TRENTA CLIENT GUIDE.

ENGLISH
TRENTA CLIENT GUIDE.
FAQ AND HOW TO READ GAS,
ELECTRICITY, WATER AND WASTE BILLS.
the energy that knows you
1. How to prepare
the piping (connection)
for the supply of water,
electricity or gas
You need to submit a REQUEST FOR AN INSPECTION or
AN ESTIMATE FOR THE CONNECTION TO THE NETWORK:
the distributor will carry out an inspection to set out a schedule
and to plan the works for laying down the piping system, that
might include digging. It is best to submit the inspection request
30 days before the supply of the service is needed.
Requested data:
• Name, surname and taxpayer’s code of the applicant.
• Data of the building authorisation/DIA.
• Full address of the venue to be supplied (street name, street
number, flat number). Should the street number be missing
(as is the case for new constructions), enter the cadastre
parcel, either the one for areas suitable for building (p.ed.)
or areas not suitable for building (p.f).
• Power needed for the electricity meter (e.g. 3kW) and/or
the gas system (e.g. 24 kW).
• Technical specifications of the lift (if a specific meter
is required).
• Copy of an ID and written authorisation (those who must
delegate to third parties the signing of the contract need
a written declaration); only if the operation is carried out
at the desk.
If you must request an inspection to modify or move the meters
or the connection, the operation to be requested is ESTIMATE/
INSPECTION REQUEST and the required information is the one
listed under the previous item.
2. The connection
already exists but
the gas meter is missing
The operation is the drawing up of the NATURAL GAS
CONTRACT: once the system is acknowledged to be preset a
nd clamp has been fitted, you should ask the plumber
for the documentation needed to install the meter:
• Compulsory technical attachments (attachment I)
of the system: provided by the plumber.
• Photocopy of the plumber’s enrolment with the Chamber
of Commerce; provided by the plumber who is laying down
the system.
The contract request has to be submitted about 15 days before
the service is to be supplied.
Requested data:
• Name, surname and taxpayer’s code of who is to become
the contract holder.
• Copy/data of the building authorisation or commencement
notice (if it is the first connection/installation).
• Number of the electricity system (if the meter was installed
previously).
• Full address of the venue to be supplied (street name, street
number, flat number). Should the street number be missing
(as is the case for new constructions), enter the cadastre
parcel, either the one for areas suitable for building (p.ed.)
or areas not suitable for building (p.f).
•
•
Power needed for the boiler (shown in attachment I).
Copy of an ID and written authorisation (a written declaration
is required to delegate the signing of the contract to third
parties); only if the operation is carried out at the desk.
3. The connection
exists but the
electricity meter
is missing
The operation is the REQUEST FOR AN INSPECTION FOR THE
INSTALLATION OF A NEW ELECTRICITY METER: (see item 1).
4. The connection
exists but the
water meter is missing
Once the plumber has ascertained the suitability of the system,
the operation to be requested is the drawing up of the WATER
SUPPLY CONTRACT. The contract has to be requested about
15 days before the service is needed.
Requested data:
• Name, surname and taxpayer’s code of who is to become
the contract holder.
• Copy/data of the building authorisation or commencement
notice (if it is the first connection/installation).
• Household/non household units connected to the meter.
• Number of the electricity system (if the meter was installed
previously).
• Full address of the venue to be supplied (street name, street
number, flat number). Should the street number be missing
(as is the case for new constructions), enter the cadastre
parcel, either the one for areas suitable for building (p.ed.)
or areas not suitable for building (p.f).
• Copy of an ID and written authorisation (those who must
delegate to third parties the signing of the contract need
a written declaration); only if the operation is carried out
at the desk.
5. How to activate
a sealed meter
The operation is ACTIVATION/SUCCESSION: a contract must be
drawn up to activate a sealed meter. The distributor’s tag that
bears the system number must be removed from the meter.
Should the tag be missing, the meter bears some registration
numbers or the device number, which may be useful to identify
the meter. Besides, it is possible to read the POD code on the
new electronic meters by pressing the grey button.
After submitting the succession request to Trenta, the distributor
has up to 10 working days to re-activate gas and water meters
and up to 5 working days to re-activate electricity meters.
Requested data:
• Name, surname and taxpayer’s code of who is to become
the contract holder.
• Permanent address, where the invoice is to be sent.
•
•
•
Telephone number.
Number of the device/registration number or POD/PDR code,
given by the meter.
Copy of an ID and written authorisation (a written declaration
is required to delegate the signing of the contract to third
parties); only if the operation is carried out at the desk.
6. If the service
is being supplied,
then a contract
is still in force
In this case, the operation to be carried out is the CONTRACT
TRANSFER, namely the direct transfer of the contract with no
service interruption (even in the event of cohabiting heirs or
separations), which envisages the termination of the contract
for the previous enjoyer (current holder) and the drawing up
of a new contract for the new holder.
Requested data:
• Name, surname, telephone number and taxpayer’s code
of the previous contract holder.
• Address where to send the invoice of the final bill.
• Contract account number to be transferred or copy of a bill.
• Name, surname, telephone number and taxpayer’s code
of who is to become the contract holder.
• Permanent address, where the invoice is to be sent.
• Meter reading, if possible.
• Copy of an ID and written authorisation (those who must
delegate to third parties the signing of the contract need
a written declaration); only if the operation is carried out
at the desk.
If such data cannot be gathered, you must provide:
• Copy of the rent contract.
• Self-declaration, on unstamped paper, of being the service
holder.
• Number of the device/registration number or POD/PDR code,
given by the meter.
• Name, surname, telephone number and taxpayer’s code
of who is to become the contract holder.
• Permanent address, where the invoice is to be sent.
• Meter reading, if possible.
• Copy of an ID and written authorisation (those who must
delegate to third parties the signing of the contract need
a written declaration); only if the operation is carried out
at the desk.
7. How to activate
or transfer the service
when the former
holders are defaulting
These events can be tracked down by specific tags the
distributor places on the meter (excluding tele-managed
systems) when the contract with Trenta SpA is drawn up.
In such cases, in order to activate/transfer the service, the
following information is necessary (aside from the previously
listed one):
•
•
•
•
Copy of the duly registered rent contract or copy of the
purchase deed.
Copy of an ID.
Copy of the taxpayer’s code.
Undersigned declaration, on unstamped paper, declaring
there are no links with the previous holder (who is therefore
neither a relative nor an acquaintance).
8. SUCCESSION (HEIRS)
Following the death of the service contract holder, the name
of the holder must be changed. If the new holder is a cohabiting
heir, the fixed fee will not be charged in the first invoice by filling
in the specific form (available in all Trenta offices or on the
website www.trenta.it).
9. SUCCESSION FOLLOWING A SEPARATION Following the separation between spouses, the specific selfcertification form (available in all Trenta offices or on the website
www.trenta.it) must be filled in to change the name of the holder.
In this case, the fixed fee will be charged in the first invoice.
10. How to seal an active
meter or rescind
the contract
The operation is CONTRACT TERMINATION: when a contract
holder quits the property and nobody steps in immediately after,
the termination of the contract can be requested; it envisages
the sealing of the contract by a technician.
This request has to be submitted on the last day in which
the service is enjoyed.
Requested data:
• Name, surname, telephone number and taxpayer’s code
of the contract holder.
• Contract account number to be terminated or copy of a bill.
• Address where to send the invoice of the final bill.
• Check whether the meters to be sealed are accessible or not.
• Copy of an ID and written authorisation (a written declaration
is required to delegate the signing of the contract to third
parties); only if the operation is carried out at the desk.
If you only need to terminate the contract without sealing the
meters - because another contract holder is immediately
stepping in - the operation to be carried out is the CONTRACT
TRANSFER (see item 6).
11. How to change the
installed capacity
on the electricity meter
The operation is the POWER INCREASE OR REDUCTION.
The provider has to perform this intervention within 5 working
days from the request.
Requested data:
• Name, surname, telephone number and taxpayer’s code
of the contract holder.
• Contract account number or copy of a bill.
• Check whether the meter is accessible or not.
• New capacity requested.
• Copy of an ID and written authorisation (a written declaration
is required to delegate the signing of the contract to third
parties); only if the operation is carried out at the desk.
12. How to change
the address where
the bills are to be sent
or ask for a copy
This is the case when you need to correct or update any
incorrect or incomplete information on your bill or to ask
for a copy.
Requested data:
• Name, surname and taxpayer’s code of the contract holder.
• Contract account number or copy of any bill of such service.
• Copy of an ID and written authorisation (a written declaration
is required to delegate the signing of the contract to third
parties); only if the operation is carried out at the desk.
13. HOW TO SWITCH THE ELECTRICITY SUPPLY CONTRACT FROM A NON-RESIDENT FEE TO A RESIDENT FEE
Following a change in your residence, in order to enjoy
the concessional rate you must fill in the specific selfcertification form (available in Trenta offices or on the website
www.trenta.it).
A Euro 16.00 tax on the new contract will be charged in the first
bill.
14. How to activate
the Tares (municipal
waste and service tax)
If you live in the municipality of Trento or Rovereto, when
activating the contract you may also ask for the waste tax form,
or you should know the floor space in square metres and the
cadastre data of the property (shown on the location plan)
or the name of the previous tenant.
The form is available at your local municipal offices (registry
office).
15. Contractual
expenses
These expenses vary according to the type of service, use
and consumption and are directly charged in the first bill.
Electricity:
• tax
• fixed fee
• deposit
Natural gas:
• tax
• fixed fee
• deposit
Water:
• tax
• fixed fee
• deposit
Additional charges, if any:
• Removal of seal from natural gas meter
• Seal for electricity meter
• Seal for natural gas meter
For more information please visit www.trenta.it
16. Refund
of the deposit
The deposit, charged in the first bill, will be refunded upon
termination of the contract or in the following cases:
Electricity contracts
Free market clients
Upon activating payment by direct debit (bank or post office).
Protected Categories - household use
Payment by direct debit (bank or post office).
Natural gas contracts
Free market
Upon activating payment by direct debit (bank or post office).
For clients who consume up to 5000 cubic metres per year
in the Protection Service
Upon activating payment by direct debit (bank or post office).
Water contracts
For all clients
Upon activating payment by direct debit (bank or post office).
17. Returning
the signed contract
Once the service contract has been sent to you, you must sign
ant return to Trenta only the copy bearing the “Copy for Trenta”
wording on the upper right corner.
18. Declaration
of residence
20. Cadastre data form
A form for the self-declaration of residence is available
for energy contracts. This form is required to request the
concessional electricity fees envisaged for residents.
You do not have to return the form only if you are living in the
property where the electricity supply contract is to be activated.
19. RID (direct debit
with bank) - Not with
the first bill
The first bill of a new contract is always to be paid through
the paying-in slip included in the bill.
You can then take the bill to your bank to activate the direct
debit (RID) for the automatic payment of the following bills.
The cadastre data form is provided to the customer along with
the new contract:
• when a new service contract is drawn up;
• in the event of contract variation owing to a change
in the fee or capacity increase/reduction or change of use.
Should you opt for the commercial offers of the Free Market,
the form is included in the first possible invoice.
Please keep a copy of this filled-in form since it may be useful
in the event of contract variations in future. Trenta SpA does not
archive these forms, as it only acts as an intermediary between
the end customer and the Inland Revenue.
Please contact your Cadastre office if you need assistance in
filling in the form.
ONLINE DESK www.trenta.it
The internet desk allows you to enjoy free Trenta
online services for the provision of water, electricity,
natural gas and tele-heating.
You may comfortably enjoy all services from your
home 24 hours a day, every day of the year.
Archive of the bills
The BollettaWEB service provides an
online archive of the bills issued after
the registration date at the desk.
Bollett@MAIL
With the Bollett@MAIL service you will
no longer receive paper bills, but only
bills by email. You will also receive a text
message every time a bill is sent.
Self meter reading
The self meter reading service allows
you to communicate the consumption
data of the period indicated in the bill so
that you can monitor your consumption
and pay only for what you actually use.
Contract data
You may visualise the information of the
service contract drawn up with Trenta,
such as payment method, bank, address
where the bills are sent. This is a very
handy service for clients with many
active contracts.
Payment status
This service allows you to view
the invoices issued that are still due
or for which no payment has been
acknowledged.
Consumption visualisation
A quick and easy way to check your
consumption in a specific period.
How to sign up
for online services
Subscribing is free-of-charge, just as
all the available services.
All the information required to sign up
can be found on the bills. The required
codes are the following:
• Partner Code (7-digit code beginning
with “2”);
• Taxpayer’s code of the holder
of the service contracts.
Once all the reference data have been
entered, you will receive an email
containing the password to access
the services
HOW TO READ A BILL
Small glossary of items found on gas, electricity, water and waste bills.
The Foglio Facile is a summary sheet of the main information, resulting from the suggestions of Trenta clients.
Foglio Facile
Foglio Facile - Back
MEZZOLOMBARDO via Milano, 10
venerdì
8:00-14:00
8:00-16:00
8:00-12:00
8:00-16:00
8:00-12:00
8:00-12:00
8:00-12:00
8:00-12:00
8:00-12:00
8:00-12:00
8:00-12:00
8:00-12:00
8:15-12:30
8:15-12:30
8:15-12:30
14:00-16:00
8:15-12:30
14:00-16:00
8:15-12:30
8:15-12:30
8:00-12:20
8:00-12:20
8:00-12:20
13:20-17:00
BORGO VALSUGANA corso Ausugum, 34
8:00-12:00
8:30-12:30
LEVICO TERME via Marconi, 14
Trenta and
client ID details
8:00-12:00
8:30-12:30
14:00-16:30
ARCO via Frumento, 8
8:15-12:30
TUENNO piazza Liberazione, 2
8:15-12:30
8:30-12:30
RIVA DEL GARDA via Ardaro, 27
TIONE DI TRENTO via Stenico, 11
PANCHIA' località Salece
8:15-12:30
8:15-12:30
8:00-12:20
8:00-12:20
14:30-16:30
posta
Trenta Spa via Fersina, 23 - 38123 Trento
fax
0461/362332
e-mail / web
[email protected]
www.trenta.it
5XXXXXX
PAGAMENTO E SCADENZA DELLA BOLLETTA
La bolletta deve essere pagata entro la data di scadenza indicata sul riepilogo. In ogni caso il termine di
scadenza del pagamento non sarà inferiore a venti giorni dalla data di emissione della fattura.
La bolletta può essere pagata:
- con addebito permanente in conto corrente bancario o postale, presso la propria banca o ufficio postale
(Codice Azienda / Sia 97X38);
- utilizzando il bollettino bancario ! freccia", senza alcun onere, presso Unicredit Banca, Casse Rurali
Trentine e Banco Popolare di Verona e Novara; presso tutte le altre banche, con eventuali oneri a carico
del Cliente; il bollettino ! freccia" è anche pagabile tramite i servizi Internet Banking delle maggiori
banche.
- a mezzo bollettino di c/c postale precompilato allegato alla bolletta, se richiesto dal Cliente al numero
verde 800.99.00.78, con l'addebito delle relative spese di commissione.
- nelle ricevitorie abilitate al servizio Lottomatica, per importi fino a 1.500 Euro, utilizzando l'apposito
codice a barre e con l'addebito delle relative spese di commissione.
E' possibile la rateizzazione di quanto dovuto, nei casi previsti dall'Autorità per l'Energia Elettrica e il Gas,
come da delibera n.229/01 per il gas naturale e n.200/99 per l'energia elettrica. Tale richiesta di
rateizzazione deve essere comunicata al numero verde 800.99.00.78 almeno 10 giorni prima della
scadenza della fattura.
In caso di pagamento posticipato saranno addebitati gli interessi per i giorni di ritardato pagamento,
nella misura del tasso di riferimento BCE, incrementato di 3,5 punti percentuali. Il mancato pagamento
può determinare la sospensione della fornitura, come previsto dal vigente regolamento. Eventuali importi
fatturati per attività diverse dalla somministrazione del servizio possono essere pagati separatamente
previa comunicazione al numero verde 800.99.00.78 almeno 10 giorni prima della scadenza della fattura.
COPIA PER LA BANCA
Cod. Identific. pagamento
97x38 5xxxxxxx100xxxxxx
cCoord. Bancarie Creditore
ITxx Cxxx xxxx xxxx xxxx xxxx xxx
Data di scadenza
10/10/2012
A favore di
TRENTA S.P.A.
codice debitore assegnato dall'azienda:
NOTA PER LA BANCA: per l autorizzazione permanente di addebito in c/c, la banca deve compilare in ogni
sua parte il modello RID utilizzando le informazioni sopra riportate e inserirlo nel sistema informatico.
NOTA PER IL CLIENTE: ricordiamo che la domiciliazione dei pagamenti a mezzo c/c bancario o postale
(RID), se previsto dalla tipologia contrattuale, sostituisce la richiesta di deposito cauzionale o, se già
versato, ne prevede il rimborso maggiorato degli interessi maturati al tasso legale.
BOLLETTE NON PAGATE
Data
Ricordiamo che la bolletta deve essere pagata entro la data di scadenza, onde evitare la sospensione
della fornitura.
Se ha già pagato, per favore ignori l'eventuale sollecito ricevuto.
Se deve ancora pagare, consigliamo di farlo subito, nelle modalità indicate nel paragrafo "Pagamento e
scadenza della bolletta".
Se è in corso la sospensione della fornitura, può evitarla inviando tempestivamente la documentazione
dell'avvenuto pagamento al numero di fax 0461 362.447 o all'indirizzo email [email protected].
Se paga dopo che la fornitura è stata sospesa, addebiteremo le spese previste per la sospensione e
riattivazione, pari a # 72,98 per energia elettrica (ridotte ad # 59,49 nel caso di utenze già predisposte
per la telegestione $ commi 19.3 e 24.1 all. ! B" delib. AEEG n. 348/07), # 146 per la fornitura di Gas ed
# 100 per la fornitura di Acqua. La fornitura sarà ripristinata dopo il riscontro dell'avvenuto pagamento.
/
/
(non scrivere o danneggiare la zona sottostante)
ATTENZIONE! NON STACCARE IL CODICE A BARRE!
Cod. esenzione 1
PAGA LE TUE BOLLETTE COMODAMENTE SOTTO CASA E SENZA FARE
FILE PRESSO I PUNTI VENDITA LOTTOMATICA SERVIZI ABILITATI
ALL'INCASSO.
Details about
due dates,
payment
methods, and
technical,
business and
operational
information
Paying-in slip,
on which the
client details
and the amount
due are already
filled in (not
included
in case of
automatic bank
direct debit)
G
A
O
Il pagamento* può essere effettuato in contanti, con carta PagoBancomat o con
carte prepagate Lottomaticard**.
Cerca il punto vendita più vicino a te su www.lottomaticaservizi.it
Coupon for
payment with
Lottomatica
I SERVIZI CHE CERCHI, TUTTI SOTTO CASA.
Ecco il codice a barre da presentare al ricevitore
EURO 290,26
Cin importo
Cos. divisa E
Cin intermedio
Trenta S.p.A., società di vendita e gestione commerciale
dei servizi di acqua, energia elettrica, fognature, gas
naturale, igiene urbana, teleriscaldamento
Cin complessivo
General notices
Spett. Banca si autorizza l’addebito sul conto
Payment
situation
Alla data 21/08/2012 tutte le fatture risultano
pagate
giovedì
8:00-20:00
8:00-12:00
8:00-12:00
codice SIA 97X38 (*)1 TRENTA S.P.A.
Debitore
NOME CONGOME
Total amount
and due date
Gentile Cliente, l’importo totale da pagare è di euro 290,26
Il pagamento dovrà avvenire entro il 10/10/2012
Per il pagamento si prega di utilizzare l'allegato bollettino
mercoledì
8:00-20:00
8:00-16:00
8:00-16:00
dati per attivazione/modifica/revoca
>000023XX>P<97X38XXXX5XXXXXX100XXXXXXX>0+ITTxx Cxxx xxxx xxxx xxxx xxxx xxx>1>>E+7z>
* Prezzo medio comprensivo di tutte le componenti (quote fisse, variabili, imposte, IVA), arrotondato alla seconda cifra decimale
** Prezzo medio non significativo
*** T= servizio di tutela/maggior tutela, L = mercato libero.
martedì
8:00-20:00
8:00-12:00
8:00-12:00
13:30-15:30
8:00-12:00
14:00-16:00
COGNOME NOME
VIA FERSINA 23 - TRENTO 38123 TN
Summary of
services used
and amount for
every service
290,26
Importo da pagare (euro)
Gentile Cliente,
Le ricordiamo che la domiciliazione dei pagamenti a
mezzo conto corrente bancario o postale (RID), ove
la tipologia contrattuale lo consenta, sostituisce la
richiesta di deposito cauzionale.
Se non utilizza ancora tale modalità di pagamento delle
fatture, quindi, La invitiamo a rivolgersi presso la Sua
Banca o presso l ‘Ufficio Postale per richiedere la
domiciliazione dei pagamenti: potrà così ottenere il
rimborso del deposito cauzionale laddove già versato, oltre
ad avere la comodità di un puntuale ed automatico
addebito in conto corrente dell importo delle bollette il
giorno della scadenza.
Sul nostro sito www.trenta.it potrà trovare il dettaglio delle
tipologie contrattuali esenti dalla richiesta di deposito
cauzionale in presenza di domiciliazione bancaria o postale
dei pagamenti.
Qualora Lei non sia già registrato, infine, Le ricordiamo che
l ‘attivazione del servizio Bollett@mail di Trenta consente di
ricevere in posta elettronica o vedere sul sito www.trenta.it
la propria fattura senza costi aggiuntivi e al momento della
sua emissione.
PERGINE VALSUGANA viale Venezia, 2/E
ADDEBITO AUTOMATICO IN CONTO CORRENTE - RID
Filiale (CAB)
Importo (euro)
225,31
64,95
lunedì
8:00-20:00
ROVERETO via Manzoni, 24
RECAPITI E RECLAMI
Firma
Prezzo medio*
(euro)
0,25
1,14
Consumo U.M.
888 kWh
57 mc
Periodo riferimento
19/07/12 - 18/09/12
19/07/12 - 18/09/12
NUMERO VERDE 800.99.00.78
TRENTO via Fersina, 23
Billing address
del 20/09/2012
fatt. 41XXXXXXXX
fatt. 41XXXXXXXX
EURO 290,26
Protocollo 5XXXXXX100XXXXXX
Riepilogo fatture
Energia elettrica (T)***
Gas naturale
(T)***
TRENTA INFORMAZIONI COMMERCIALI
COPIA PER IL CLIENTE
CONGOME NOME
VIA FERSINA 23
38123 TRENTO TN
Cod. Identific. pagamento
97x38 5xxxxxxx100xxxxxx
Client code
cCoord. Bancarie Creditore
ITxx Cxxx xxxx xxxx xxxx xxxx xxx
Codice Fiscale: TRNTRN23V38T123N
Trenta details
Motivo del pagamento
Protocollo n. 5xxxxxxx100xxxxxx
www.trenta.it
[email protected]
COGNOME NOME
5xxxxxx
Codice Partner
2xxxxxx
Conto Contrattuale
Data di scadenza
10/10/2012
Via Fersina, 23 - 38123 TRENTO
Cliente
A favore di
TRENTA S.P.A.
TRENTA S.p.A.
Direct debit
details
Debitore
NOME CONGOME
Servizi Online attivi:
nessun servizio attivo.
Scopra subito i vantaggi
dei servizi online su
www.trenta.it
Codice Cliente: 5xxxxxx
COGNOME NOME
VIA FERSINA 23 38123 TRENTO
... pag.
seguente ->
dati per attivazione/modifica/revoca
IL BOLLETTINO PUO’ ESSERE PAGATO PRESSO
QUALSIASI SPORTELLO BANCARIO
- come contattarci e dove trovarci
- addebito automatico in conto corrente - RID
(415)8XXXX9900XXXX(8020)5XXXXXX100XXXXXXXX(3902)029XXX
Importo
290,26
*Sono consentiti pagamenti in contanti per un importo massimo pari a 999,99 #; sono altresì consentiti pagamenti
con carta PagoBancomat e carte prepagate Lottomaticard non superiori a 1.500,00 #.
Entrambi gli importi menzionati sono da considerarsi comprensivi della commissione.
** Lottomaticard, Lottomaticard Easy e PayPal
Summary schedule
Detailed schedule
TRENTA S.p.A.
Via Fersina, 23 - 38123 TRENTO
tel: 0461/362.330 - fax: 0461/362.332
C.F. - Reg. Imp. e P.IVA 01812630224 Cap. Soc. Euro 17.181.410,00 i.v.
email: [email protected] - http://www.trenta.it
per informazioni e reclami ci può contattare
al numero verde, all'indirizzo e-mail [email protected]
o scrivendo a Trenta S.p.A. via Fersina, 23 38123 Trento
Market category
fornitura di VIA FERSINA , 23
38123 TRENTO
F2: 1.248
F3: 1.342
424
225,31
F3
10/10/2012
0,00
20,48
317
293
289
242
lug-12
giu-12
apr-12
mar-12
mag-12
dic-11
feb-12
nov-11
gen-12
ott-11
F1 o monoraria
IA
F2
279
consumo fatturato: F1: 296 F2: 228 F3: 364
C
O
IVA
0,03
204,80
set-11
96,80
86,49
21,51
0,03
363
357
324
294
P
euro
servizi di vendita
servizi di rete
imposte
oneri diversi da quelli dovuti per la fornitura
imponibile
392
378
scadenza
periodo di conguaglio: 01/07/2012 - 31/08/2012
consumo rilevato: F1: 257 F2: 208 F3: 322
consumo medio giornaliero: F1: 4,15 F2: 3,35
20,48
TOTALE BOLLETTA
225,31
Contract
number (needed
for self meter
reading)
unità di misura: kWh
consumo annuo: F1: 1.362
ago-12
888
QUADRO SINTETICO
F3: 5,19
commercializzazione vendita
quantità
totale
Euro
cod.
IVA
Summary
charges
18/09/2012
UM
fascia
rilevata fatt.
stima fatt.
rilevata
rilevata
stimata
kWh
F1
4.263
4.308
4.375
4.520
4.604
F2
3.775
3.820
3.871
3.983
4.048
F3
6.280
6.335
6.435
6.602
6.699
Comunicazioni A.E.E.G.
verifichi in ultima pagina, nello spazio dedicato, la presenza di eventuali comunicazioni da parte dell'Autorità per l'energia elettrica e il gas
segnalazione guasti - pronto intervento
tel. orario ufficio 0464.550384 - fuori orari
ufficio 0464.520333
distributore: Alto Garda Servizi spa
(attivo 24 ore su 24 tutti i giorni dell'anno)
Imposta di bollo assolta in modo virtuale autorizzazione N.4063/2003 del 24/01/03 dell'Agenzia delle Entrate di Trento
Pag. 3
di 10
Type and number
of meter and
readings.
If you have a
tele-managed
meter, readings
are divided into
time slots
(F1, F2 and F3)
Notices by
the Regulatory
Authority for
Electricity
and Gas
€/cliente/mese
€/cliente/mese
€/cliente/mese
€/cliente/mese
2,500000
2,500000
-1,130000
-1,130000
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
0,097020
0,097020
0,086310
0,086310
0,011540
0,011540
0,011540
0,011540
0,000490
0,004140
0,008100
0,000490
0,004140
0,008100
0,012200
-0,000650
-0,000650
2,50
2,50
-1,13
-1,13
10
10
10
10
2,74
energia - F1
energia - F2+F3
dispacciamento - F1
dispacciamento - F2+F3
componenti di perequazione
01/07/2012
01/08/2012
01/07/2012
01/08/2012
01/07/2012
01/08/2012
01/07/2012
01/08/2012
01/07/2012
-
31/07/2012
31/08/2012
31/07/2012
31/08/2012
31/07/2012
31/08/2012
31/07/2012
31/08/2012
31/07/2012 da 0 a 153
da 153 a 224
da 224 a 377
01/08/2012 - 31/08/2012 da 0 a 153
da 153 a 224
da 224 a 377
oltre 377
01/07/2012 - 31/07/2012
01/08/2012 - 31/08/2012
totale servizi di vendita
112
145
251
279
112
145
251
279
153
71
139
153
71
153
47
363
424
servizi di rete
quota fissa
quota fissa
19/07/2012 - 31/07/2012 - 1 mese
01/08/2012 - 31/08/2012 - 1 mese
quota potenza
quota potenza
19/07/2012 - 31/07/2012 - 1 mese
01/08/2012 - 31/08/2012 - 1 mese
quota variabile
quota variabile
€/cliente/mese
€/cliente/mese
€/kW/mese
€/kW/mese
01/07/2012 - 31/07/2012 da 0 a 153
da 153 a 224
da 224 a 377
01/08/2012 - 31/08/2012 da 0 a 153
da 153 a 224
da 224 a 377
oltre 377
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
€/kWh
10,87
14,07
21,66
24,08
1,29
1,67
2,90
3,22
0,07
0,29
1,13
0,07
0,29
1,24
0,57
-0,24
-0,28
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
10
82,90
85,64
totale acconti bollette precedenti per quote energia su 145 kWh
F1: 32,66%
contatore: 08T4E5XXXXXXXXXX di tipo elettronico trattato a fasce
30/06/2012
18/07/2012
31/07/2012
31/08/2012
19/07/2012 - 31/07/2012 - 1 mese
01/08/2012 - 31/08/2012 - 1 mese
19/07/2012 - 31/07/2012 - 1 mese
01/08/2012 - 31/08/2012 - 1 mese
quota energia
componente di dispacciamento
Summary
of major
information:
consumption,
relevant period,
amount due and
due date
Consumption
pie chart
F2+F3: 67,34%
F1: giorni feriali dalle 8.00 alle 19.00
F2+F3: giorni feriali dalle 0.00 alle 8.00 e dalle 19.00 alle 24.00 + sabato, domenica e festivi
letture
prezzi unitari
Euro
quota fissa
O
P
riepilogo consumi
kWh
consumo
importo euro
descrizione IVA
unità di
misura
servizi di vendita
componente di dispacciamento
servizio di maggior tutela
tipologia di contratto: usi domestici residenti oltre 1,5 KW e fino a 3,0 KW - D2
codice POD: IT028EXXXXXXXX
contratto n. 11XXXXXX
tensione: BT Monofase 220V
data attivazione 01/01/2010
potenza impegnata (contrattuale): 3,00 kW
potenza disponibile: 3,30 kW
Escluso Iva art.15
Iva 10%
TOTALE IVA
(IVA ad esigibiltà immediata)
scaglione
C
conto contrattuale 5XXXXXX
periodo fatturato
periodo
IA
energia elettrica
codice partner 2XXXXXX
codice fiscale TRNTRN23V38T123N
19 Luglio 2012
18 Settembre 2012
Quadro di dettaglio
Periodo di consumo a saldo
cliente COGNOME NOME
fattura n° 41XXXXXXXXX
emessa il 20/09/2012
Service the
sheet refers to
0,500000
0,500000
-14,91
10
0,50
0,50
10
10
1,00
0,470000
0,470000
3,00
3,00
1,41
1,41
10
10
2,82
0,031615
0,079095
0,133835
0,031615
0,079095
0,133835
0,172635
153
71
139
153
71
153
47
4,84
5,62
18,60
4,84
5,62
20,48
8,11
10
10
10
10
10
10
10
68,11
totale servizi di rete
71,93
totale acconti bollette precedenti per quote variabili su 145 kWh
-8,06
10
7,92
9,62
10
10
imposte
accisa
01/07/2012 - 31/07/2012
01/08/2012 - 31/08/2012
€/kWh
€/kWh
0,022700
0,022700
349
424
17,54
totale imposte
17,54
totale acconti bollette precedenti per imposte su 71 kWh
-1,61
10
0,03
EC
oneri diversi da quelli dovuti per la fornitura
interessi di ritardato pagamento
0,03
totale oneri diversi da quelli dovuti per la fornitura
0,03
Acconti
servizi di vendita
Pag. 4
di 10
Details of all
the costs
and total
amounts due
Prezzi monorari e biorari
One time-slot pricing
(monorario) applies to all the
times of the day, while two timeslot pricing (biorario) changes
based on the time and day
electricity is used.
Information on
units of measure,
readings and
consumption
ELECTRIC
POWER
Summary
schedule
Mercato libero
Market where electric energy
supply economic and contractual
conditions are agreed by the
parties and not regulated by the
Electricity and Gas Authority.
Since 1 July 2007 all the
customers can choose their
electricity provider and the
related supply conditions freely.
Invoices marked with the
wording “mercato libero” (free
market) bill electricity based
on a free-market contract,
under the conditions of the offer
accepted.
Servizio di maggior
tutela
Electricity supply service under
the economic and contractual
conditions established by the
Electricity and Gas Authority.
POD (Punto di prelievo)
Alphanumeric code identifying
with certainty the physical point
where electricity is delivered
by the provider to the end
customer.
Tipologia di contratto
Resident/non-resident
household): for customers
registered only as households.
Other uses: for uses other than
the use mentioned above (shops,
offices, garages/common
services, etc).
Tipologia offerta
Business name of the contract
offered to the customer (for
instance Sconto Energia Trenta,
Energia Trenta Bioraria, etc.).
Potenza impegnata
(contrattuale)
Power demand of the customer
upon execution of the contract.
Potenza disponibile
Maximum deliverable power,
above which power supply may
be interrupted as the meter
trips.
kWh (kilowattora)
Unit of measure of electricity,
consisting in the power used
by a 1 kW appliance in 1 hour.
Electricity consumption is billed
in kWh. Electricity consumption
is billed in kWh.
kW (kilowatt)
Unit of measure of power.
Committed power and available
power are stated in kW on the
bill.
Fasce orarie
The price of electricity changes
based on the time electricity is
used: power is more expensive
during daytime as the demand
for electricity is higher, while
it is cheaper in the evening,
at night, on Saturdays and on
holidays.
All the electronic meters
installed are programmed to
register the consumptions of
the customer distinguishing
the time slot in which these
consumptions occur (F1, F2, F3).
Time slots are defined by the
Electricity and Gas Authority.
Time slot F1 (peak hours)
From Monday to Friday: from
8:00 a.m. to 7:00 p.m., national
holidays excluded.
Time slot F2 (intermediate
peak hours)
From Monday to Friday: from
7:00 a.m. to 8:00 a.m. and from
7:00 p.m. to 11:00 p.m. national
holidays excluded. Saturday:
from 7:00 a.m. to 11:00 p.m.,
national holidays excluded.
Autolettura
Reading performed by the
customer from the display of
its meter and reported to the
provider.
Consumi rilevati
Kilowatt-hours consumed
between two recorded readings
or self-readings. They are
hence equal to the difference
between the number displayed
on the meter at the time of
the latest recorded reading (or
self-reading) and the number
displayed on the meter at the
time of the previous recorded
reading (or self-reading).
Consumi fatturati
Kilowatt-hours invoiced in the
bill for the relevant period. There
may be a difference between
recorded consumption and billed
consumption. This difference
may result from the fact that
estimated consumption are
added to recorded consumption
or from the type of offer.
Consumi stimati
Alleged consumption, used
in the absence of recorded
readings (or self-readings),
based on the client’s
consumption in the previous
years.
Detailed schedule
Corrispettivi unitari
Prices paid by the customer for
each kWh of electricity.
Scaglioni
The energy charge is divided
into annual consumption tiers.
Each of these is associated with
a different price per kWh: the
lower the consumption level, the
lower the price.
Sconto
Price reduction that can be
stated as an absolute value
(Euros) or as a percentage on a
reference price.
Time slot F3 (off-peak hours)
From Monday to Saturday: from
12 midnight to 7:00 a.m. and
from 11:00 p.m. to 12 midnight.
Sunday and holidays: all the
hours of the day.
Amounts billed
Time slot F2+F3 (or F23)
From 7:00 p.m. to 8:00 a.m. on
all weekdays, Saturdays,
Sundays and holidays. In other
words, this time slot includes
the hours belonging to the two
time slots F2 and F3 (applicable
only to households).
Quota fissa
Lettura rilevata
Number displayed on the
meter at a certain date (reading
date), number recorded by the
distributor who reported it to the
provider.
Servizi di vendita
Costs that the provider incurs to
purchase and resell electricity to
the end customer.
This item includes all fixed
costs, i.e. the amounts due
regardless of consumption
levels. Its unit of measure is
usually Euro/customer/month.
between electricity supply and
demand at any time.
In the measures establishing
or changing the economic
conditions for protected
categories, this item is called
PD (prezzo dispacciamento)
[dispatching price] and it is
adjusted on a 3-month basis by
the Electricity and Gas Authority.
Componente di
dispacciamento
(fixed share and variable share)
This item includes a part that
is credited to the customer
regardless of its consumption
levels (fixed share, with a - sign)
and a part that is debited to the
customer in proportion to its
annual consumption levels.
Perdite di rete
Natural electrical dispersion
occurring during the transport
of electricity from the power
station to the point of delivery.
Servizi di rete
Activities allowing providers
to transport electricity on
transmission networks to
deliver it to end customers. On
the bill, the amounts paid for
these activities are divided into
Quota fissa (Fixed charge), Quota
variabile (Variable charge) and
Quota Potenza (Demand charge).
Quota potenza
Amount due in proportion to
committed power. Its unit of
measure is Euro/kW/month (for
instance, if a customer has a
committed power of 3 kW with
a unit price of 0.4278 Euro/kW/
month, this customer will pay
3x0.4278 = 1.28 Euros on a
monthly basis).
Quota variabile
) It includes all the amounts
due relating to the quantity
of electricity transported on
the network to meet the end
customer’s power demand. Its
unit of measure is Euro/kWh.
Bonus elettrico
Instrument allowing
economically disadvantaged
families to save money on their
electricity bill.
The electricity bonus applies
also in case of physical
disadvantage, i.e. in case a
person with a serious disease
has to rely on electro-medical
equipment to survive. More
information on the parties
entitled to the electricity bonus
and on how to apply for it
are available on the website
ww.autorita.energia.it.
Quota energia
Imposte
Dispacciamento
• For resident households with
committed power up to 3 kW,
the first 150 kWh per month
are tax-exempt. iI consumption
exceeds 220 kWh per month,
those 150 kWh that were
This item includes energy
purchase and dispatching costs
incurred by the provided. These
costs are stated in Euro/kWh.
It covers the costs of the
dispatching service, i.e. the
service ensuring the balance
Power supply is subject to the
following taxes:
previously exempt are recovered
progressively.
measures for the areas where
water is abstracted;
• For households with power
above 3 kW or for nonresident households, a tax rate
multiplied by each kWh applies
to the whole consumption,
without exemptions.
• water treatment, intended to
make it drinkable and suitable
for human and food use;
• For non-household uses
with consumption up to 200,000
kWh per month a tax rate for
each kWh is applied to the
quantity consumed. A lower tax
rate applies to consumption
ranging from 200,000 kWh to
1,200,000 kWh per month. For
consumption above 1,200,000
kWh per month, the share of
consumption exceeding 200.000
kWh is subject to a fixed
amount.
• IVA (VAT) applies to the total
cost of service. The current tax
rate for power supply is 10% for
household customers and 22%
for other uses.
Domiciliazione
bancaria/postale
Bills are automatically debited
from the customer’s current
account. The customer keeps
on receiving invoices, but
without the paying-in slip. The
bank always pays on the exact
due date.
Deposito cauzionale
Amount the seller charges the
customer as a deposit.
•Tank storage, water
network distribution to
meters. Everything occurring
downstream of the meter is no
longer part of integrated urban
water management (internal
water system, drinkable water
treatment devices if any,
autoclaves, etc.).
Servizio di fognatura
waste water discharge and
conveyance to a treatment
plant. Pre-treatment by means
of a “cesspool/cesspit” or a
“septic tank” (e.g. in country
houses where there is no
sewage network) is not part
of “Integrated urban water
management”.
Servizio di depurazione
Treatment of wastewater
transported through the sewage
system before purified water is
released into the environment
(river, lake).
level (e.g. Municipality of Trento,
household use: from 0 to 12.5
m3/month, from 12.5 to 25 m
m3/month, above 25 m3/month.
A customer consuming 23 m3
on a monthly basis will pay
the first-tier price for the first
12.5 m3 and the second-tier
price for the remaining 10.5 m3
delivered.
Tiers vary based on the
municipality.
Domiciliazione
bancaria/postale
Permanent debit of the payment
on the transactional account
specified by the customer.
Deposito cauzionale
Bills are automatically debited
from the customer’s current
account. The customer keeps
on receiving invoices, but
without the paying-in slip. The
bank always pays on the exact
due date.
Metro cubo d’acqua
Is equivalent to 1,000 litres.
Tipologia di contratto
Household use: for customers
registered as households;
Other uses: for uses other
than the use mentioned above
(shops, offices, common
services, etc).
Consumi fatturati
Cubic metres invoiced in the
bill for the relevant period.
There may be a difference
between recorded consumption
and billed consumption. This
difference may result from the
fact that estimated consumption
are added to recorded
consumption.
Detailed
schedule
WATER
Summary
schedule
Your water bill allows you to pay
for the so-called “Integrated
urban water management”, i.e.
for all the activities that allow
you to get drinkable water to
your house and to transport and
treat wastewater.
It includes 3 services:
Servizio acquedotto
drinkable water supplied to all
houses, It includes:
• water abstraction from
natural sources (springs,
aquifers) including
environmental protection
Corrispettivi unitari
Amount paid by the customer
or each cubic metre of water.
Quota fissa
This item includes all fixed
costs, i.e. the amounts due
regardless of consumption
levels. Its unit of measure is
usually Euro/customer/month
Quota variabile
It includes all the amounts
due, whose total value depends
on the quantity of water
transported on the network to
meet the end customer’s water
demand. Its unit of measure is
Euro/m3.
Scaglioni
Some unit prices have a
different value based on
monthly consumption tiers.
Each of these ranges from a
minimum level to a maximum
WASTE
TARIFF
(TARES)
What is the actual waste
tariff?
Since 2013 the Municipalities
of Trento and Rovereto have
implemented the new national
regulation by adopting actual
waste measurement systems.
The tariff results from the sum
of a fixed charge, determined
based on the fixed costs of
the urban waste management
system (for instance street
sweeping and cleaning, etc.)
and a variable charge based on
the volume in litres of residual
waste produced by each
customer.
How is the actual waste
tariff calculated?
The fixed charge for households
is determined based on the
surface of the premises and
the number of household
members, whereas the fixed
charge for clients other than
households depends on tariffs
that vary based on the category.
The new tariff is defined as
“actual” waste tariff because
the amount due for the variable
charge is determined based
on the volume of residual
waste actually produced by
each client. As far as clients
provided with a container are
concerned, the number of
times this container is emptied
will be recorded by means of
an electronic device that can
“read” the other electronic
device mounted on every
container. As regards clients
that are not provided with a
container, the quantity of waste
they produce will be measured,
as they must use specific bags
with a capacity of 30 litres.
Minimum compulsory
volume
In order to prevent waste from
being disposed of improperly, a
minimum compulsory volume
of waste to be billed in any
case has been established. For
households, it is calculated in
litres per member based on
240 litres per year for a single
person plus 120 litres for every
additional household member
(e.g. 3 members = minimum
compulsory volume of 480 litres
per year). For clients other
than households, the value is
calculated in litres per square
metre of the premises. In any
case, the minimum number of
times the container is emptied
associated with the applicable
volume will be taken into
account for clients provided
with a container (e.g. family
with 3 members and 120 l
container = minimum 480 litres
= container emptied 4 times),
even if actually at the end of
the year the container proves
to have been emptied less
frequently. As far as clients not
provided with a container are
concerned, the amount of the
minimum compulsory volume
associated with the minimum
set of bags will be billed.
Where can I get bags?
Each client is provided with
a container or a set of bags
matching the minimum
compulsory amount (e.g. a
single person, whose minimum
amount is 240 litres, will be
given a set of 8 bags, while a
4-member family associated
with 600 litres will be given 20
bags). If you use the whole first
set of bags provided, you can
“buy” more bags at the sale
point in Trento and Rovereto.
Bags are sold in sets of 8 items.
Reductions
The municipal regulations of
Trento and Rovereto provide for
reductions in case of household
composting and use of
incontinence pads and diapers.
Information on
units of measure,
readings and
consumption
Smc (standard metro cubo)
NATURAL
GAS
Summary schedule
Mercato libero
Market where natural gas supply
economic and contractual
conditions are agreed by the
parties and not regulated by the
Electricity and Gas Authority.
Since 2003 all the customers can
choose their gas provider and the
related supply conditions freely.
Invoices marked with the wording
“mercato libero” (free market)
bill gas based on a free-market
contract, under the conditions
of the offer accepted by the
customer.
Servizio di maggior tutela
Natural gas supply service under
the economic and contractual
conditions established by the
Electricity and Gas Authority.
PDR (Punto di riconsegna)
Code consisting of 14 digits
identifying the physical point
where natural gas is delivered by
the provider and collected by the
end customer. As it identifies a
physical point on the distribution
network, this code does not
change if the customer changes
its provider.
Tipologia di contratto
Household use: an individual
using natural gas for a household
or for the premises annexed or
attached to the household from a
single point of delivery (one POD
only and one meter only).
Condominium with household
use: one point of delivery
supplies a whole building
divided into more cadastral units
housing at least one residential
unit with uses similar to
household customers.
Other uses: a customer,
whether an individual or an
entity, using natural gas for use
other than household use.
Tipologia di uso
Type of use natural gas is
intended for, for instance food
cooking and/or how water
production and/or heating
(whether individual or central).
Tipologia offerta
Business name of the contract
offered to the customer (for
instance Idea Trenta Gas, Family
Trenta Gas, etc.).
Gas meters are designed to
measure consumption in cubic
metres, but the volume of gas
changes based on the location
since temperature and pressure
affect it. The very same meter
installed in the mountains
measures a higher gas volume
than it would measure if it was
installed on the seaside. That
is why consumption is stated in
standard cubic metres on the
bills. A standard cubic metre is
one cubic metre of gas measured
at atmospheric pressure and
at a temperature of 15°C. The
Electricity and Gas Authority
has decided that bills must be
based on standard cubic metres,
which result from recorded
cubic metres multiplied by a
C coefficient, so that fair gas
charges apply to everybody.
Potere calorifico
superiore (P)
Parameter indicating the energy
supplied to the customer with
a standard cubic metre of gas.
It is used to convert the natural
gas consumption stated in cubic
metres into the gas consumption
stated as energy (a measure
relevant to end customers).
As a matter of fact, parameter
P represents the quantity of
energy found in one cubic metre
of natural gas at standard
temperature and pressure
conditions.
Coefficiente
di conversione (C)
Coefficient used to convert the
consumption measured by the
meter, stated in cubic metres,
into the billing unit of measure,
i.e. standard cubic metres.
Every Municipality has its own
C coefficient, based on altitude
and climate (for instance, if the
consumption measured by the
meter is 110 m3 and the value
of coefficient C is 1.027235, the
standard cubic metres billed will
be: 110 x 1.027235 = 112.99585
Smc).
Lettura rilevata
Number displayed on the
meter at a certain date (reading
date), number recorded by the
distributor who reported it to the
provider.
Autolettura
Reading performed by the
customer from its meter
and reported to the provider.
Relevant digits are only black
digits before the decimal point,
while red digits should not be
taken into consideration.
Consumi rilevati
Cubic metres consumed
between two recorded readings
or self-readings. They are equal
to the difference between the
number displayed on the meter
at the time of the latest recorded
reading (or self-reading) and the
number displayed on the meter at
the time of the previous recorded
reading (or self-reading).
Consumi fatturati
Cubic metres invoiced in the bill
for the relevant period. There
may be a difference between
recorded consumption and billed
consumption. This difference
may result from the fact that
estimated consumption are
added to recorded consumption
or from the type of offer.
Consumi stimati
Alleged consumption, in the
absence of recorded readings
(or self-readings), based on the
customer’s consumption in the
previous years.
Detailed schedule
Corrispettivi unitari
Prices paid by the customer for
each Scm or unit of time (days,
month, year).
Scaglioni
Some unit prices have a
different value based on annual
consumption tiers. Each of
these ranges from a minimum
level to a maximum level (e.g.
0-120 Smc; 121-480 Smc, etc.).
A customer consuming 400 Smc
on an annual basis will pay the
first-tier price for the first 120
Smc delivered and the secondtier price for the remaining 280
Smc delivered.
Sconto
Price reduction that can be stated
as an absolute value (Euros) or
as a percentage to be discounted
from a reference price.
Amounts billed
SERVIZI DI VENDITA
Sale services consist in the
different activities of the provider
to purchase and resell gas to
the end customer. The amounts
for these services include also
additional charges, if any. On
the bill these items are divided
into Quota fissa e Quota energia
(Fixed charge and Energy
charge).
Quota fissa
This item includes all fixed
costs, i.e. the amounts due
regardless of consumption.
Its unit of measure is Euro/
customer/month.
Materia prima gas
This item covers all costs
relating to the purchase of gas
raw material. In the measures
establishing or changing
the economic conditions for
protected categories, this item is
called CCI and it is adjusted on a
3-month basis by the Electricity
and Gas Authority.
Servizi di rete
Activities allowing providers to
transport gas on transmission
networks to deliver it to end
customers. On the bill, the
amounts paid for these activities
are divided into Quota fissa
(Fixed charge) and Quota
variabile (Variable charge).
Quota variabile
Variable charge
It includes all the amounts due
relating to the quantity of gas
transported on the network to
meet the end customer’s gas
demand. Its unit of measure is
Euro/Smc.
Bonus gas
Instrument allowing
economically disadvantaged
families to save money on their
natural gas bill. The gas bonus
applies only to methane gas
distributed through the grid for
the consumption in resident
households.
More information on the website
www.autorita.energia.it.
Imposte
Gas supply is subject to the
following taxes: excise (tax
on consumption), regional
surcharge (only in Regions with
ordinary statute) and VAT.
• The excise for “civil uses”
including household uses varies
based on the macro area (either
Northern and Central Italy or
Southern Italy) and based on 4
consumption tiers: 0-120, 121480, 481-1560 and above 1560
Smc/year;
• The excise for “industrial
uses” has a specific tax rate.
• The regional surcharge is
determined autonomously by
every Region with a specific
deed within the specific limits
established.
• VAT is calculated on the
sum of all the items on the bill
including excises. The tax rates
for civil/household uses are 10%
for the first 480 m3 consumed
every year and 22% for all the
other consumptions and for
fixed charges, while the tax rate
for customers with other uses
is 22%, unless the customer
applies for the reduced tax rate
under the cases provided by law.
Domiciliazione bancaria/
postale
bills are automatically debited
from the customer’s current
account. The customer keeps on
receiving invoices, but without
the paying-in slip. The bank
always pays on the exact due
date.
Deposito cauzionale
amount the seller charges the
customer as a deposit.
TRENTA DESKS
TRENTO
Via Fersina 23
Monday, Wednesday, Friday:
8:00 a.m. to 12:00 a.m.
Tuesday, Thursday:
8:00 a.m. to 4:00 p.m.
MEZZOLOMBARDO
Via Milano 10
Monday to Friday:
8:00 a.m. to 12:00 a.m.
Monday:
2:00 p.m. to 4:00 p.m.
ROVERETO
Via Manzoni 24
Tuesday, Thursday, Friday:
8:00 a.m. to 12:00 a.m.
Monday, Wednesday:
8:00 a.m. to 4:00 p.m.
PERGINE VALSUGANA
Viale Venezia 2/E
Monday to Friday:
8:00 a.m. to 12:00 a.m.
Monday:
1.30 p.m. to 3:30 p.m.
LEVICO TERME
Via Marconi 6
2nd and 4th Wednesday
of every month:
2:00 p.m. to 4:30 p.m.
PANCHIà
Località Salezze 12
Thursday:
2:30 pm. to 4:30 p.m.
Friday:
9:30 a.m. to 1:30 p.m.
TIONE
Via Stenico 11
Monday to Friday:
8:00 a.m. to 12:20 a.m.
Wednesday:
1:20 p.m. to 5:00 p.m.
BORGO VALSUGANA
Corso Ausugum 34
Wednesday and Thursday:
8:30 a.m. to 12:00 a.m.
1st and 3rd Wednesday
of every month:
2:00 p.m. to 4:30 p.m.
ARCO
Via del Frumento 8
Monday to Friday:
8:15 a.m. to 12:30 a.m.
Wednesday:
2:00 p.m. to 4:00 p.m.
CLES
Corso Dante 28
Monday, Wednesday, Friday:
8:00 a.m. to 12:30 a.m.
RIVA DEL GARDA
Via Ardaro 27
Monday to Friday:
8:15 a.m. to 12:30 a.m.
Monday:
2:00 p.m. to 4:00 p.m.
THE TOLL-FREE NUMBERS AND ONLINE SERVICES
CONTRACTS,CONNECTIONS,BILLS
METER READINGS AND CONSUMPTION
ONLINE SERVICES
Call Center and customer service for
information and to all the business
needs: activations, voltura (transfer
of contract), changeover (or take over
on sth) and cancellation of services of
electricity, natural gas, water, district
heating and waste fee.
Before using the service of selficereading pay attention to take note your
own meter reading and the access code
shown in the bill. The digits after the
decimal point (if there are) you do not
have to consider. The communication
must be made within the period
specified in the bill.
Try the online services of Trenta
Bollett@WEB
The bill can be available directly from
the internet (on the website).
Bollett@MAIL
To receive your own bill on your own
e-mail inbox.
Freecall
8.00 - 20.00
Freecall
800 990 078
8.00 - 14.00
800 224 102
Monday to Thursday
Friday
24 hours 24
on www.trenta.it