How to complete

Transcript

How to complete

ACN Broadband
in partnership with Fastweb
Order Process Guide
ORDER PROCESS
Step 1:
Make sale and complete
documentation
Step 2:
Step-by-step guide on
how to complete
documentation
Step 3:
Fastweb to contact
customer to perform
final verification and
arrange installation
Step 1:
Representative to make sale
and complete
documentation
Step 1 : Make sale and complete documentation
Sales tools
Download documents
here
1. Go to the Products section of MyACN for Representatives, under the ‘ACN Broadband’ tab:
Residential Fastweb customers
Download and print the required forms and documentation: 2 copies of the contract, 2 copies of
the direct debit (RID) form and 2 copies of “Richiesta di number portability”
Residential SKY&Fastweb customers
the direct debit (RID) form and 2 copies of “Richiesta di number portability
Business customers
the direct debit (RID) form and 2 copies of “Richiesta di number portability”
2.
With the customer’s input, complete the required forms and documentation and obtain the
customer’s signature on every copy. Please note that you must sight a valid form of identification
from the customer. You are responsible for informing the customer of all information on the
product, activation costs and promotion details.
3.
Provide to the customer with one copy of the completed contract and the other
required documentation
4.
Send a copy of the agreement, the RID direct debit form (if applicable) and the number
portability application to
Fax: 02 4823 1065
Or email: [email protected]
5.
You will also need to post the original signed documents to the following address:
ACN Italia Communications S.R.L
c/o Go Courier SRL / SkyNet
Via Lirone 2
20068 Peschiera Borromeo, Milano (MI)
Please note: The documents must be submitted by fax or email and the original documents must also
be sent via post to ensure that the contract will be processed.
Step 2:
Step-by-step guide on how
to complete documentation
Step 2: Step-by-step guide on how to complete documentation
The following documents will need to be downloaded and completed from
MyACN for Representatives
Residential Fastweb and SKY&Fastweb customers
•
•
•
Proposta di abbonamento offerta Fastweb o Sky&Fastweb
Modulo per l’addebito in conto corrente (R.I.D) - residential
Lettera di recesso o di richiesta di “linea non attiva” e/o di richiesta di “number portability” –
residential
Business customers
•
•
•
Proposta di abbonamento offerta fastweb – business
Modulo per l’addebito in conto corrente (R.I.D) – business
Lettera di recesso o di richiesta di “linea non attiva” e/o di richiesta di “number portability” business
How to complete:
‘Proposta di abbonamento
offerta Fastweb’ Residential
How to complete: ‘Proposta di abbonamento offerta Fastweb’ –
Residential
Enter in the customer’s personal details
Enter your Team ID (to ensure that
you get compensated) in the field
“Codice Autorizzativo”
Enter in both of the customer’s contact numbers (so that
they can be contacted for verification purposes).
Please note that the Mobile phone number is mandatory.
How to complete: ‘Proposta di abbonamento offerta fastweb’ –
Residential
Enter in the customer’s billing address only if it
is different from the residential address
Please attach a copy of the identification document for USIM &GO orders.
The activation of the USIM &GO option goes hand in hand with the activation of the fixed
contract and is subject to receipt of the customer identification. Without identification, the
USIM card will be not shipped
Residential
Fill in the customer’s “Codice Fiscale” at the top of
the second page of the contract
Complete the following section if the customer has selected either
Surf or Super Surf:
Select whether the customer has an existing phone line or requires a new phone line.
Complete the remainder of the section if the customer has an existing telephone line
Please note: Customers with an existing line must also complete the “Lettera di
recesso o di richiesta di “linea non attiva” e/o di richiesta di “number portability” form
Residential
Complete this section and choose the method
of payment and, if necessary, please attach the
correct modules properly filled in
In case the customer chooses the credit card
payment method, it is necessary to fill in this
section and obtain the customer’s signature
Fill the following highlighted section, select the right option and request the customer’s signature:
How to complete:
offerta SKY&Fastweb’
How to complete: ‘Proposta di abbonamento offerta SKY&Fastweb’
In this page you must enter all personal details of the Fastweb & Sky contract holder
Please be reminded that the Fastweb contract holder must the same as the Sky contract holder
First and Last Name
Date and Place of Birth
Fiscal Code
Service Address, Floor, Apartment Number, Zip Code
Contact Number and E-mail
Identification (ID Card, Driver License or Passport)
Billing Address (only if different from Service Address)
Selecting packages
and options
Select the options
or additional
services like
Ultra, Voicemail,
Fax
Select the SKY
Packages, the
optional channels,
installation type
and decoder type
Tick checkbox to
agree to transfer
your details to
SKY
Number
Portability and
Payment Options
Select new line or
enter the details
of the line to port
Enter the Direct
Debit or Credit
Card payment
details
Choose the billing
option
Signing the contract
Tick the privacy options and add
dates and signatures
Portability Letter
Please enter FIRST and LAST NAME
• Of the line holder and the number to maintain,
in case of NP
• Of the FASTWEB Contract holder, in case of NEW
LINE request
Please enter the Phone Number to port
INACTIVE LINE
Please complete only in case of ADSL ULL and WHS
technology. Fastweb will assign a new telephone
number
REVOCATION
Please complete only in case of ADSL ULL and WHS
technology. Fastweb will cancel the service with
the current provider
NUMBER PORTABILITY
Please complete in case of both ADSL and Fiber
technology, to request number retention
How to complete:
offerta Fastweb’ Business
How to complete ‘Proposta di abbonamento offerta Fastweb’ – Business
Enter in the customer’s
company details
Write down the customer’s “Codice
Fiscale”
Enter the details of the legal
representative or delegate
Enter the contact details of
the company’s technician if
applicable
Enter the location
of the service
installation
Enter in both of the customer’s contact numbers (so that
they can be contacted for verification purposes).
Please note that the Mobile phone number is mandatory.
Enter in the customer’s billing address
only if it is different from the registered
address
Enter your Team ID (to ensure that
you get compensated) in the field
“NOTE”
Complete this section if the company receives fiscal
benefits from the government. Attach the relevant
documents and send it together with the contract.
Customers can choose
the desired service
Complete this section if number
porting is required
It is possible to add an extra
telephone line which has an
additional charge
Customers must provide alternative mobile numbers to which calls may be routed in
case of trouble while the number is being ported
Complete the following highlighted sections
(select the appropriate option and obtain the
customer’s signature):
How to complete:
‘Modulo per l’addebito in
conto corrente (R.I.D)’ Residential
How to complete: Modulo per l’addebito in conto corrente (R.I.D)
– Residential
Complete the customer’s bank details and
include their social security number details
Ensure that the correct IBAN bank number is entered.
An incorrect entry may result in the delay or
rejection of the application
– Residential
Complete the full details of the bank
account holder. Please complete all fields
Confirm that you have sighted a valid form of identification as
mentioned above (please ensure that the identification is still within
its validity period)
– Residential
Obtain the customer’s signature
Please note: This section is only applicable for
customer’s wanting to cancel a current direct
debit payment method
How to complete:
‘Modulo per l’addebito in
conto corrente (R.I.D)’ Business
– Business
Ensure that the correct IBAN bank number is entered.
An incorrect entry may result in the delay or
rejection of the application
Complete the customer’s bank details and
include their social security number
details. Please note: the bank account
needs to be held by either the company or
the legal representative.
– Business
Complete the company details of
the customer and the details of the
Legal Representative or Delegate
Complete the full details of the bank
account holder. Please complete all fields
Confirm that you have sighted a valid form of identification as
mentioned above (please ensure that the identification is still within
its validity period)
– Business
Obtain the Legal Representative or
Delegate’s signature
Please note: This section is only applicable for
customer’s wanting to cancel a current direct
debit payment method
How to complete:
‘Lettera di recesso o di
richiesta di “linea non
attiva” e/o di richiesta di
“number portability’ –
Residential
How to complete: ‘Lettera di recesso o di richiesta di “linea non attiva”
e/o di richiesta di “number portability’ - Residential
Fill in the full name of the account
holder of the phone line
e/o di richiesta di “number portability’ - Residential
Obtain the existing
account holder’s
signature
How to complete:
‘Lettera di recesso o di
richiesta di “linea non
attiva” e/o di richiesta di
“number portability’ –
Business
e/o di richiesta di “number portability’ - Business
Fill in the full name of the account holder of
the phone line and the company name
e/o di richiesta di “number portability’ - Business
Indicate the numbers that
need to be ported. The
portability codes can be
obtained from the invoice of
the customer’s current
provider
Obtain the existing account
holder’s signature
How to enter customer’s
email address:
(providing a valid customer email address is mandatory)
RES: Sezione Anagrafica
Obligatory field:
Please enter a valid
customer email, to
which documents
and further
communications will
be sent
RES: Sezione Anagrafica
Documentazione
The email address will be added
to the Vital Statistics section
SHP: Selezione Anagrafica
The Email Address field (for
sending the contract) will be
removed
Email will became an obligatory
field
SHP: Selezione Anagrafica
Documentazione
The email address will be added
to the Vital Statistics section
Step 3:
Fastweb to contact the
customer to perform final
verification and arrange
installation
Step 3: Fastweb to contact the customer to perform final verification
and arrange installation
• Fastweb will conduct an internal verification process (which includes financial and coverage
checks)
• SKY will also perform an internal verification for SKY&Fastweb orders (which includes financial
and coverage checks).
• Fastweb will contact the customer to verify the order. The customer must specify on the
contract a daytime contact phone number and be available to answer the verification call as
soon as it is performed in order to confirm the order details
• Fastweb will request confirmation from the customer about the price, the contract duration,
and the current promotion(s). If needed, the customer will be called to arrange an appointment
for the service installation. Please inform the customer that Fastweb will (most likely) call from
a concealed number
Please note: Service provisioning is subject to technical availability. Fastweb will attempt to
activate the service as soon as this is possible.
•
•
•
Fastweb offers free on-site installation, only when the technology requires it. Installation costs
applies whenever customer requests a visit. For more details please refer to the Markets and
Products overview.
SKY offers on-site installation, costs may apply. For more details please refer to the Markets
and Products overview.
The customer has the right to cancel the order at no charge, up to 10 calendar days from
signing the contract.
Order Status
•
After sending the contract via fax or email , the customer will appear in your
Personal Customer List (PCL) as a “DSL-Lead” within 48 hours. If the customer does
not appear as a “DSL-Lead” it means that fax or email did not arrive
•
After five (5) business days, the “DSL lead” should appear as “DSL-SING”, “DSLDUAL” or “DSL-TRIP”
Please contact ACN Representative Services for more information on your order status
after this time.
For further information regarding the order status, please refer to your Personal
Customer List (PCL) within MyACN for Representatives.
Important: Please do not resend the contract before you have received an update on
your order status from Representative Services. Processing duplicate contracts could
cause further delays.
There is no binding period on any Fastweb contract and the customer may cancel at any
time however, if a customers cancels the contract before 24 months, they will be
charged for the activation costs. For an overview of the costs, please refer to the Market
and Products Overview document located in the Products section of MyACN for
Representatives.
Contact Information
Only customers have the right to contact Fastweb with issues or questions about their
orders. You are not allowed to contact Fastweb on behalf of your customers. Fastweb
will not provide any information concerning their customers to anyone other than the
customers themselves.
SKY&Fasweb customers may contact the dedicated support hotline at the following
number 192.000
For further information on commissions and compensation, please refer to the ACN
Compensation Plan Overview located on MyACN for Representatives.

How to complete

Transcript

Documenti analoghi

the fastweb tv monthly magazine

Unopened and sealed BALKAN SOBRANIE 250g

Viagra Dove Acquistare | Forget About Insanely High Prices