the brochure
Transcript
the brochure
Presidenza del Consiglio dei Ministri Il Ministro per gli Affari Regionali il Turismo e lo Sport For Responsible Tourism BORSA INTERNAZIONALE DEL TURISMO Sala Gemini - Congress Center - FIERA MILANO Strada Statale del Sempione, 28 - 20017 Rho (Milano) International Conference Information and protection of tourists/consumers “towards innovative and shared instruments” (16 February 2012, 2:30 – 5:30 pm) “Everybody knows that something is impossible to achieve, until some naive person who doesn’t know it comes along and invents it”. Albert Einstein OPENING ADDRESS • • • Piero GNUDI, Minister for Regional Affairs, Tourism and Sport Taleb RIFAI, Secretary General – United Nations World Tourism Organization (UNWTO) Antonio TAJANI, Vice-President – European Commission INTRODUCTION • • Caterina CITTADINO, Head of Department for the Development and the Competitiveness of Tourism Mauro DI DALMAZIO, Italian Coordinator of Regional Tourism Councillors SESSION 1 – “The engagement of public stakeholders at international, national and local level” • Frédéric PIERRET, Executive Director – UNWTO Towards an international convention on tourists/consumers protection: aims and challenges • Jens THOMMESEN, Legal Officer of the Directorate General Justice – European Commission Package travels – seen from a European perspective • Ricardo MOESCH, Director of the Structuring, Coordination & Tourism Planning Department – Ministry of Tourism – Brazil Actions to develop a competitive tourist market in new destinations respecting social inclusion • Haien SHEN, Legal Advisor – China The protection of tourists/consumers in China • Evgeny PISAREVSKY, Deputy Head – Federal Agency for Tourism – Russia Tourists safety and security in Russia • Biagio COSTA, Director General – Department for the Development and the Competitiveness of Tourism The Charter of rights for tourists SESSION 2 – “The efforts of private stakeholders and NGOs: best practices and innovative instruments” • Marco SANSAVINI, Director Marketing and Customer Care – ALITALIA Consumer protection as a competitive advantage • France PIERRET, Legal Advisor – European Travel Agents’ and Tour Operators Association (ECTAA) The protection of travellers/consumers in EU legislation: ECTAA’s options for improvement • Roberto CORBELLA, Vice President – Federturismo-Confindustria Consumers first. The joint mediation, a tool for the future • Alberto CORTI, Director – Federviaggio-Confturismo Organized tourism: local phenomenon, “glocal” protections • Roberto VITALI, President – Village for All The protection of tourists with disability