity, 2. to enhance customer service
via electronic communications - e-care, and 3. to add a human touch to e-commerce.
Accession Number: 1910420
Biblioteca
OB
The rise of the network society
Author LN:
Castells
Author FN:
Manuel
Source/Citation:
1996 Publisher: Oxford, Blackwell, 1557866171(The
information age Economy society and culture 1),
Length/Pagination: 556p
Price:
£15.99
Content: the net and the self; the Information Technology Revolution; the
informational economy and the process of globalisation; the network enterprise - the
culture, institutions, and organisations of the informational economy; the
transformation of work and employment - networkers, jobless, and flexitimers; the
culture of real virtuality – the integration of electronic communication, the end of the
mass audience, and the rise of interactive networks; the space of flows; the edge of
forever - timeless time; the network society.
16
OB
Knowledge networking : creating the collaborative enterprise
Author LN:
Skyrme
Author FN:
David J
Source/Citation:
1999
Publisher:
Oxford, Butterworth Heinemann, 0750639768
Length/Pagination: 311p
Content: This book offers a comprehensive overview of the strategic application of
knowledge management within global corporations. With an emphasis on good
leadership practice, it shows how companies have successfully leveraged the
knowledge dispersed and fragmented throughout their companies to deliver
organizational benefits and create new opportunities. In a dynamic environment, the
book gives guidance on how to innovate quickly and to exploit human networks,
wherever they are based. It provides: a holistic approach to knowledge management,
virtualization and the internet; examples of how global companies can harness
employees' accumulated knowledge and apply it to specific problems; toolkits and
checklists for individual team, organization and collaborative enterprises; ongoing
interaction with the author through the Butterworth Heinemann knowledge
management website and access to the acclaimed 13 update.
Biblioteca
Biblioteca
OB
The Meaning of the Web
Authors: Falk-J
Source: INFORMATION SOCIETY 1998, Vol 14, Iss 4, pp 285-293
Abstract:
Speculation about the meaning of the Net (the Internet and potentially
associated networks) and its most rapidly developing dimension, the Web (the World
Wide Web), are both symptoms and components of a broader reshaping of world
politics, economy, and culture. These changes challenge many of the categories
within which we have grown used to thinking about the shape and meaning of
society and its future. For individuals and local communities, the promises, hopes,
and fears associated with the growth of the Web have particular poignancy as they
face the challenge of establishing and asserting their identity in a ever more
complicated and interdependent world and, through that, finding a strategy for
achieving the sort of future they would like to live. The Net and the Web are
technologies that promise us access to the world, but they and their associated social
and economic trends challenge many of the premises upon which our identity is
forged. The Net facilitates the development of new forms of transnational
community organization, opening up the promise of more effective ways of acting as
citizens across the broader social terrains in which it must be expressed. This article
reconsiders the traditional theoretical tools that we have available to understand these
issues, It addresses some of the central difficulties and possibilities available to us in
rethinking identity, exploring the new promising cultural potential of the Web and
Net in a more integrated and simultaneously fragmenting world
17
Biblioteca
OB
Transformation to virtual societies - Forces and Issues
Authors: Agres -C. Edberg - Igbaria M.
Source: INFORMATION SOCIETY 1998, Vol 14, Iss 2, pp 71-82
Language: English
Document Type: Article
Abstract:
This Article presents a conceptual research for investigating virtual societies. As
this subject area is relatively new to the research world, this paper presents a
framework foe studying virtual societies. To date, much of the relevant research has
been in the area of telecommuting or teleworking, but the changes to people's lives
that may be a result of the movement to virtual societies encompass far more than
alterations to the way we perform work in future. The framework prtrays the driving
forces and the issues related to the study of this ensuing societal form. A review of
thwe driving forces and issues of the virtual society stimulated the development of
thwe research framework. It identifies technology as the enabler that is paving the
way for socierty to be transformed into virtual communities, but doesn't dwell solely
on the technology. Our endeavors focus on identifying the critical forces and issues
within a global context in order to provide a foundation for the future research.
Biblioteca
STR
Successful Knowledge Management Projects
Authors: Davenport-TH Delong-DW Beers-MC
Source: SLOAN MANAGEMENT REVIEW
1998, Vol 39, Iss 2, pp 43+
Abstract:
In a study of thirty-one knowledge management projects in twenty-four
companies, the authors examine the differences and similarities of the projects, from
which they develop a typology. All the projects had someone responsible for the
Initiative, a commitment of human and capital resources, and four similar kinds of
objectives: (1) they created repositories by storing knowledge and making it easily
available to users; (2) they provided access to knowledge and facilitated its transfer,
(3) they established an environment that encourages the creation, transfer and use of
knowledge, and (4) they managed knowledge as an asset on the balance sheet.
The authors identify eight factors that seem to characterize a successful project:
1. The project involves money saved or earned, such as the Dow Chemical project
that better managed company patents.
2. The project uses a broad infrastructure of both technology and organization. A
technology infrastructure includes common technologies for desktop computing and
communications. an organizational infrastructure establishes roles for people and
groups to serve as resources for particular projects.
3. The project has a balanced structure that, while flexible and evolutionary, still
makes knowledge easy to access.
4. Within the organization, people are positive about creating, using, and sharing
knowledge.
5. The purpose of the project is clear, and the language that knowledge managers use
in describing it is framed in terms common to the company's culture.
6. The project motivates people to create, share, and use knowledge (for example,
giving awards to the top ''knowledge sharers'').
7. There are many ways to transfer knowledge, such as the Internet, lotus Notes, and
global communications systems, but also including face-to-face communication.
8. The project has senior managers' support and commitment.
An organization's knowledge-oriented culture, senior managers committed to the
''knowledge business,'' a sense of how the customer will use the knowledge, and the
human factors involved in creating knowledge are most important to effective
Knowledge management.
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Biblioteca
STR
The Problem of Information Overload in Business
Authors: Edmunds-A Morris-A
Organizations - A Review of the Literature
Source: INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
2000, Vol 20, Iss 1, pp 17-28
Abstract: This paper reviews the literature on the problem of information overload,
with particular reference to business organisations. The literature reveals that
although the problem of information overload has existed for many years, in recent
years the problem has become more widely recognised and experienced. Both
perceptions and the actual effects of information overload have been exacerbated by
the rapid advances made in information and communication technology, although it
is not clear cut as to whether the Internet has worsened or improved the situation. A
theme stressed in the literature is the paradoxical situation that, although there is an
abundance of information available, it is often difficult to obtain useful, relevant
information when it is needed. Some solutions put forward to reduce information
overload are: a reduction in the duplication of information found in the professional
literature; the adoption of personal information management strategies, together with
the integration of software solutions such as push technology and intelligent agents;
and the provision of value-added information (filtered by software or information
specialists). An emphasis is placed on technology as a tool and not the driver, while
increased information literacy may provide the key to reducing information overload.
(C) 2000 Elsevier Science Ltd. All rights reserved.
Biblioteca
STR, OB
How to create a virtual learning commmunity
Author LN:
Newman
Author FN:
Amy
Author LN:
Smith
Author FN:
Maureen
Source Citation:
Training and Development USA, \\Jul vol 53 no 7 \\1999. 1999
Length/Pagination: pp44-45,47-48
Content: It is argued that in all organisations there are learning communities waiting
to be formed. Ways to provide an alternative or supplement to classroom or
computer-based training are considered. It is suggested a technology solution is a
good one to consider, and it can be supplemented by other learning activities. A case
study is presented to illustrate how an Internet applicaton can meet all of the project
goals of graduates of a management development program. The three elements of a
management Website, dubbed `Management University' are decribed and some
issues to think about before introducing a virtual learning community are outlined.
19
INTERNET
Testo
Fonte
Biblioteca
OB
Selling the Internet - A Cultural-Studies Approach to Public-Relations
Authors: Mickey-TJ
Source: PUBLIC RELATIONS REVIEW 1998, Vol 24, Iss 3, pp 335-349
Abstract:
In the 1930s many argued that television would make for a more educated
society but television became a vehicle to sell goods and services. The Internet is
moving along the same path. In Massachusetts an organization called MassNetworks
was set up in 1996 to ensure that the Internet gets into the classroom. MassNetworks
is a non-profit organization whose board is composed of educators, government
representatives, but mostly computer executives. Who stands to benefit from the
insertion of computer technology in the classroom The promotion of the Internet as
an invaluable tool is the message of the computer industry, and only subsequently
the voice of educators, The computer industry argues that the only path to quality
education is the Internet. Don't other voices need to be heard? This article examines
the ideology of Internet public relations. Using public relations material as
representation, this article takes a cultural studies approach to modern public relations
practice.
OB
Internet as a Diverse Community: Cultural, Organizational, & Political Issues
03/2000 Series: LEA's Telecommunication S. Cloth ISBN 0-8058-2488-X
L.Erlbaum,U.S. Misc. Bibl.: 23cm.224. £ 42.95 (Whitaker) Whitaker: General
Trade Cloth ISBN 0-8058-2489-8 L.Erlbaum,U.S. LCCN: 99-054567 £ 21.50
(Whitaker)
Trade Cloth ISBN 0-8058-2489-8 Erlbaum, Lawrence Associates, Incorporated.
(Active)
EGEA
OB
EGEA
Disclosing New Worlds: Entrepreneurship, Democratic Action, & the
Cultivation of Solidarity
Charles Spinosa, Fernando Flores and Hubert L. Dreyfus.
Trade Cloth ISBN 0-262-19381-7 MIT Press Ltd.. LCCN: 96-002929 Available:
PUBNET, Ingram, JA Majors. BBLGBL. 04/1997 232p.
(Active)
£ 16.95 (Whitaker)
"Spinosa, Flores, & Dreyfus have written a rich, ambitious book on the free
enterprise system & the sort of democratic community it presupposes. Disclosing
New Worlds also represents a new way of doing philosophy, a new way of looking at
business & a new way of looking at democracy. The underlying style & spirit of the
book is unabashedly Heideggerian, although it is written much more clearly & down
to earth than that might suggest. Their discussion of search divers practical topics as
the rise of feminism, the founding of the personal computer business & the success of
Mother Against Drunk Driving is both insightful & profound, "practical" philosophy
at its very best."--Robert C. Solomon, Quincy Lee Centennial Professor of
Philosophy & Business, The University of Texas at Austin. Disclosing New Worlds
calls for a recovery of a way of being that has always characterized human life at its
best. The book argues that human beings are at their best not when they are engaged
in abstract reflection, but when they are intensely involved in changing the taken-forgranted, everyday practices in some domain of their culture--that is, when they are
making history. History-making, in this account, refers not to wars & transfers of
political power, but to changes in the way we understand & deal with ourselves. The
authors identify entrepreneurship, democratic action, & the creation of solidarity as
the three major arenas in which people make history, & they focus on three prime
methods of history-making – reconfiguration, cross-appropriation, & articulation.
20
The book is filled with real-life examples of each kind of history-making. For
example, the authors show how entrepreneurs like King Gillette not only change the
material conditions of our lives but also effect new styles of behavior. The
organization Mothers Against Drunk Driving provides an example of how virtuous
democratic citizenship can change the way in which a culture lives. & Martin Luther
King Jr. exemplifies the culture figure who cultivates solidarity by recovering a
foundational practice that had been forgotten over time (in King's case, the practice
of Christian love). According to the authors, there are two major perils to historymaking in Western society. One is the Cartesian tradition, which celebrates stepping
back from everyday life to understand the world on the basis of rational deliberation.
Against this, the authors advocate an intense involvement in the anomalies of
everyday life as a means to understand the world & the changes it needs. The second
is the neo-Nietzschean tendency to embrace radical, individual change for its own
sake. Now that anyone can log on to the Internet to try on a new personality, the
authors argue, it becomes increasingly urgent that we retrieve our history-making
skills, both in our everyday lives & in our public roles.
OB
The Death of Distance: How the Communications Revolution Will Change Our EGEA
Lives
11/1997 Harvard Business School Press
Frances Cairncross.
Trade Cloth ISBN 0-87584-806-0 (H B S Press) LCCN: 97-017612 Available:
Ingram, JA Majors. 320p. Size: 9.25 x 6.125 in.
(Active)
$ 24.95 (Publisher)
$ 24.95 (Ingram)
Abstract:
Geography, borders, time zones--all are rapidly becoming irrelevant to the way we
conduct our business & personal lives, courtesy of the communications revolution.
According to renowned Economist journalist Frances Cairncross, this death of
distance will be the single most important economic force shaping all of society over
the next half century. In her remarkably prophetic new book, Cairncross provides a
trendspotter's guide to thriving in the new millennium. Friends, colleagues, &
customers could easily be anywhere—around the corner or around the world--& the
new ways of communicating will effectively wipe out distance as a cost factor,
indeed as a perceptible concept from our lives. Cairncross helps us to recognize the
patterns & seize the opportunities in these early days of the death of distance. She
describes the ways, now only dimly imaginable, that telecommunications & our
altered perception of distance will transform relationships between countries &
citizens, companies & employees, parents & children. Cairncross writes eloquently &
convincingly about the cataclysmic changes sweeping across communications, &
about the ways those consequences will tilt the balance between large & small, rich
& poor, as they influence where companies locate, what kind of work people do, how
governments raise revenue, which businesses succeed, how cities develop, & more.
Among the most striking trends: --A flourishing market for citizens. Greater freedom
to locate anywhere & earn a living will hinder taxation, forcing countries to bid down
tax rates to attract high-income earners & profitable companies. --The strengthening
of communities of culture. Electronic communications will reinforce less widespread
languages & cultures, not replace them. --The continuing rise of the English
language. The global role of English as a second language will strengthen as it
becomes the standard for communicating in business & commerce. --The emergence
of a three-shift world. Time zones will matter more than distance in determining
where companies locate. --The growing inversion of home & office. As more people
work from home or from purpose-built small offices, the line between work & home
life will blur. --The new irrelevance of size. Small companies will be able to offer
services that once only giants could provide. With examples from every corner of the
globe, this book is journalism at its best: at once a sharp, perceptive biography of the
communications industry & an eye-opening look at life after distance, for us &
generations to come. A New York Times Business Bestseller. "A very good book....
21
Fascinating reading....[Cairncross] is undoubtedly right about many of the broad
trends she discerns."—David Warsh, The Boston Globe "A book like this is worth
any two from Faith Popcorn or John Naisbitt...the book is more successful than most
futurist tomes in enumerating the possible influence of technology on commercial
society...highly recommended, especially for anyone interested in marketing & global
markets."-Upside "The Death of Distance is provocatively informative, well-written
& great fun to read. If you are interested in where technology will be taking you &
your business, give Cairncross' book a try."--Atlanta Business Chronicle "Cairncross
manages to distill into a single readable volume almost all the current thinking on the
subject."--Financial Times "Cairncross accurately describes why the Internet is so
important, how it will challenge today's concepts of the telephone & television-&
how it will be the catalyst for carrying out most of her predictions."--The Washington
Post Book World "Light on jargon, this perceptive, easy-to-read book is highly
recommended for a broad audience."-Booklist "An eloquent, jargon-free exploration
of the communications revolution.... Well-researched & convincing, The Death of
Distance will make the most technophobic among us confident about the changes
ahead."--Soundview Executive Book Summaries
OB
EGEA
The Information Age: Economy, Society, & Culture
3 vols. 01/1999
Manuel Castells.
Trade Paper ISBN 0-631-21594-8 Blackwell Publishers. Available: PUBNET,
Ingram. BBL. 1296p. Size: 9 x 6 in.
(Active)
£ 30.00 (Whitaker)
Trade Paper ISBN 0-631-21594-8 Blackwell Publishers.
(Active)
$ 64.95 (Publisher)
$ 64.95 (Ingram)
The Information Age: Economy, Society & Culture, the masterful tour-de-force by
Manuel Castells, is now available from Blackwell Publishers as a 3-volume set. The
impact of The Information Age has extended far beyond academic circles, recently
earning praise from both the corporate & technical worlds. In this unparalleled trilogy
Castells, whom Wired magazine dubbed "the intellectual heir to Hegel," examines
the momentous socioeconomic changes culminating in the global information society
of the 1990s. Together, the 3 volumes address the myriad challenges to which new
information technology, an increasingly global economy, & changes in traditional
power structures have given rise. Castells explores how these challenges affect our
relationship to ourselves & to one another, & speculates how our world will meet
them as it greets the new millennium. In the first volume, The Rise of the Network
Society, Castells traces the development of the information technology that has had a
massive impact on the world, & its ramifications for the future. Central to this work,
which Alain Touraine predicts "will be a 21st century classic," is the problem that
such technology poses as the gap between the global society, linked by the Internet,
& the individual widens. Volume II, The Power of Identity, examines various
movements throughout the world-including Christian & Islamic fundamentalism, the
Mexican Zapatista movement, & Japan's Aum Shinrikyo-that have formed in an
effort to reassert identity in a society where the role of the individual has been
weakened. Castells also looks at the threats to patriarchy which have given rise to
such movements, such as the women's & gay rights movements. Finally, the book
addresses nationalism as a large-scale response to the threat of loss of identity. The
third & final volume in the series, the End of Millennium, offers an overview of
insights presented in the first two volumes of the trilogy, as well as the author's final
thoughts on what the new millennium has in store for our world. Based on research in
the United States, Latin America, Asia, Europe, & Africa, The Information Age will
influence the interpretation of this historical period-& of how we see ourselves as the
new millennium approaches. Lucidly written, it is compulsory reading not only for
academics, but for anyone interested in the current sociopolitical climate.
STR
Biblioteca
22
E-business evolution
Author: Dalton-Gregory
Source: Informationweek-. Jun 7, 1999; n737, pp. 50-66 [7 pages]
Abstract: A recent survey of senior business and IT executives found that e-business
is causing IT departments to reengineer, and it is making greater demands on all
workers in terms of job responsibilities and expanding skills. The imperative for IT
departments to help their companies with business strategy and organization is one
way e-business is driving change throughout the enterprise. The survey found that ecommerce sites have yet to pay huge dividends. When IT and business do get
together, like at Federal Express Corp., the results can be successful Web initiatives.
The survey found that 58% of IT executives say their staffs feel more empowered to
engender change in the organization. IT and business executives generally have the
same opinions about the business goals driving their company's e-business
applications. The poll revealed that companies are using e-business internally with
success.
STR
Information infrastructure for electronic virtual organization management
Author: Strader-Troy-J; Lin-Fu-Ren; Shaw-Michael-J
Source: Decision-Support-Systems. May 1998; v23n1, pp. 75-94 [20 pages]
Abstract: A proposed information infrastructure framework for supporting
management of electronic virtual organizations is presented. The life cycle phases
(and their associated decision processes) of virtual organizations are identified, the
requirements for an information infrastructure to support the management of virtual
organizations throughout their life cycle are described, and how Inter/Intranet
technologies provide the mechanisms required for virtual organization management
is discussed.
STR
Using AI in Electronic Commerce, Virtual Organizations, & Enterprise
Knowledge Management to Reengineer the Corporation
1997 AAAI Press.
Edited by Daniel E. O'Leary and Rose Gamble.
Series: Technical Reports No. WS-97-02
Spiral ISBN 1-57735-029-4 66p.
(Active)
$ 25.00 (Publisher)
Biblioteca
EGEA
23
KNOWLEDGE MANAGEMENT E TECNOLOGIE
DELL'INFORMAZIONE
ARGYRIS C., SCHON D.A. (1978), Organizational learning: a theory of action perspective, Addison
Wesley, Reading.
BARKLEY R.O., MURRAY P.C., What is knowledge management?, in www.knowledge-at-work.com
BOBROW., CESLOW., WHALEN., Community knowledge sharing in practice, paper.
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25
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26
STRATEGIA E MARKETING
Testo
Fonte
Heller, Robert
Bite the bullet or prepare to die
Source Citation:
Observer, 23 May 1999. 1999
Length/Pagination:
pp16 Business supplement
Content: There are few examples of European winners in high-tech markets because,
it is argued, they fail to compete on all fronts and don't think big enough. The need
for a radical and dynamic approach (both in terms of change and timescales) to the
newest and most revolutionary of the new technologies - e-commerce - is discussed.
Biblioteca
Houque Faisal
Biblioteca
E-Enterprise. Business models, architecture and components
Cambridge University Press.
Biblioteca
Goldberg, B., Sifonis J. G
Focusing your E commerce vision
Source Citation:
Management Review, Sep 1998. 1998
Content: The need for organisations to develop an electronic commerce (ecommerce) strategy that integrates with their business strategy, in order to make the
most effective use of the technology, is examined. The need to treat e-commerce as a
strategic decision is emphasised and the evaluation of the organisation's leadership,
governance and technological capabilities in relation to the e-commerce strategy is
explained.The steps an organisation can take to succeed at e-commerce are identified.
Bernstein-PL, by K. Kelly
Biblioteca
New Rules for the New Economy - 10 Radical Strategies for a Connected World
Source: HARVARD BUSINESS REVIEW 1998, Vol 76, Iss 6, pp 159+
Abstract:
In New Rules of the New Economy, Kevin Kelly urges companies to rethink
their business strategies-to base their decisions on a new set of rules in which
networks are everything. Easy electronic communication is indeed altering business
strategies in many industries, and Kelly's book provides colorful examples and
analysis of the opportunities ahead. But are networks, in fact, everything? In
reviewing Kelly's book, economics consultant Peter Bernstein reminds readers that
networks have been influencing businesses for centuries. Consider the railroad, which
boosted living standards enormously by connecting isolated economies into a
worldwide market. The Internet is just one more step in the growing
interconnectedness of business, and hardly the most important. Nevertheless,
Bernstein agrees that a ''new economy'' has arrived. Network-based opportunities are
just one of several facets of this new orientation, all made possible by the regime of
low inflation and intense competition introduced in the 1980s. Paul Volcker and his
colleagues at the Federal Reserve gave managers the monetary stability necessary for
taking risks. T. Boone Pickens and Michael Milken successfully challenged the old
guard of corporate leaders that had been slow to respond to competitive challenges
from Europe and Asia. The companies emerging from the turmoil of this period are
intensely focused on innovation, competitiveness, risk management, and profitability.
Without the environment created by Volcker, Pickens, and Milken, Kelly's highly
interconnected economy could not have become the dazzling reality that it is.
Baker-Sunny
Global e-commerce, local problems
Source: Journal-of-Business-Strategy. Jul/Aug 1999; v20n4, pp. 32-38 [7 pages]
Library Holdings Message: Rivista Posseduta dalla Biblioteca
http://www.biblio.uni-bocconi.it:4001/ALEPH
Biblioteca
27
Abstract: The organization of work must be revamped if corporations are to perform
more effectively in a global market. Practitioners, theorists, and futurists alike
concur that the challenge for businesses that want to maximize their global presence
involves structuring relationships and the flow of information so that the right parties
can obtain it at the right time. Information technology and e-commerce initiatives
play critical roles in the strategy of global competition. Companies reap the biggest
benefits not by superimposing computers on top of old work processes, but by
restructuring those processes and the corporate culture. This strategy, over time,
develops entirely new business capacities.
Centre for Strategic Business Studies
Managing in the new e conomy
Source/Citation:
1999
Publisher:
Winchester(The Andidote 23),
Length/Pagination:
43p
Content: The impact of information technology on the business environment and the
emergence of a new digital economy are analysed and a broad overview of the
implications for business strategy is presented in a series of articles. The need to
develop new business models for e-business and e-commerce is addressed.
Biblioteca
Biblioteca
Pensera, J. J.
E commerce economics and regulation
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Content: The Internet is a recent phenomenon for commerce and as such models that
predict specifically the behaviour of firms engaged in e-commerce need to be
developed. It is suggested that organisational economics provides a useful base for
such models and its application is briefly considered. The sectors which currently
lead the way with e-commerce are described and a number of emerging sectors are
identified. The battle for control of par e-commerce transactions through the
development of middleware software, monopolies and politics is discussed.
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28
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29
CASI
Testo
Fonte
In the ring eBay vs Amazon com the fight you never thought youd see fixed
prices or dynamic pricing whichever wins biggest will shape the future
Author LN:
Hof
Author FN:
Robert D
Author LN:
Himelstein
Author FN:
Linda
Source Citation:
International Business Week, 31 May 1999. 1999
Content: Details of Amazon.com and e-Bay, two leading companies in electronic
commerce are provided. It is described how the competitive intensity between the
two companies is rising and how e-commerce itself is growing at a rapid pace. The
different pricing strategies and approaches of the leading companies are reported and
discussed. Interviews with Margaret Whitman, CEO of e-Bay, and Jeffrey Bezos,
CEO of Amazon.com are presented.
Biblioteca
Profits drugs and rocking the boat
Author LN:
Evans
Author FN:
Bryn
Source Citation:
Management Today Australia, May 1999. 1999
Content: The fictional case study of an Australian pharmaceutical company within
which sales distribution costs have increased, though profits are high due to the use
of e-commerce and online purchasing. The sales director's resistance to the
introduction of new technology for sales staff and his problems in working cooperatively with the director of information services form the problem of the case
study. The case is then discussed by two managers with sales and e-commerce
background.
Biblioteca
Biblioteca
Capital idea
Author LN:
Arkin
Author FN:
Anat
Source Citation:
People Management, 20 May vol 5 no 10 1999
Content: A profile of Williams Lea, a family-owned facilities management firm, is
presented and the effects that a share ownership scheme had on the company's staff
recruitment and retention are reported. It is explained that share ownership was a way
of giving both employees in the low skilled areas of the business as well as those in
the high-tech Internet/intranet division, an incentive to make a long-term
commitment to the organisation. Details of the share scheme at Williams Lea are
provided and its impact on retention and morale is described.
Biblioteca
Jewels in the web
Author LN:
Gwyther
Author FN:
Matthew
Source Citation:
Management Today, Nov 1999. 1999
Length/Pagination:
pp62-69
Content: A top 25 of UK-based internet companies is presented, based on an analysis
of the sector by business consultants Bain and Company. The background to the
analysis is explained and theleading companies in terms of concept, innovation,
execution, traffic, financing and profile are examined.
Building Company on Internet Time – Lessons from Netscape
Authors: Yoffie-DB Cusumano-MA
Biblioteca
30
Source: RDRATIN OF IOE AMERR-IN–ASHETY FOR ANFORLETION OS-R-EE
1999, Vol 41, Iss 3, pp 8+
Abstract:
The Internet has created new demands on start-up companies: How do you
grow an organization faster than ever before? This article draws lessons from
Netscape, the fastest growing software company in history. Netscape executives did
four big things right: they crafted a compelling but pragmatic vision; they made
experience a top priority in hiring staff; they built big-company resources while
maintaining small-company flexibility; and they successfully leveraged external
resources in order to compensate for the company's small size. At the same time,
company leaders made mistakes: They overestimated the pace of technological
change, they failed to develop systematic strategic processes until it was almost too
late, and they often sacrificed long-term value in favor of short-term cash. Despite
these failings, Netscape built a successful organization that ultimately delivered $10
billion in value to their shareholders after only four years.
Crafting a coherent internet strategy
Author LN:
Plant
Author FN:
Robert
Source Citation:
Financial Times Mastering Management Review, Nov 29 1999
Content: Established companies are facing increasing competition from new
companies based on e-commerce. The question of how these companies should react
is addressed and a framework of a new business model for them to adopt is
described. This is based on the idea of bonds between leadership, infrastructure and
organisational learning. The importance of these elements along with the areas of
technology, marketing, services and brands are explored through a case study of
Royal Caribbean Cruises.
Biblioteca
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www.apqc.org
ELLIOT S., Broderbund builds strong case for internal, external knowledge sharing, in www.apqc.org.
ELLIOT, S., Arthur Andersen maximizes its core commodity through comprehensive knowledge
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JUNNARKAR
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RIFKIN G., Buckman Lab is nothing but the net, in www.buckmanlab.com
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