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SIGMA CONSULTING - TRAINING DIVISION S CUSTOMER SERVICE SUPPORT •Training support to the Customer Service when existing. •Full training role with Customer Service lacking or absent. 1 TECHNOLOGY Transfers - CUSTOMER SERVICE Support S GOAL: •Training support to the Customer Service when existing. •Provide full training role with Customer Service lacking or absent. Customer Training: TECHNOLOGY Transfer to allow third parties, civil or military, to use, produce and maintain purchased products. • Knowledge acquisition: o Explicit Knowledge o Tacit Knowledge •Knowledge Codify: o User manuals o Maintenance Manuals from LRU to component level •Technology Transfer: o Theoretic Training o On the Job Training 2 V/UHF Communications Equipment RT-651/N V MT 1138/P - Multic. P.S. Tray - MT 1138 - SP-2090 CP-9000/N V 3 Modules and boards A.T.E. and T.P.S. 4 KNOWLEDGE ACQUISITION AND TRANSFER CLIENT SIGMA S EXPLICIT KNOWLEDGE: • Systems documentation • Design documents for modules and boards • Production & Test documents TACIT KNOWLEDGE: • Designers Knowledge • Production Line Practice Experience • Maintenance Practice Experience SIGMA THEORETIC TRAINING • Audio-Visual Aids • System, modules and boards description • HW & SW Manuals TECHNOLOGY TRANSFERS • Production, Testing & Troubleshooting • Practical Simulation of use cases and faults • ATE for system, modules and boards THIRD PARTIES 5 OUTPUT: KNOWLEDGE CODIFY USER MANUAL KNOWLEDGE CODIFY Equipment Detailed Description MAINTENACE MANUAL Removing and Installing Procedure Modules and Boards detailed description (Schematic Analysis) S Troubleshooting cross index tables Testing Procedures 6 S TECHNOLOGY TRANSFER Details Equipment Sigma Client Final Client MH544: Ponte Radio operante nella gamma 4400 MHz – 5000 MHz (Banda IV NATO). MT-321: Centrale di commutazione a supporto di reti di telecomunicazione militari. CD-115: Multiplex di commutazione a supporto di reti di telecomunicazione militari SELEX COMMS ALGERIA RT651/NV: Ricetrasmettitore della famiglia “Airborne Transceiver”, per la comunicazione nella gamma 30MHz – 400MHz. CP9000, SP-2090: Pannelli di controllo del Ricetrasmettitore RT651/NV MT-1138P: Alimentatori del Ricetrasmettitore RT651/NV SELEX COMMS OLANDA TURCHIA ABU DHABI CM-115E: Dispositivo della famiglia “Cifranti di Linea”, che può essere configurato per applicazioni vocali o di dati SELEX COMMS MH-513: Ponte Radio operante nella gamma 1350 MHz – 2700 MHz (Banda III+ NATO). SELEX COMMS DANIMARCA LBJ: Low band Jammer JSU: Jamming Source Unit PSAD: Power supply TU: Tranmitter Unit Panoramic Receiver ELETTRONICA ABU DHABI EGITTO Transfer Subject Training courses on testing and troubleshooting up to Third Level in english language for: Training on theory and practice in order to perform maintenance and troubleshooting of SELEX equipments Test and troubleshooting activity with Client engineers on all Units and Test Equipments up to third level Development of technical manuals for systems and modules up to component level starting from project documentation Production of course documentation 7 S TECHNOLOGY TRANSFER Details Equipment Cliente Sigma Cliente Finale Oggetto del Corso EWC: Electronic Warfare Center per: •Generazione delle Librerie di contromisure sull’aereo •Analisi dei dati registrati durante la missione ELETTRONICA ABU DHABI Training course in english Production of technical manuals •Training on EWC software and operating procedures •Libraries generation •“Post Flight” data analysis. MPS 115 Multi Protocol Switch 5 Gbit/s CD 145 Ground dialing & switching center SELEX COMMS: FINLANDIA Training courses on testing and troubleshooting up to Third Level (as TURCHIA) Tools For Decision: MAAP Toolset di supporto alle decisioni per il calcolo del “Total Life Cycle Cost” e Total Ownership Cost” di velivoli delle Forze Armate AERONAUTICA MILITARE AERONAUTICA MILITARE Training courses on TFD (Tools For Decision) tools. Technical support to AM for input data analysis, run results analysis and TOC/TLC costs evaluations of aircrafts for the various operating scenarios. 8 S TECHNOLOGY TRANSFER Details Equipment CM 109 IP Crypto system Cliente Sigma Cliente Finale Oggetto del Corso SELEX COMMS GREECE Training courses on testing and troubleshooting up to Third Level in english language for: CM 110 IP Crypto system SELEX COMMS SPAIN MPS series Radio bridges SELEX COMMS DENMARK Training on theory and practice in order to perform maintenance and troubleshooting of SELEX equipments Test and troubleshooting activity with Client engineers on all Units and Test Equipments up to third level Development of technical manuals for systems and modules up to component level starting from project documentation Production of course documentation 9