the brochure

Presidenza del Consiglio dei Ministri
Il Ministro per gli Affari Regionali
il Turismo e lo Sport
For Responsible Tourism
BORSA INTERNAZIONALE DEL TURISMO
Sala Gemini - Congress Center - FIERA MILANO
Strada Statale del Sempione, 28 - 20017 Rho (Milano)
International Conference
Information and protection of tourists/consumers
“towards innovative and shared instruments”
(16 February 2012, 2:30 – 5:30 pm)
“Everybody knows that something is impossible
to achieve, until some naive person who
doesn’t know it comes along and invents it”.
Albert Einstein
OPENING ADDRESS
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Piero GNUDI, Minister for Regional Affairs, Tourism and Sport
Taleb RIFAI, Secretary General – United Nations World Tourism Organization (UNWTO)
Antonio TAJANI, Vice-President – European Commission
INTRODUCTION
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Caterina CITTADINO, Head of Department for the Development and the Competitiveness
of Tourism
Mauro DI DALMAZIO, Italian Coordinator of Regional Tourism Councillors
SESSION 1 – “The engagement of public stakeholders at international, national and local
level”
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Frédéric PIERRET, Executive Director – UNWTO
Towards an international convention on tourists/consumers protection: aims and challenges
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Jens THOMMESEN, Legal Officer of the Directorate General Justice – European
Commission
Package travels – seen from a European perspective
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Ricardo MOESCH, Director of the Structuring, Coordination & Tourism Planning
Department – Ministry of Tourism – Brazil
Actions to develop a competitive tourist market in new destinations respecting social
inclusion
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Haien SHEN, Legal Advisor – China
The protection of tourists/consumers in China
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Evgeny PISAREVSKY, Deputy Head – Federal Agency for Tourism – Russia
Tourists safety and security in Russia
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Biagio COSTA, Director General – Department for the Development and the
Competitiveness of Tourism
The Charter of rights for tourists
SESSION 2 – “The efforts of private stakeholders and NGOs: best practices and innovative
instruments”
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Marco SANSAVINI, Director Marketing and Customer Care – ALITALIA
Consumer protection as a competitive advantage
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France PIERRET, Legal Advisor – European Travel Agents’ and Tour Operators
Association (ECTAA)
The protection of travellers/consumers in EU legislation: ECTAA’s options for improvement
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Roberto CORBELLA, Vice President – Federturismo-Confindustria
Consumers first. The joint mediation, a tool for the future
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Alberto CORTI, Director – Federviaggio-Confturismo
Organized tourism: local phenomenon, “glocal” protections
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Roberto VITALI, President – Village for All
The protection of tourists with disability