Bars

MODULE
4
In this module you’ll get
to know something about
the bar scene in London
and follow the bar staff
preparing and serving drinks
and cocktails in various
establishments. You will also
learn how to answer
customers’ enquiries
and suggest local attractions.
A barman’s view
Anthony Malone is a young barman.
Read what he says about himself and the job,
and answer the questions.
2
1.
2.
3.
4.
5.
and appetizers (in Italian)
How old is Anthony?
Has he got any previous experience?
Where is he working at the moment?
What’s the atmosphere of the bar like?
What’s Anthony learning from the head barman?
For you to try
1
1.
2.
3.
4.
U
I’m working
My name is Anthony. I’m 19 and
ant bar
as a barman at Latitude, an eleg
e some
hav
I
.
don
Lon
of
t
wes
in the south
because I worked
experience of customer service
Hotel in Dubrovnik
as an apprentice barman at Cavtat
always full
Croatia, last summer. The bar was
stamina to
of people and you needed a lot of
very good
survive! The head barman here is
a lot! I love
at mixing cocktails and I’m learning
to work at Latitude because
all the bar staff are very
friendly and there’s a lovely
atmosphere.
Bar service
3 The members of the bar staff
and their duties (in Italian)
This fine1 bar in Fulham2 is spread
across two floors. There is a modern bar
on each level with inviting leather sofas
and intimate lighting. The head barman
with his expert team prepares fresh
cocktails made of the finest ingredients.
163–165 Draycott Avenue, SW3
What you should
know...
3 The Wine List
3 Preparation of bar snacks
Latitude
Match the names of the bar staff
to their duties:
Bar manager/Manageress
Head barman/Barmaid
Barman/Barmaid
Lounge bar waiter/Waitress
South Kensington
Tel. 020 7589 8464
1. fine | raffinato
2. Fulham | Fulham:
quartiere elegante a
sud-ovest di Londra
3 How to serve beverages
A
3
1.
2.
3.
4.
Answer these questions about yourself.
BOU
Y
Have you ever worked in a bar? If so, what did you do?
Can you work an espresso machine?
Can you prepare cocktails?
Would you like to have a career as a bartender?
T
a. mixes and serves drinks to customers
at the bar.
b. serves drinks to customers in the bar
lounge.
c. buys drinks, snacks and appetizers
for the bar. Supervises the bar area
and bar staff.
d. is responsible of service, supervises
the cleanliness of the bar area.
OU
What you are
going to learn...
3 Understand information about bars
and other types of establishments.
3 Understand and use vocabulary
related to bar equipment.
3 Take drinks and snacks orders.
3 Understand instructions on how
to make cocktails.
3 Suggest and explain drinks
and cocktails to customers.
3 Attend to the bill and deal
with complaints.
3 Give information about local
facilities and suggest attractions
in the area.
116
117
LEARNING
1
UNIT
LEARNING
The bar
UNIT
1
The bar
1. ginger ale | bevanda gassata aromatizzata allo zenzero
2. crisps | patatine
3. meat pies | pasticci di carne
4. on the premises | sul luogo
....................................
3. Today an increasing number of customers do not
drink alcohol. To meet this demand bars and pubs offer
a range of mixers and soft drinks: soda, lemonade, cola,
ginger ale1, mineral waters, fruit juices, herbal fruit
drinks, coffee and tea.
Fill in
your word
basket
.
...................................
CORE
UNIT
Capire informazioni
sulle caratteristiche
del bar
1
sell snacks like crisps ,
4. Most bars and pubs
similar products.
salted nuts, olives and
er food, from
The majority of pubs off 3
s to a full
pie
at
sandwiches and me
red and cooked
pa
pre
al
restaurant-style me
4
on the premises .
a. Read the passage quickly and write in the titles in the blank spaces,
as in the example. Choose among these:
• Food and snacks
• The other drinks pubs and bars sell
• What’s a bar?
• What’s a pub?
...................................
.
What’s a bar?
.
...................................
ment where
1. A bar is an establish
d over a counter
rve
se
alcoholic drinks are
are many types
(also called bar). There
food and drink
the
of bars, according to
t they offer. Think,
and the entertainmen
bars, dj-bars, cyber
for example, of sushi
Some bars specialise
bars1, wine bars, etc.
often only sell wine
in cocktails. Wine 2bars
soft drinks. Bars
and a small range of
wider range
a
in good hotels have
erries, wines,
sh
,
of aperitifs, cocktails
eurs and ports.
liqu
s,
champagnes, spirit
118
BEVANDE ALCOLICHE E ANALCOLICHE
2
Pubs & Bars
TARGET COMPETENCE
W
K
a
2. A Pub is a typical
British institution.
Pubs range from old and
cosy premises
in 16th century buildings
to lively
contemporary venues. M
ost pubs give
their customers a wide ch
oice
of alcoholic drinks: severa
l varieties
of beer, different brands3
of whisky, gin,
vodka, brandy and rum,
as well as wine,
other spirits4, and various
mixers.
Ecco alcuni tipi di bevande che possono essere serviti in un
bar o in un pub.
alcopop = bevanda leggermente alcolica venduta
in bottiglietta, come le bevande analcoliche, ad esempio
il Bacardi Breezer
beer = birra
hot drink/beverage = bevanda calda
liqueur = liquore dolce, digestivo
mixer = bevanda analcolica usata per allungare
i superalcolici, ad esempio la soda.
soft drink = bevanda analcolica, solitamente gassata
spirits = superalcolici, liquori
b. Read the passages again and tick (✓) the statements below as True or False. Correct the false
statements in your exercise book. For names of drinks see “Fill in your word basket” above.
T
F
T
F
T
F
T
F
T
F
T
F
1. Bars are all the same.
2. All pubs and bars sell alcohol.
3. Whisky, gin, rum are spirits.
4. Lemonade and cola are soft drinks.
5. In many pubs you can order coffee or tea.
6. In a pub you can only have crisps or salted nuts.
1. cyber bar | locale dove
ci si incontra per bere
e mangiare davanti ad un
terminale collegato per la
navigazione in Internet
2. range | gamma, varietà
3. brands | marche
4. spirits | superalcolici
119
MODULE
4
BAR
SERVICE
LEARNING
a. The following people are planning to spend the evening in a pub or a bar.
Read the descriptions of four pubs and bars in London and write the name
of the most suitable place next to the corresponding person.
A Context London
14 Triton Court,
Finsbury Square EC2
Tel: 020 7523 5541
This new supersized bar – capacity 600 –
is open from noon to 2am with soft leather
sofas and cosy booths1 for lunching,
drinking and dancing.
Bar food – sandwiches and finger food2
Average spend: food from £3–£16;
cocktails from £4.95
Closed on Saturdays & Sundays
C Kensigton Arms
41 Abingdon Road
Kensington W8
Tel 020 7938 3414
Tube: High St Kensington
The Kensington Arms is a handsome pub, all
cream tones and lots of natural light. This smart
looking pub not only offers good ales4 and beers
and decent pub food; it also has several plasma
screens dotted around the room permanently
tuned to sports channels. Meal for two with
drinks and service: around £40. Open Mon – Sat
11am – 11 pm; Sun 12 noon – 10.30 pm.
B Bar Lorca
.....................................................
Decor/environment
Food
Price
Special
features
Opening
times
Context
London
New supersized
bar (600), soft leather
sofas and cosy
booths
Sandwiches
and finger
food
Food
from £3-£16;
cocktails
from £4.95
Dancing
From noon
to 2am.
Closed on
Sat & Sun
3
2
TRACK
01
a. Read and listen to the conversation between Tessa and Aziz about where
to spend the evening and underline the questions. Listen again and repeat.
TESSA I’d like to go to Context to celebrate the end of exams.
.....................................................
TARGET COMPETENCE
Parlare dei tipi
di locali
e dei loro orari
AZIZ I don’t know the place. What’s it like?
TESSA It’s a very large bar – they say it holds up to 600 people. But it has nice comfortable
sofas and cosy booths.
156–158 Fortress Rd. NW5
020 7485 9313
Tube: Tufnell Park tube
There is no restaurant seating, just a few high
tables and stools and a sofa area at the back
but the tapas3 are surprisingly good and very
authentic: Gordal olives, marinated anchovies,
charcuterie and cheeses, plus hot dishes such
as octopus in paprika. Open Mon–Thur 4pm–12
midnight; Fri 4pm–1am; Sat 12 noon–1am;
Sun 12 noon–12 midnight – Drinks for two
with tapas and service around £35.
b
D The Notting Hill Arts Clu
21 Notting Hill Gate W11
Tel: 020 7229 8011
Tube: Notting Hill Gate
One of the hippest5 places in trendy Notting Hill.
Popular with the literary and artistic crowd.
Free entry before 8 pm and £7 after. DJs are
there on many evenings, and there is also live
music sometimes. Tue – Wed 6pm – 1am, Thu – Fri
6pm – 2am, Sat 4pm – 2am, Sun 4pm – 12.30am
1. booths | separé
2. finger food | bocconcini di cibo
3. tapas | stuzzichini tipici spagnoli
4. ale | tipo di birra
5. hippest | più alla moda (da hip)
120
The bar
Name
.....................................................
.....................................................
1
b. Read the ads more carefully and take note of the main details in a chart like this.
Look at the example.
2
1. Anna is meeting an old school friend on Friday night. She’d like to go
to a place where they can have a drink and good snacks and then
go on to the cinema. She loves Spanish food. She wants to spend
less than £40 for two.
2. George wants to go to a trendy place with DJ’s music or better
live music. He likes to mix with literary and artistic people.
3. Tessa wants to celebrate the end of her exams with her friends
on Thursday night. They want music and dancing in a big crowd
but they would also like a place where they can also sit
on comfortable sofas. They do not want to eat a meal
but just basic bar food.
4. Paul is going to a pub with his friends on Saturday night.
They are going to watch the football game and have a good
pint of beer and some regular pub food.
UNIT
AZIZ What do you do there?
TESSA Well, you can listen to music, dance, eat...
AZIZ Uh uh. What kind of food do they have?
TESSA Very basic bar food, you know, sandwiches, finger food...
AZIZ Sounds interesting. Is it very expensive?
TESSA No. Food starts from £3 and cocktails from £4.95.
AZIZ That’s not too bad. What are the opening hours?
TESSA Very long! It opens at noon and closes at 2am. It’s closed on Saturdays
and Sundays.
AZIZ That doesn’t matter. We’re going on Thursday, aren’t we?
b. Now in pairs talk about the bars and pubs above, as in the example.
Use the information written in the chart of exercise 2b.
Notes on Language
Open/Close
Nota la differenza tra l’uso dei verbi to open (= aprire) e to close (= chiudere),
e degli aggettivi corrispondenti open (= aperto/a/i/e) e closed (= chiuso/a/i/e).
Pubs usually open at 11 a.m. and close at 11 p.m.
Some pubs are closed between 3 p.m. and 5.30 p.m.
This new supersized bar is open from noon to 2 a.m.
121
MODULE
4
BAR
SERVICE
LEARNING
What’s in a bar?
TARGET COMPETENCE
Scambiarsi indicazioni
sulla collocazione
di bevande e bicchieri
Vanessa is a trainee barmaid. It is her first day at work and Mike Collins,
the head barman, shows her where things are. Look at the pictures and
write the answers to these questions.
1. Where are the bottled beers?
6. Where are the glasses?
2. Where are the mixers and soft drinks?
7. Where are the alcopops?
3. Where are the red wines and snacks?
8. Where are the cocktail syrups?
4. Where are the most popular spirits?
9. Where are the optics?
5. Where are the less popular spirits?
1. blender
2. coffee grinder
6
1
The bar
Look at the pictures again and find the following pieces of equipment.
Then write in the Italian equivalents.
5
4
UNIT
2
TRACK
02
3. coffee machine
4. juicer
5. shaker
6. spindle mixer
Listen to Mike’s orders to Vanessa and circle the correct answers,
as in the example.
What
Where
1.
a. gin
b. whisky
c. vodka
a. optics
b. fridge
c. shelf
2.
a. red wine
b. cider
c. white wine
a. freezer
b. fridge
c. shelf
3.
a. large beer
glass
b. small beer
glass
c. wine glass
a. on the bar
b. underneath
the bar
c. at the back
of the bar
4.
a. blender
b. juicer
c. shaker
a. fridge
b. shelf
c. at the back
of the bar
5.
a. tea cup
b. saucer
c. coffee cup
a. under the
counter
b. under the
c. under
coffee machine
the optics
10. Where are the cocktail glasses?
optics | dosatori
lager | birra bionda
alcopop | bibita gassata alcolica
Back of bar. This is your ‘shop window’.
Shelving for less popular spirits
Underneath bar
Optics. Set up
with most popular
spirits sold.
Beer glasses
Tumblers
Sink
Cocktail glasses
Spindle mixer
Under counter
bottle-opener unit
Coffee/Tea cups
and saucers
Blender
Cocktail shaker
Coffee machine
Coffee grinder
Juicer
Draught beer
dispenser
Tills
Cola/Soft drink gun dispenser
Stools
Bar or counter
122
Red wines
and snacks.
Red wine and
snacks should
be stored on
shelves between
the fridges.
Fridges. Fridges
filled with most
popular lagers,
alcopops, white
wines and mixers.
Red wine glasses
Under counter
glass washer
bin
Cocktail syrups,
mixers, ingredients
Coffee and milk
123
MODULE
4
BAR
SERVICE
DEVELOPMENT
UNIT
Happy Hour
1
In pairs write a definition of Happy Hour in Italian or in English. Then find
the definition in the text below and correct yours, if necessary.
2
Happy Hour is a controversial habit. Read the text taken from the net and decide
if each statement is True (T) or False (F). Correct the false statements.
T
F
T
F
T
F
T
F
T
F
T
F
T
F
T
F
1.
2.
3.
4.
5.
6.
7.
8.
The term Happy Hour was first used in the U.S. Navy.
Happy Hour disappeared during the Prohibition era.
During Prohibition people had pre-dinner cocktails in illegal establishments.
The term Happy Hour became common in the 1980s.
In the 1980s bars and pubs started to serve snacks to attract customers.
The rise of Happy Hour has been reduced by the movement against alcohol abuse.
England and Scotland have banned Happy Hour.
Happy Hour is still very popular all over the world.
124
In pairs exchange opinions on the debate
about Happy Hour described in the article,
then write a paragraph with your opinions/contribution
to the debate. You can use expressions like:
3
I think that the Happy Hour is an enjoyable habit because
you drink/eat/meet young people,…
I think that the Happy Hour is a dangerous habit because
the young drink too much,…
BOU
Y
T
1. Volstead Act | legge che proibiva il consumo
di alcolici negli USA
2. speak-easy | locale clandestino in cui si
servivano alcolici durante il proibizionismo
3. was repealed | fu abolita
4. blood alcohol content | contenuto di alcol
nel sangue
5. drunk driving | guida in stato di ebbrezza
6. has curtailed | ha ridotto
7. to some extent | in una certa misura
8. to ban | bandire, proibire
9. binge drinking | forti bevute, bagordi
A
Happy Hour is the two-hour period before dinner when bars offer
discounted alcoholic beverages. The term originated in the 1920s
in the United States Navy: “happy hour” was Navy slang for the period
of entertainment on-ship. In 1919 the Volstead Act1 prohibited the
consumption of alcohol in the United States, and started the so called
Prohibition era. During that period people held “cocktail hours” or “happy
hours” at speakeasies2, before going to restaurants where alcohol could
not be served. The Volstead Act was repealed3 in 1933 but cocktail
lounges continued the custom of pre-dinner cocktails. “Happy hour”
became a common term around 1960. In the 1980s, bars started to offer
free hors d’oeuvres for Happy Hour, to lower the blood alcohol content4
of customers.
The movement against drunk driving5 and alcohol abuse has curtailed6
the rise of the Happy Hour to some extent7 and recently some cities,
such as Glasgow ad Dublin, have decided to ban8 Happy Hours in order
to reduce binge drinking9. Despite the controversy, Happy Hour is still
alive and well at bars and clubs in all corners of the globe.
OU
LEARNING
2
UNIT
Drinks
and beverages
CORE
UNIT
Know your products (and how they are served)
Various types of drinks are served at the bar and they can be divided into three main
categories: alcoholic drinks, non-alcoholic drinks and hot drinks or beverages.
Read the spider diagram and add at least two drinks to each category.
1
whisky
TARGET COMPETENCE
Imparare i vocaboli
relativi alle categorie
delle bevande
.....................
red wine
drambuie
spirits
.....................
wines
liqueurs
.....................
cocktails
.....................
alcoholic drinks
lager
beers
.....................
short drinks
DRINKS AND
BEVERAGES
.....................
.....................
soft drinks
.....................
non-alcoholic drinks
fruit juices
.....................
hot beverages
mixer
.....................
tea
coffee
.....................
.....................
.....................
.....................
.....................
125
MODULE
4
BAR
SERVICE
LEARNING
Spirits
TARGET COMPETENCE
Capire caratteristiche
di liquori/superalcolici
Spirits are beverages with high alcohol content obtained through the distillation
of substances like grapes, sugarcane, potatoes or fruit. Read the brief descriptions
of some popular spirits and fill in this table.
2
Distilled/
Made from
Gin
fermented grain
Colour & flavour
Alcohol content
Country
40%
Drinks and beverages
alcohol • cask • colourless • content • distillation • expensive • from • juice
• neat • potatoes • countries • used
BRANDY – France, Spain, Greece and Italy and
VODKA is a typically ......................... [7] liquor,
most of the other wine-growing
usually distilled ......................... [8] fermented grain
.........................
of the world make brandy from the
Grappa
[2] of fermented
Whisky
It has an alcohol
Gin, made from fermented grain1 – malted barley2, maize3 or rye4 – and flavoured with juniper5 berries,
gin is not aged and is colourless. Its standard alcohol content is 40% by volume. The most common gin
is “London dry gin”, and it is produced throughout the UK and the world. Most customers drink gin
with tonic or another mixer. A good gin is very dry and has a strong juniper flavour.
2
Complete the descriptions of two common spirits. Use the words in the box.
3
Name of spirit
UNIT
.........................
[1]
.........................
[3] of grapes.
.........................
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
126
grain | cereale
malted barley | malto di orzo
maize (or corn) | granturco, mais
rye | segale
juniper | ginepro
pomace (or marc) | vinacce
grapes | uva
neat | liscio
oak cask | fusto di rovere
on the rocks | con ghiaccio
[10] content ranging from 35% to 70% by volume.
Originated in Russia and Poland, now it is produced
[4] from 40%
to 60% by volume. The longer it matures
in many other countries. Although vodka is generally
in the
drunk ......................... [11] (not mixed with other liquids)
.........................
[5] before bottling, the finer
the quality and the more
.........................
in its Eastern European and Scandinavian homeland,
[6]
elsewhere it is ......................... [12] in cocktails and other
the price.
mixed drinks, such as Bloody Mary, Vodka Tonic
Grappa is a fragrant grape-based spirit between 40% and 60% alcohol by volume, of Italian origin. It is made
from the distillation of pomace (or marc)6, that is to say the residue of grapes7 that were pressed for the
winemaking process. It is usually drunk neat8.
Whisky, or whiskey, refers to alcoholic beverages that are distilled from grains and aged in oak casks9. It has
a standard alcohol content of 40% by volume. Different grains are used for different varieties, including
barley, malted barley, rye, malted rye, wheat, and maize or corn.
Note the difference in how the Irish (and Americans) spell “whiskey” (with an “e”) and how the Scottish
spell it – “whisky”.
– Scotch whisky is made in Scotland and it is often referred to as Scotch.
– Bourbon is an American form of whisky made from at least 51% corn (or maize), with wheat and/or rye,
and malted barley. It is aged in white oak barrels for at least two years. Bourbon comes from Bourbon
County, Kentucky. It is usually drunk on the rocks10.
or ......................... [9]. Vodka usually has an .........................
and Vodka Martini.
Fill in
your word
basket
W
K
a
DESCRIVERE LE CARATTERISTICHE
DELLE BEVANDE ALCOLICHE
Per descrivere le bevande alcoliche ai clienti, possono essere
utili i seguenti aggettivi ed espressioni. Combinali ad una
bevanda come negli esempi, quindi cerca di memorizzarle.
Gin is colourless. = Il gin è incolore.
Whisky has a standard alcohol content of 40% by volume. =
Il whisky ha una gradazione alcolica standard del 40% del
volume.
a. Listen to Mike
Collins describing
the main characteristics of grappa
to a customer who has never
tasted it, and then practise
the conversation in pairs.
4
2
TRACK
03
TARGET COMPETENCE
Descrivere ai clienti
le caratteristiche
di superalcolici
CUSTOMER What’s grappa?
MIKE COLLINS Well, to start with, it’s very strong –
the average alcohol content is between 40%
and 60% spirit.
CUSTOMER What is it made from?
Per descrivere il contenuto alcoolico
low/high alcohol content – low/high in alcohol = a basso,
ad alto contenuto alcolico
standard alcohol content = gradazione alcolica standard
CUSTOMER What’s that? I’ve never heard this word.
Per descrivere il colore
colourless = incolore
light/dark colour = colore chiaro/scuro
CUSTOMER Oh, I see. And where does it come from?
Per descrivere il sapore (taste) e l’aroma (flavour)
delicate = delicato
rich = ricco, intenso
dry = secco
strong = forte
fragrant = fragrante, profumato
sweet = dolce
light = leggero
MIKE COLLINS It’s distilled from pomace.
MIKE COLLINS It’s the residue of grapes, after
they’ve been pressed to make wine.
MIKE COLLINS Originally it’s an Italian spirit.
CUSTOMER How do you drink it, neat
or on the rocks?
MIKE COLLINS Definitely neat. Italians
don’t use much ice in their drinks.
Per descrivere l’invecchiamento
aged = invecchiato
not aged = non invecchiato
CUSTOMER All right, then. Let me try
a small glass.
Per descrivere caratteristiche positive generali
very special = molto speciale
well-known/premium brand = una marca molto
conosciuta/rinomata
b. Now in pairs write similar
conversations about 2–3 spirits
of your choice, and practise them.
127
MODULE
4
BAR
TARGET COMPETENCE
5
Capire ordini
di liquori
SERVICE
Listen to different customers in the bar ordering alcoholic drinks. Circle the name
of the drinks ordered and how the customers want them.
2
TRACK
LEARNING
04
Name of drink
1.
2.
3.
4.
5.
a.
a.
a.
a.
a.
rum
gin
whiskey
grappa
whiskey
b.
b.
b.
b.
b.
whisky
rum
gin
rum
vodka
c.
c.
c.
c.
c.
gin
grappa
brandy
whiskey
brandy
How customer want their drinks
a.
a.
a.
a.
a.
with tonic water
neat
neat
neat
with tonic water
Liqueurs
TARGET COMPETENCE
Capire informazioni
relative a liquori dolci
e amari
6
1.
2.
3.
4.
Read the passage about liqueurs
and answer the questions.
What are liqueurs made from?
When were liquers first distilled and by whom?
What is their taste and flavour?
How and when are liqueurs best served?
1. liqueur | liquore dolce. Nota la pronuncia
di liqueur = Ii kjυə/Ii kr e liquor = Iikə/-ər.
2. the sick | i malati
b.
b.
b.
b.
b.
with soda water
with tonic water
on the rocks
with soda
neat
c.
c.
c.
c.
c.
on the rocks
on the rocks
with soda
on the rocks
with soda water
A liqueur1 is a sweet alcoholic beverage – mostly
high in alcohol – often flavoured with fruits,
herbs, spices, or cream. Liqueurs were first
developed by the Christian monks of the Middle
Ages to help the sick2. The monks added secret
combinations of honey, seeds, herbs, spices
or roots to distilled-base spirits.
Liqueurs are suitable for drinking after a meal
or as part of a cocktail.
Popular liqueurs are: Amaretto, Benedictine,
Cointreau, Drambuie, Grand Marnier, Kahlua,
Kummel, Nocino, Pernod, Sambuca, Tia Maria.
Descrivere un liquore
o un amaro
ad un cliente
a. Read and listen to
TRACK 05
the brief conversation
between a customer and a barman describing
two liqueurs. Then in pairs repeat
the conversation.
7
2
CUSTOMER What is Grand Marnier, exactly?
BARMAN Well, it’s a brandy-based liqueur
flavoured with oranges.
CUSTOMER Oh, I see. And where does it come
from?
BARMAN It’s made in France.
CUSTOMER And what is Tia Maria?
BARMAN Tia Maria is a liqueur based on rum
and flavoured with coffee beans.
It has quite a strong coffee flavour.
b. In pairs write similar conversations
to describe limoncello, nocino
and sambuca to a customer who does
not know them. Then practise them.
128
INFO BOX
Soft drinks, mixers, minerals
and other non alcoholic drinks
These beverages are drunk on their own,
combined to make more interesting nonalcoholic drinks, or mixed with spirits and
sometimes beer. The main types are:
• Carbonated waters: soda water (colourless
and flavourless), tonic water (with a quinine
flavour), bitter lemon, lemonade, orangeade
and cola.
• Mineral waters: from natural water
springs. They can be still or sparkling.
• Fruit juices: sometimes freshly squeezed
at the bar (lemon, orange, grapefruit). Also
bottled and canned varieties are available.
• Syrups: made from a fruit base with no
artificial flavours. Used in making cocktails
and for long drinks. Common ones are cassis
(blackcurrant), grenadine (pomegranate),
framboise (raspberry), gomme (white sugar
syrup).
2
Drinks and beverages
Cocktails and long drinks
The term cocktail is now recognized to mean all mixed drinks. A cocktail
is normally a short drink of up to about 10cl while anything larger is called
a ‘mixed drink’ or ‘long drink.’ Read this brief presentation of cocktails and answer these questions:
8
TARGET COMPETENCE
Imparare informazioni
relative ai cocktail
1. What are the main ingredients of cocktails?
2. How can cocktails be prepared?
3. What are the main pieces of equipment used for cocktails?
Cocktails are mixed alcoholic drinks consisting usually of a spirit (brandy, whiskey, vodka,
or gin) combined with fruit juices or other liquors and often served chilled. There are also
non-alcoholic cocktails which are suitable for customers who do not want alcohol,
and generally consist of fruit juices and syrups.
According to how they are made, cocktails can be shaken (in a cocktail shaker),
blended (in an electric drinks mixer), mixed (in a mixing glass using a long-handled bar
spoon), or built or poured in the serving glass, so that the ingredients do not mix
but form separate layers1.
When the cocktail contains freshly squeezed2 fruit juice or ice,
1. layers | strati
it is strained3 into the serving glass through a Hawthorn strainer.
2. freshly squeezed | spremuto al momento
3. strained | filtrato, passato; strainer =
colino, passino
Beer
9
TARGET COMPETENCE
UNIT
Read the passage about beer and answer the questions:
1. What is beer made of?
2. What are the main types/styles of beer?
TARGET COMPETENCE
Imparare informazioni
relative alla birra
3. How can beer be served?
4. What glasses are used?
Beer is a low-alcohol (usually a maximum of 5 percent alcohol) beverage made from water, malted
barley, hops1 for flavour, and fermented with yeast2. The process of beer production is called brewing3.
The traditional European brewing nations – Britain, Ireland, Germany, Belgium, the Czech Republic,
Holland and Austria – all have their own beer styles, with different fermentation processes
and different ingredients used.
The main varieties of beer include:
1. hop | luppolo
2. yeast | lievito, fermento
3. brewing | processo di
fabbricazione della birra
4. draught beer | birra alla spina
5. keg | barilotto, fusto in legno
per birra alla spina
Ale: the colour varies between pale and brown, and tastes between sweet and strong. It is best served at cellar temperature (10° – 12°C)
Bitter: typical English beer with a sharp hoppy aftertaste, served at cellar temperature (10° – 12°C)
Lager: clean and dry, served chilled (8° – 10°C)
Stout: rich, dark and creamy, traditionally not chilled, served between 12° – 15°C.
Serving beer. Draught beer4 from a pressurized keg5 is the most common method to serve beer in bars around the world,
but a lot of beer is also sold in bottles or in beer cans.
There are different glasses for different types of beer. Here are some of the most popular:
Worthington
Lager Pilsner
1pt draught beer
straight or nonik
1pt dimple beer
or mug
Tulip
Goblet
129
MODULE
4
BAR
SERVICE
LEARNING
DEVELOPMENT
Serving hot beverages at the bar
TARGET COMPETENCE
Capire informazioni
sulla preparazione
ed il servizio del caffè
Coffee may be made in many ways and the service depends on the method used.
The modern coffee service style is espresso, it is of Italian origin and the different
styles have kept their Italian names also in other countries. Read the following definitions
of the different espresso service styles and match them to their names given in scrambled order.
10
a. Americano
b. caffè mocha
c. cappuccino
d. decaffeinated (or decaf)
e. espresso
1. dollop | cucchiaiata,
piccola quantità
2. frothed | schiumante
3. sprinkling |
spolverata
4. shot | misura (11⁄2 oz).
Qui: tazzina
f. espresso con panna
g. espresso doppio
h. espresso macchiato
i. espresso ristretto
La forma passiva
La forma passiva si forma con i diversi tempi del verbo to be + participio passato del verbo
principale.
Tempo
Forma attiva
Forma passiva
Simple present
makes
is made
Simple past
made
was made
Present perfect
has made
has been made
Simple future
will make
will be made
Infinitive
to make
to be made
-ing form
making
being made
verbi modali
can, may, must, should
can, may, must, should be made
Drinks and beverages
UNIT
Anyone who loves coffee can appreciate the addition of a drop of the hard stuff,
as our map proves.
1
Iceland
Aquavit
A straight spirit usually flavoured
with caraway, or dill, cumin and
bitter orange to name a few.
Holland
Genever Gin
The country that gave
gin to the world likes it
more heavily flavoured
with juniper.
Sweden
Vodka
Served with a strong filter,
the way the world’s biggest
coffee consumers
traditionally drink it.
Germany
Schnapps
Available in so many flavours,
the most famous are Poire
Willem and Mirabelle.
Czech Republic
Becherovka
A distinctly medicinal herbal drink, sworn to
treat almost every ailment known to man.
Spain
Pacharan
An anise
liqueur
steeped in
sloe berries
giving a berry
fruitiness to
the morning
wake-me-up.
Hungary
Slivovitz
A clear plum distillate version of eaux de
vie particularly popular with the woodsmen.
France
Marc
Cheap spirit disteilled
from Pomace (remains
of wine grapes after
being pressed and
juice run off).
Chi compie l’azione è sempre preceduto da by.
The barman serves drinks. (forma attiva) = Drinks are served by the barman. (forma passiva)
La forma passiva viene usata nelle istruzioni nelle descrizioni e nelle procedure.
Beer is made from water, malted barley and hops.
La birra è fatta con acqua, malto d’orzo e luppolo.
Liqueurs were first produced by Christian monks.
I liquori dolci furono prodotti per la prima volta da monaci cristiani.
2
Spirit world
1. Traditional short strong black coffee.
2. Double espresso served in larger cup.
3. Intense form of espresso, often served
with a glass of cold water in Europe.
4. Espresso with added hot water to create regular
black coffee.
5. Espresso spotted with a little milk, cold or hot.
6. Espresso with a dollop1 of whipped cream on top.
7. Espresso coffee topped with steamed frothed2
milk, often finished with a sprinkling3 of chocolate.
8. Chocolate (syrup or powder) followed by a shot4
of espresso. The cup or glass is then filled
with freshly steamed milk topped with whipped
cream or cocoa powder.
9. Espresso made using decaffeinated coffee.
Notes on Language
130
UNIT
2
1.
2.
3.
4.
5.
Greece
Ouzo
Most Mediterranean countries have their own
aniseed-based liquor and this is the Greeks version.
Italy
Grappa or Sambuca
Grappa is favoured
in the wine-making north,
aniseed-based Sambuca
in the sout.
Austria
Rum
Served with a strong black
coffee topped with whipped
cream, it is known as Pharisaer.
Read the captions in the map and answer the questions
What spirit do they add in Germany?
What is the favourite spirit for coffee in France?
What do they add in Hungary?
What is aquavit? Where is it used?
How do they serve coffee in Austria?
131
LEARNING
3
CORE
UNIT
LEARNING
Preparing
and serving
drinks
Imparare il vocabolario
relativo all’attrezzatura
necessaria per il
servizio
Millilitre (ml) = millilitro
Fluid Ounce (oz) = oncia = 0,028 l = 28ml
Measure = misura base per la vendita di superalcolici
in GB; può corrispondere a 25ml o a 35 ml
Shot = misura equivalente a 11⁄2 oz: bicchierino
(di liquore), tazzina (di caffè)
Very small quantities are expressed through these words:
Dan Green, the head barman, gives Tim
a memo with the things to prepare before
the bar opens. Read the memo and try to complete it with
the words below. Then listen to Dan’s instructions and check
your choices.
2
head barman
at Latitude,
the fine bar in Fulham
shaker
.............................
[0]
.............................
Dan gives Tim the recipes of their most popular cocktails and long drinks.
Read the recipes and in your exercise book fill in a table like the one below,
as in the example.
[5] – to chill the drink.
electric drinks mixer
Food garnish2 –
ice
of cucumber, leaves and sprigs3 of mint,
.............................
[1]
.............................
[6], slices
jug
.............................
[7] (oranges, lemons, cherries,
mixing glass
etc.) salt and
.............................
long-handled1 bar
Hawthorn
.............................
.............................
.............................
[2]
[3]
[4]
Name
Main ingredients
Method
Equipment
Accompaniments
Americano
Campari + red
vermouth
stirred
mixing spoon/
stirrer
slice of orange
or a twist of lemon
zest
[8] – to decorate
TARGET COMPETENCE
Capire ricette
di cocktail
e long drink
1. slice | fettina
2. twist | scorzetta,
ricciolo
3. lemon zest | buccia
di limone
the rim4 of the glass.
Decorative items include:
plastic stirrers , straws ,
5
6
.............................
[9]
umbrellas, etc.
1. long-handled | dal manico lungo
2. garnish | guarnizione
3. sprig | rametto
4. rim | orlo
5. stirrer | lungo cucchiaino per mescolare
6. straw | cannuccia
Cocktails and long drinks
2
Accompaniments include:
Basic utensils for cocktails
K
Tablespoon (tbsp) = cucchiaio da tavola
Teaspoon (tsp) = cucchiaino da tè
Drop = goccia
Squeeze = strizzatina (di limone)
Splash = spruzzata (di soda, selz, ecc.)
Mr Dan Green,
06
W
add = aggiungere
blend = miscelare con miscelatore elettrico (blender)
build = costruire il cocktail versando nel bicchiere
i vari ingredienti a strati
combine = mettere insieme (gli ingredienti)
cut = tagliare
garnish = guarnire, decorare
mix = miscelare, preparare un cocktail
pour = versare
shake = mescolare energicamente, shakerare
stir = mescolare con cucchiaio da bar
strain (into) = colare, filtrare
top up with = ricoprire/completare con
Bloody Mary: 3⁄10 vodka, 6⁄10 tomato juice, 1⁄10 lemon juice;
American dry martini: 5 parts gin, 1 part dry vermouth
TRACK
a
VERBI UTILI NELLA PREPARAZIONE
DEI COCKTAIL
In cocktail recipes the quantities of the main liquid
ingredients are usually indicated using these measures:
crisps • crusher • fruit • glasses • ice • olives • paper • shaker • spoon • strainer • sugar
132
Fill in
your word
basket
Sometimes quantities are expressed through
the percentage of the different ingredients in relation
to the total quantities, as in the examples:
1
serving
Preparing and serving drinks
Quantities in cocktails and long drinks
UNIT
cocktail
3
INFO BOX
Getting ready for service
TARGET COMPETENCE
UNIT
Snacks include:
.............................
[10], peanuts, olives, salted
biscuits, various appetizers.
Americano
Pina Colada
✦
✦
25 ml Campari
✦ 25 ml red vermouth
Half fill the serving glass (hi-ball
or old fashioned) with ice.
Pour over Campari and vermouth.
Stir. Top up with soda water,
if required. Decorate with half
a slice1 of orange or a twist2
of lemon zest3.
1 oz (2⁄10) coconut cream
1 oz (3⁄10) white rum
✦ 2 oz (5⁄10) pineapple juice
✦ 1 dash Angostura bitters
✦
Put all ingredients into an electric
blender with 2 cups of crushed
ice. Blend at a high speed
for a short length of time. Strain
into a Collins glass. Garnish
with fresh pineapple. Add straws.
133
MODULE
4
BAR
SERVICE
LEARNING
Negroni
✦
1 oz Gin
✦ 1 oz Sweet Vermouth
✦ 1 oz Campari
Shake all the ingredients in a
shaker with ice and strain into
a cocktail glass. Garnish with
a lemon twist.
Tom Collins
3
UNIT
3
Preparing and serving drinks
a. Choose one of the recipes on pages 133-134 and translate it into Italian.
b. Look for the recipes of two very popular cocktails – Bloody Mary and Whiskey Sour –
and translate them into English.
✦
2 measures of Gin
✦ juice of Lemon
✦ 1⁄2 teaspoon Superfine Sugar
✦ 3 ounces Club Soda
In a shaker half-filled with ice cubes,
combine the gin, lemon juice, and
sugar. Shake well. Strain into a
Collins glass almost filled with ice
cubes. Add the Club Soda. Stir
and garnish with a cherry and an orange slice.
4
2
TRACK
07
Read the recipe for Joy Ride and try to complete it. Then listen to Dan Green
giving instructions to Tim on how to prepare the cocktail and complete the recipe.
✦
In a shaker, ............................. [0] 1⁄4 of a ............................. [1], cut into small pieces
A non-alcoholic
cocktail:
Fruit Cocktail
✦
1 oz orange juice
✦ 1 oz grapefruit juice
✦ 1 oz passion-fruit juice
✦ 1 oz mango juice
✦ 1 oz pineapple juice
✦ 1⁄4 oz lime juice
✦ 1⁄2 oz kiwi syrup
Shake with a glassful of broken
ice and pour unstrained into a
wine goblet. Garnish with fruit,
add straws, and serve.
TARGET COMPETENCE
Capire istruzioni su
come fare un cocktail
This cocktail was created at the Bellagio Hotel in Las Vegas. It contains Campari,
the most popular of Italian bitters.
In a tall thin glass, crush part of the mint
with a fork to coat the inside. Add the sugar
and lime juice and stir thoroughly1. Top up
with ice. Add rum and mix. Top up with chilled
club soda (or seltzer). Add a lemon slice
and the remaining mint, and serve.
Agire come mediatore
linguistico per i membri
del team
Joy Ride
Mojito
1 1⁄2 oz light rum
✦ 3 tbsp fresh lime juice
✦ 2 tsp sugar
✦ club soda
✦ fresh mint sprigs
TARGET COMPETENCE
and 1 ............................. [2] of sugar, and ............................. [3]. Add two shots
Margarita
of lemon ............................. [4], 1 ............................. [5] of Campari, a splash of lime
[6] and a ............................. [7] of simple syrup.
Take a cocktail glass and rub the lime wedge
around the rim, dip4 rim in the salt.
.............................
✦
and ............................. [10] with soda water.
2
3
1
2
1 ⁄ oz. Tequila
1
⁄2 oz. Triple Sec
✦ 1 oz. Lime Juice
Shake, ............................. [8] into a glass filled ............................. [9] ice,
✦
In a shaker with ice
combine Tequila, Triple
Sec & Lime Juice. Shake
well and strain into a
cocktail glass. Garnish with a squeeze of lime.
Drink service at table
Here is the suggested sequence of actions when serving drinks at table.
Read it and match the actions with the appropriate phrases to say to
the customer. Then in your exercise book write a conversation using the waiter’s sentences
and inventing appropriate responses for the customer, as in the example.
5
TARGET COMPETENCE
Prendere l’ordine
e servire al tavolo
WAITER Good evening, Sir. Are you ready to order?
CUSTOMER Yes, please. We’d like two gin and tonics.
What to do
1. Approach table. Greet and ask
if customers are ready to order.
2. Offer alternative where appropriate.
3. Offer appropriate accompaniment.
4. Repeat the order to customer.
5. Thank customer for order.
6. Serve drinks from the right. Ladies first.
What to say
a. That will be two gin and tonics,
with ice and lemon.
b. Thank you for your order, Sir/Madam.
c. Good evening, Sir/Madam. Are you ready
to order?
d. Here is your gin and tonics, Madam.
e. Would you like Gordon’s or Plymouth Gin,
Sir/Madam?
f. Would you like ice and lemon with your gin?
1. thoroughly | con cura
2. rub | strofinare
3. wedge | spicchio
4. dip | intingere
134
135
MODULE
TARGET COMPETENCE
Consigliare
e descrivere bevande
4
BAR
6
2
TRACK
08
SERVICE
LEARNING
7
BARMAN Yes, sir? What can I get you to drink?
not too
......................................................
......................................................
BARMAN What about a
juice and
......................................................
......................................................
[4], sugar, fresh
......................................................
[5]
[6]. It’s very refreshing.
something else?
BARMAN Of course. Let’s see... Perhaps you would
......................................................
[7]
our Blue Lagoon.
CUSTOMER What’s in it?
......................................................
09
TARGET COMPETENCE
Prendere nota
degli ordini di bevande
COCKTAIL MENU
[3]?
CUSTOMER Ehm… Did you say rum? Actually, I don’t like rum very much. Can you suggest
BARMAN There’s
2
TRACK
The Howard Hotel
[2].
......................................................
Preparing and serving drinks
[1], I guess. You know... something
CUSTOMER What is it exactly?
BARMAN Well, there’s
3
A group of friends are out to celebrate a birthday. Before dinner they want a cocktail.
Listen to the conversation and write down the order. Before listening,
read the cocktail menu.
Listen to the conversation between a barman and a customer ordering drinks
and fill in the blanks.
CUSTOMER I’d like a
UNIT
[8], Curacao liqueur and plenty of lemonade.
It’s a long drink.
CUSTOMER Ok. I’ll try that.
Notes on Language
We offer a selection of classic and modern cocktails,
the list below is a small selection:
Martinis
Dry Martini
Invented at the Knickerbocker Hotel
in New York in 1910, this is perhaps
the most famous cocktail of all.
Straight up or with a twist of lemon.
Cosmopolitan
An easy drinking fruity cocktail made
with cranberry juice, vodka,
Cointreau and a squeeze of lime.
Classic Cocktails
Bloody Mary
A classic! A spicy peppery cocktail
that is an age-old favourite.
Strawberry Daiquiri
A fruity cocktail made with fresh
strawberries and Havana Gold Rum.
Champagne Cocktails
The Classic
Pommery Champagne, Hennessy
VSOP1, Angostura Bitters sweetened
with a Brown Sugar Cube.
Bellini
Fresh peach puree with Pommery
Champagne.
House Favourites
Blueberry Gin
Tanquery Gin combined
with Grenadine, Blue Curaco,
Tonic Water and Fresh Blueberries.
Mojito
Havana Rum, Fresh Mint,
Lime Juice and Soda Water.
1. VSOP | Very Superior Old
Product. (Usato per cognac
o Armagnac invecchiato
per almeno quattro anni.)
Come chiedere di ripetere qualcosa e domandare
spiegazione
Pardon? What did you say?
Scusi? Che cosa ha detto?
Can you repeat that, please?
Può ripetere, per favore?
Sorry, but I didn’t quite hear you.
Mi dispiace, ma non ho sentito bene.
Did you say a large bourbon?
Ha detto un doppio bourbon?
Did you say Irish whiskey, or Canadian whisky?
Ha detto whiskey irlandese o whisky
canadese?
136
137
MODULE
4
BAR
SERVICE
DEVELOPMENT
UNIT
Profession: barman
Read and listen to the radio interview with Antonio Motteran, a well-known
barman, before the opening of one of the main international contests
for bartenders worldwide, and tick (✓) the statements as true (T) or false (F). Correct the false
statements in your exercise book.
1
T
F
T
F
T
F
T
F
T
F
T
F
2
TRACK
10
1. There will be a competition for bartenders in Germany in a short time.
2. Only young aspiring bartenders can participate in this competition.
3. In the sixties the approach to the profession was the same as today.
4. In the sixties the clientele was more selected than today’s.
5. Young barmen needn’t attend training courses, they only need to work
with an experienced bartender.
6. Knowing foreign languages is very important for a bartender.
INTERVIEWER We’re almost there! The 9th Mattoni Grand Drink Contest will take place in Berlin
next weekend! You all know that this International Bartender Competition is a mark of
excellence for well-known professionals and a dream for young and aspiring bartenders!
Antonio Motteran, a famous barman is here with
us today to give suggestions on how to become a
young successful bartender.
Antonio, we have a few questions to ask you.
What are the differences, between a barman
working in the sixties and today’s generation in
terms of the approach to the profession?
ANTONIO MOTTERAN In the sixties the approach to the
profession and to the clientele was very different.
The professional course was much longer and
young barmen used to work in teams of greater
numbers than today and they were under the
supervision of a highly-qualified and experienced
older barman. That way it was possible to obtain
professional experience that no school was able to
offer at the time. The clientele was very select,
they led a very refined lifestyle and they were real
connoisseurs. Today all this has changed. Also the
working conditions have changed... personnel
restrictions... cost control...
INTERVIEWER I see. You mean that these young
bartenders are not as skilled professionally as they were in the past?
ANTONIO MOTTERAN Exactly.
INTERVIEWER And what would you recommend to young people who want to become
bartenders?
ANTONIO MOTTERAN First of all they should be willing to work very hard, they should study a lot
and attend training courses. If possible, they should work side by side with an experienced
bartender. Moreover, it is indispensable to spend at least three or four years abroad,
not only to learn foreign languages – very useful for this profession – but also to learn
the art of welcoming foreign guests, that are the heart of every country’s tourist economy.
138
LEARNING
4
UNIT
Answering
enquiries &
suggesting
tourist attractions
CORE
UNIT
Local knowledge
Working in the bar or restaurant means that you are very likely to be asked
to give information about the local area and what’s going on – bus times, taxi
service, opening hours, shopping facilities, places to stay in the area, where to visit, etc. Below
are the main items you have to find an answer for. Look at the map and write next to each item
where it is, as in the example.
1
1. public telephone
8. nearest chemist’s
......................................................................
4. local newsagent’s
5. nearest cinema
9. nearest bus stop
.........................................................
....................................................
..........................................................
post office
Odeon Cinema
.....................................................
.......................................................
10. nearest tube/underground station
.............................................................................................
OXFORD ROAD
3. local post office
Rispondere
alle richieste
di informazioni
dei clienti circa servizi
e luoghi di interesse
6. nearest theatre ..........................................................
7. nearest shopping centre ......................................
in the High Street, on the corner with Oxford Road
..............................................................................................
2. local bank
TARGET COMPETENCE
The Arcade
shopping centre
public telephone
Red Lion Pub
You are here
HIGH STREET
bus stop
Midland
Bank
chemist’s
The Theatre
newsagent’s
underground station
139
MODULE
TARGET COMPETENCE
Chiedere e dare
indicazioni stradali
4
BAR
2
2
TRACK
11
SERVICE
LEARNING
the road and
lights.
................................................
................................................
................................................
................................................
[4] right.
[2] of the bar,
[1] to the nearest bank?
................................................
................................................
[5] as far as the traffic
You are a barman at the Dorchester Bar in London. Be ready to give information
and advice on some of London’s sightseeing attractions, music venues and shopping
areas. Read the descriptions below and in your exercise book fill in a table like this.
5
[6] the street. The bank is right there next to the chemist’s.
BARTENDER You are welcome.
In pairs practice asking and giving directions. You are in the Red Lion.
STUDENT A You are a customer who needs directions for a) the underground station,
b) the bus stop, c) the chemist’s, d) the cinema, e) the theatre, f) the public phone,
g) the post office, h) the shopping centre.
Draw a map of the area where you live. Include a bar and and the main
facilities (nearest bus stop, post office, shopping centre, etc.) See map
on page 139, as an example. Then work in pairs.
BOU
Y
T
A
STUDENT B You are the bartender. You give directions. Then exchange roles.
4
OU
STUDENT A You are a new customer. Ask the barman how to get to (the nearest bus stop).
STUDENT B You are the barman. Help the customer by giving him/her appropriate street directions.
Notes on Language
Chiedere e dare indicazioni stradali
Per chiedere indicazioni stradali si possono usare le seguenti espressioni:
Can/Could you tell me how to go to the nearest bank? Mi può/potrebbe dire come andare
alla banca più vicina?
Can/Could you tell me where the nearest post office is? Mi può/potrebbe dire dove è l’ufficio
postale più vicino?
Per rispondere e dare indicazioni stradali si usa l’imperativo.
Cross the road and turn right. = Attraversa/Attraversi la strada e gira/giri a destra.
Attenzione all’uso inglese di vicino/a/i/e a…
Near = vicino
Is there an underground station near here? = C’è una stazione della metropolitana qui vicino?
Next to = attiguo
The bank is next to the chemist’s. = La banca è vicino/accanto alla farmacia.
140
53 Park Lane, W1K 1 QA –
020 7629 8888 – U Hyde Park Corner
Britain’s largest selection of vermouths and a new interior by Tierry Despont.
[3]
MR KENNEDY Thank you very much.
3
Answering enquiries & suggesting tourist attractions
The Dorchester Bar
continue • cross • get out • go • turn • walk
BARTENDER Certainly. When you
4
Sights, tourist attractions and events
Listen to the conversation between the bartender at the Red Lion and a customer
who needs directions, look at the map and complete with the missing verbs.
MR KENNEDY Excuse me. Can you tell me how to
UNIT
TARGET COMPETENCE
Capire informazioni
scritte su luoghi
di interesse
Name of sights/
museum/gallery/
venue/market/shop
What it is
Where it is &
nearest tube
station
Brief description (what
you can see/do/what
it offers)
Opening
times/
entrance fees
Globe Theatre
Theatre
Mansion House
Works of Shakespeare,
his contemporaries
and modern authors
From May to September
10 am–5pm; 7pm
on performance days.
GLOBE THEATRE. New Globe Walk, Bankside SE1.
(020) 74019919. U Mansion House.
1
The Globe Theatre is a faithful reconstruction of the open-air playhouse2 designed
in 1599, where Shakespeare worked and for which he wrote many of his greatest
plays. The theatre season runs from May to September with productions of the
works of Shakespeare, his contemporaries and modern authors. Box office opening
hours: Monday to Saturday: 10 am – 6 pm (8 pm on performance days). Sundays
from May 5 onwards 10am – 5pm (7 pm on performance days).
020 7730 1234. U Knightsbridge.
HARRODS. Knightsbridge SW1.
Opening hours: Mon – Sat: 10 am –7 pm; Sun: 12 pm – 6 pm.
Harrods has gone beyond being a mere department store, and has become a tourist
destination in its own right. Harrods was opened in 1849 and was originally a grocery
store. The store today carries everything from clothing and jewellery to housewares
and furniture to gourmet groceries – in the extensive Food Halls on the ground floor.
020 74398722. U Tottenham Court
PIZZA EXPRESS JAZZ CLUB. 10 Dean Street, Soho. W1.
Road or Leicester Square. A Pizza Express restaurant on the ground floor with a music cellar
below, this venue3 attracts the world’s finest jazz musicians. With an immaculate sound system
and outstanding pizza, you cannot imagine a better venue in which to experience live jazz.
Admission prices for the basement jazz club vary from £8.50 to around £20 depending
on who is playing. Booking a table is advisable.
PORTOBELLO ROAD. Notting Hill Gate, W11. U Notting Hill Gate.
All day Saturday. A huge market with arts and crafts, clothes and bric a brac.
Portobello is a fun place4 to be. There’s always a carnival atmosphere.
020 7090765. U Tower Hill.
TOWER OF LONDON. Tower Hill EC3.
Opening times: Mon. Sat. 900 – 18.00; Sun. 10.00 – 18.00. Admission £10.50, child £6.90.
The most important and best preserved medieval fortress in Britain. Attractions include
the Bloody Tower, The White Tower, the Beefeaters (the warders who guard the Tower)
and the Crown Jewels.
1. faithful | fedele
2. playhouse | teatro
3. venue | locale
4. fun place | posto divertente
141
MODULE
4
BAR
SERVICE
LEARNING
a
W
K
Fill in
your word
basket
Notate alcuni termini usati quando si parla di visita a città o luoghi di interesse.
Sights: questa parola indica i luoghi, specie in una città, interessanti da vedere e perciò meta di turisti; è più usata
di monument, che di solito indica un edificio o statua in memoria di qualcuno.
Sightseeing: indica l’azione di visitare luoghi di interesse turistico.
Landmark: un edificio o un luogo facilmente riconoscibile, che quindi può essere utilizzato per orientarsi in una città.
Fornire informazioni
e promuovere luoghi
di interesse ed eventi
6
a. Mr Chan is in London on business for the first time. He has a free afternoon and would like
.......................................................................
b. Giovanni is a jazz fan. He would like to go to a place where he can have something to eat
and listen to very good live music.
.......................................................................
1
1.
2.
3.
4.
5.
6.
7.
d. Mr Stevik has a free evening. He would like to see a play by Shakespeare, and enjoy
7
2
TRACK
12
2
TRACK
13
Read and listen to the commentary of a classic pub
walk and answer the following questions:
Bayswater and Kensington
.......................................................................
the atmosphere of an Elizabethan theatre.
UNIT
Where does the walk start?
What’s interesting to see at the Leinster Arms Pub?
Why is there a stop at Café Diana?
What’s the décor of the Windsor Castle pub?
Why is The Elephant and Castle a real London pub?
Who are employed as barmen at the Devonshire Arms pub?
What’s the Queen’s Arms pub like?
c. Helmut and Greta love open-air markets. They like to look at bric a brac and second-hand
clothes.
Answering enquiries & suggesting tourist attractions
Most of London’s 7000 pubs date back to the 19th century and each has
a distinctive history, ambience and customers; so if you visit some great
pubs you’ll be able to absorb the local atmophere.
You work at the Dorchester Bar. Some of your customers ask for your suggestions
on what to do during their short stay in London. Read what the customers want to
do and write what you would suggest, using the information in Exercise 5.
to see the best known sight.
DEVELOPMENT
4
A Classic pub walk
ESPRESSIONI UTILI PER PARLARE DI LUOGHI DI INTERESSE TURISTICO
TARGET COMPETENCE
UNIT
.......................................................................
a. Read the conversation and then listen and repeat to improve
your pronunciation.
STUDENT A
STUDENT B
I would like to visit one of the best known
sights in London. Where could I go?
Well, you could go to the Tower
of London.
How do we get there?
You can take the tube to Tower Hill
and then walk.
When is it open?
It’s open every day, from 9am
to 6pm.
How much is the entrance fee?
It’s £10.50.
b. Now in pairs practise asking and giving advice to the people above, as in the example.
STUDENT A You are the customer. Say what you are interested in/what you would like to do.
Ask the barman for suggestions/advice.
Start from Leinster Arms Pub in Bayswater with memorabilia of the Second World War in the
form of pilot shirts, insignia1 and models. Finish your drink and turn left out of the pub.
Turn right into Kensington Gardens, and you’ll pass Café Diana. It is full of photographs of Diana,
Princess of Wales. She lived in Kensington Palace, and sometimes came here with her young sons.
Keep walking along the Bayswater Road. Cross the road using the subway2 of Notting Hill Gate
Tube station. Yes, this is the territory of Hugh Grant’s character in the successful film Notting Hill.
Turn left up Camden Hill Road and you arrive at the Windsor Castle Pub. It is so named because
when this pub was built in the early 19th century apparently you could see Windsor Castle from here. This is a cosy pub with low
ceilings and dark wooden panelling. There is a story that a man exchanged a human skeleton3 for a pint or two of beer here!
Turn left out of the pub, walk along Holland Street and The Elephant and Castle pub is on your left. This is a real London pub.
The panelled walls have fascinating pictures and photographs of imperial India. This is a journalists’pub, too and in the corner
to the left of the bar there is selection of front pages from the Sunday Mail, representing great moments in history – D-day,
and Man’s first steps on the Moon.
On leaving the pub turn left and take the first right. Walk down Wright’s Lane, Marloes Road
1. insignia | insegne, gagliardetti, ecc.
and you’ll find yourself at the door of The Devonshire Arms pub which was built in the
2. subway | sottopassaggio
1850’s and could provide accommodation for travellers and a change of horses. The landlord
3. skeleton | scheletro
4. penniless | squattrinati
employs penniless4 students from nearby R.A.D.A., the highly regarded5 acting school where
5. highly regarded | molto stimata
the former 007 actor Pierce Brosnan studied.
6. mews | stradina a fondo chiuso
Continue along Marloes Road, turn into Cromwell Road then turn into Gloucester Road
con case eleganti che un tempo
and take your last pint at The Queen’s Arms, a comfortable and quiet pub in the mews6
erano stalle
in Victorian style with old photographs of London on the walls.
A
8
142
Y
T
You work in a bar in your town. What suggestions would you give to young
people interested in classical/disco/pop/rock/music? art? shopping? sports?
natural beauty/parks? In pairs act conversations like the one above.
BOU
OU
BOU
T
Then exchange roles.
A
STUDENT B You are the bar person. Give advice to the customer.
Work in pairs. Think of a bar in your town or neighbourhood with something Y
OU
special about it (history, ambience, decor, special services or interesting
customers). How would you recommend it to a tourist? Prepare a brief talk to present this bar
to the other students.
2
143
MODULE
4
BAR
SERVICE
MODULE
Working with words
Which one is right?
Complete the sentences with the correct form of the words given. Some forms may be used more
than once.
Blend, blended or blender?
3.
.....................................
SERVICE
Which words go together?
Choose one word from each box to form common expressions to describe the atmosphere and decor
of a bar. Then translate them into Italian. Note that sometimes more than one combination is possible.
Box 1
comfortable
cosy
friendly
intimate
live
modern
panelled
regular
selected
1
.....................................
2. Put all ingredients into an electric
BAR
3
Bar service
1. Most Canadian whiskies are
4
multi-grain whiskies.
.....................................
with 2 cups of crushed ice.
at a high speed for a short length of time.
Box 2
atmosphere
clientele
customers
design
lighting
music
sofas
staff
walls
Drink, drinks, drinking or drunk?
4. A bar is an establishment where alcoholic
5. A cocktail is normally a short
6. Vodka is generally
.....................................
.....................................
8. Liqueurs are suitable for
4
of up to about 10cl.
?
.....................................
after a meal or at the end of an evening.
10. Pubs and bars offer a range of
.....................................
.....................................
11. Light rums are commonly used in
cocktails and I’m learning a lot!
and soft drinks.
.....................................
comfortable sofas
=
.................................................................
comodi divani
1.
...........................................................
=
.................................................................
2.
...........................................................
=
.................................................................
3.
...........................................................
=
.................................................................
4.
...........................................................
=
.................................................................
5.
...........................................................
=
.................................................................
6.
...........................................................
=
.................................................................
7.
...........................................................
=
.................................................................
8.
...........................................................
=
.................................................................
Abbreviations. What is “oz” short for?
Match the abbreviations with their full forms, then write the Italian equivalents, as in the example.
Weights & measures
Full form
teaspoon
tablespoon
ounce, ounces
millilitre
pint
Abbreviation
ml
oz
pt
tbsp
tsp
Mix, mixing, mixed or mixers?
9. The head barman here is very good at
...........................................................
are served over a counter.
neat in Eastern European countries.
.....................................
7. What will you have to
.....................................
0.
Italian equivalent
cucchiaino da tè
drinks.
12. Cocktails are
.....................................
in a glass using a long-handled bar spoon.
13. Add rum and
.....................................
.
A network of words.
Make a spider diagram of at least 15 words which you associate with “The bar”. Include words
which refer to decor and atmopshere, furniture, equipment, products offered, clientele.
5
Shake, shaken or shaker?
14. Get me the
.....................................
15. Some cocktails are
16.
.....................................
17. In a
please.
.....................................
with ice, and then strained.
THE BAR
with ice and strain into a glass.
.....................................
half-filled with ice cubes, combine the gin, lemon juice, and sugar.
Stir, stirred or stirrers?
18. Decorative items are plastic
19.
.....................................
.....................................
, paper umbrellas, etc.
and garnish with a cherry and an orange slice.
20. Some cocktails are simply
.....................................
6
.
Test your memory.
Add at least four words for each group. Look at the examples.
1. Accompaniments:
2
Word formation.
Complete the sentences with the appropriate pieces of equipment – they all end in -er!
2. Berries:
3. grind coffee is a
144
................................................
.
4. Small amounts of liquids:
...............................................................
.
5. Types of beer:
.
4. shake your cocktails in is a
...................
.
5. stir a liquid with is a
.........................................................................
.
6. strain your cocktails is a
...................................................
2. squeeze juice from an orange/fruit is a
strawberry,
...............................................................................................................................................................................................................................
3. Grains (used to distill alcohol):
The piece of equipment you use to…
1. blend the ingredients is a
ice,
......................................................................................................................................................................................................
......................................................
.
maize,
........................................................................................................................................................................
dash,
....................................................................................................................................................................................
lager,
nonik,
6. Types of glasses: ..........................................................................................................................................................................................................
................................................................................................................................................................................................................
145
MODULE
4
BAR
SERVICE
MODULE
4
BAR
SERVICE
Suggest and explain drinks and cocktails to customers
Mock Test
3
Write the dialogue between a barman and customer, as in the example.
0. Barman: Good evening, Sir. Are you ready to order? Customer: Yes, please.
BARMAN
Understand information about bars and other types of establishments
1
a)
b)
c)
d)
e)
The following people are planning to spend the evening in a bar. Read the descriptions of five bars below.
Decide which bar would be most suitable for each person, and write it next to the corresponding persons.
Peter and Julia want to drink some good wine with some fresh focaccia.
A group of American tourists would like to drink some good cocktails and feel at home.
Mr and Mrs Paguay love to drink tequila served in the right way.
A group of friends in their twenties want to spend an evening with music and good cocktails.
Mr and Mrs Atef want to spend the evening sitting outside and drinking unusual cocktails.
1. Frieda
46 Battersea Rise SW11. Dark
and atmospheric bar with an
interesting list of colourful house
cocktails, including a brilliant
blue Muhiksta made with gin.
A late licence allows for DJ nights
until 2 am in the leather-boothed
room downstairs.
2.The Riverside
5 St George Wharf SW8.
Draught
Peroni, an excellent rosé,
a choice
of cocktails; a modern space
in the shiny
St. George residential develo
pment.
The food’s not always great
but the
cheeseburger satisfies, and
we liked
the look of the big home-b
aked focaccias
topped with pizza flavouring
s.
4. Green and Red
51 Bethnal Greeen Rd. E1 6LA This tequila bar is
always crowded but the staff really know and care
about tequila, which is served neat or mixed
in cocktails. Appetizers and service are great, too.
3. HAWKSMOOR
157 Commercial St, E1 6BJ
The cocktails at this American-style bar are
tremendous. To eat, try snacks and
appetizers at the bar or a shrimp cocktail
at the table with monstruous, juicy
Madagascan shrimps on lettuce ribbons.
Cocktails for 2 with light meal and service
around £55.
5. Eclipse NW6
Fresh tropical fruit cocktails and an
283–285 West End Lane NW6 1RD
We liked
draws at this new branch of Eclipse.
attractive outdoor terrace are the
infused
fruit
ion
pass
the Koshiku, made with
refreshing watermelon martini and
with lime leaves.
CUSTOMER
0. Greet and ask if customers are
ready to order.
0. Respond to greeting and say you are ready.
1. Ask for order.
2. Say you want a cocktail and ask for cocktail
menu.
3. Offer the cocktail menu.
4. Ask information about Pina Colada.
5. Give brief explanation.
6. Say you don’t like coconut, ask for a cocktail
with vermouth.
7. Suggest Americano or Negroni.
8. Ask about the difference between the two.
9. Give brief explanations.
10. Choose Americano, because it is less strong.
SCORE: .................../30
3 POINTS FOR EACH CORRECT ITEM
Understand drink and snack orders
Kate, David, Laura and Max are at the Groucho, a bar well known for its selection of beers,
whiskies and also for its cocktails. Read the statement, then listen to the conversation and tick (✓)
the statements as true (T) or false (F).
4
T
F
T
F
T
F
T
F
T
F
2
TRACK
14
1.
2.
3.
4.
5.
Kate will have a cocktail called Royal Silver.
It’s a very strong cocktail.
This cocktail is made mainly of champagne.
David will have a malt whisky.
He will have his whisky on the rocks.
T
F
T
F
T
F
T
F
T
F
6. Laura will have a British beer.
7. She will have a lager.
8. Max would like an unusual cocktail.
9. He will have a cocktail with gin.
10. The snacks offered include focaccia
and pizza.
SCORE: .................../30
3 POINTS FOR EACH CORRECT ITEM
SCORE: .................../20
4 POINTS FOR EACH CORRECT ITEM
Understand instructions on how to make a cocktail
2
TOTAL SCORE
Read the recipe for champagne cocktail and complete it with the missing words, as in the example.
.............
/100
Ingredients
...................................... [0]: 1 sugar cube; Angostura bitters; well ...................................... [1] Champagne; 1 teaspoon brandy.
......................................
a
[2]:
......................................
......................................
[3] the sugar cube, soaked
[5] shaped Champagne
Champagne and top up with the brandy.
and a maraschino cherry and
2 POINTS FOR EACH CORRECT ITEM
......................................
......................................
......................................
[6].
......................................
......................................
[8] with a
[4] Angostura, into
[7] over the well chilled
......................................
[9] of orange
SELF ASSESSMENT
On the basis of your scores, tick (✓) the correct box.
A = Well
B = Quite well
C = Not very well
How well can you...?
A
B
C
3 understand information about bars and other types of establishments
[10].
SCORE: .................../20
3 understand instructions on how to make cocktails
3 suggest and explain drinks and cocktails to customers
3 understand drink and snack orders
146
147